When logging in to the Dell CloudIQ service for the first time, users may receive the following message: "Invalid Account Type, Your account type is not supported by CloudIQ. Please contact Dell EMC Support."
Figure 1: Screenshot of Error Message Invalid Account Type
Complete the registration of your business account on dell.com by following the link and instructions given in article 000021768: How to register for access to Dell Technologies Online Support or Upgrade an Existing Account
When creating or upgrading an account, take the following steps:
If you need additional assistance to get your business account activated, follow the Contacting Administrative Support instructions given in article 000021768: How to register for access to Dell Technologies Online Support or Upgrade an Existing Account
An automated reply is sent with a case number. A Dell customer service agent follows up with you in a few days.
Once the enterprise support business account is enabled, the system must be onboarded to CloudIQ. For details pertaining to your system, see Appendix A: Enabling CloudIQ at the system section of the CloudIQ: A Detailed Review whitepaper