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Dell Encryption Enterprise 或 Dell Encryption Personal Protected Endpoint 上的 BAD_SYSTEM_CONFIG_INFO 或 SESSION3_INITIALIZATION_FAILURE 错误

Summary: 可以按照这些说明解决 Dell Encryption Enterprise 和 Dell Encryption Personal BAD_SYSTEM_CONFIG_INFO和 SESSION3_INITIALIZATION_FAILURE 错误。

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Article Content


Symptoms

受影响的产品:

  • Dell Encryption Enterprise
  • Dell Data Protection | Enterprise Edition
  • Dell Data Protection | Server Edition
  • Dell Encryption Personal
  • Dell Data Protection | Personal Edition

受 Dell Encryption Enterprise(以前称为 Dell Data Protection |Enterprise Edition)或 Dell Encryption Enterprise Personal(以前称为 Dell Data Protection |Personal Edition)可能会显示以下错误:

  • BAD_SYSTEM_CONFIG_INFO (stop code 0x00000074) 修改或篡改 SYSTEM32 文件或硬件校验和后
  • SESSION3_INITIALIZATION_FAILURE (stop code 0x0000006f) 修改或篡改 Windows 注册表后

Cause

这些错误是 Dell Encryption Enterprise 或 Dell Encryption Personal 保护端点免遭未经授权的篡改的副产品。

Resolution

BAD_SYSTEM_CONFIG_INFOSESSION3_INITIALIZATION_FAILURE 在引导过程中发生以下任一情况:

Windows 错误消息

CMG Shield 错误消息

提醒:该错误在您的端点上可能看起来略有不同。

如果校验和或注册表修改是故意的,则可以执行本地安全管理员 (LSA) 恢复以解决蓝屏或黑屏问题。有关恢复过程的更多信息,请参阅 如何运行 Dell Encryption Enterprise/Dell Encryption Personal 恢复包


要联系支持部门,请参阅 Dell Data Security 国际支持电话号码
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Article Properties


Affected Product

Dell Encryption

Last Published Date

23 Jul 2024

Version

10

Article Type

Solution