Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
Sign In Create an Account Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

Using the wrong password three times gives a confusing message when fitting an NVMe SSD

Summary: Information about an issue seen on Latitude 7210 2-in-1 and 9510 notebooks. The error message can be confusing if you enter the wrong HDD password three times in the BIOS.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

The following article provides information about an issue that is seen on Latitude 7210 2-in-1 and 9510 notebooks. The error message can be confusing if you enter the wrong HDD password three times in the BIOS.

 

Using the wrong HDD password three times can display a confusing error message

 

Latitude 7210 2-in-1 and 9510 notebook owners may be getting confused by an error message when replacing an NVMe SSD.

When trying to change the SSD password, you can encounter a confusing BIOS warning message. You have reached maximum attempts. This message prompt appears because the wrong SSD password has been entered three times.

The message can be resolved by clicking OK, then entering the correct Password when attempting to change the SSD password for the new drive.

SLN321123_en_US__1icon Note: You must have your systems current HDD Password if you want to change it in the BIOS to a new one.

SLN321123_en_US__2SLN321123-1

(Figure.1 Current message)

SLN321123_en_US__3SLN321123-2

(Figure.2 Proposed message)


Back to Top

Resolution

 

Resolution

 

Updating to the latest BIOS version on the computer will resolve the issue. To download and install the latest BIOS:

Warning: Dell recommends disconnecting any external devices like external hard disk drives, printers, scanners before updating the BIOS.
 
Warning: Dell laptops must have the battery installed and charged to at least 10% before you begin the BIOS update. Dell recommends connecting the laptop to AC power before proceeding with the update process.
 
SLN321123_en_US__4icon Note: To learn more about updating the BIOS on a Dell computer, see the Dell knowledgebase article Dell BIOS Updates.

  1. Browse to the Dell Drivers and Downloads page:

  2. Select the Operating System.

  3. Under Category, select BIOS:

    • Locate the latest Dell Latitude 7210 2-in-1 System BIOS (Version 1.3.0 or newer).

    • Locate the latest Dell Latitude 9510 System BIOS (Version 1.2.2 or newer).

  4. Click Download and save the file to your computer.

  5. Open File Explorer and browse to the location where the downloaded file is saved.

  6. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process.

  7. The system will restart as part of the installation process.

 


Back to Top

Affected Products

Latitude 7210 2-in-1, Latitude 9510
Article Properties
Article Number: 000130705
Article Type: Solution
Last Modified: 21 Feb 2021
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.