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Dell SE2422H Usage and Troubleshooting Guide

Summary: Learn how to setup and use Dell SE2422H monitor. Find troubleshooting instructions for common video or display issues.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

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Quick Links

Getting Started with your Dell SE2422H Dell SE2422H Setup, Specifications and Service Manual Dell Drivers & Downloads Warranty and Support Services Frequently asked questions

For help with video or display issues such as: no video or no display, blank or black screen, flickering, resolution or color issues, horizontal or vertical lines, etc. refer to an expanding section below.

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The key features of Dell SE2422H monitor are:

  • 60.45 cm (23.8.0 in.) viewable area display (measured diagonally). 1920 x 1080(16:9) resolution, with full-screen support for lower resolutions.
  • Color gamut of 72% NTSC (typical),CIE 1931.
  • Digital connectivity with HDMI.
  • Tilt adjustment capability.
  • Removable pedestal stand and Video Electronics Standards Association (VESA™) 100 mm mounting holes for flexible mounting solutions.
  • Removable pedestal stand and Video Electronics Standards Association (VESA™) 100 mm mounting holes for flexible mounting solutions.
  • On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
  • Power and OSD buttons lock.
  • Security lock slot.
  • Stand lock.
  • ≤ 0.3 W in Standby mode.
  • The monitor adopts Flicker-Free technology, which clears the eye visible flicker, brings comfort viewing experience and preventing users suffer from eye strain and fatigue.
  • Supports 48 Hz to 75 Hz (HDMI) in FreeSync Mode.
  • Supports AMD FreeSync™ technology
  • Optimize eye comfort with a TÜV-certified flicker-free screen.
Warning: The possible long-term effects of blue light emission from the monitor may damage your eyes, including eye fatigue or digital eye strain. ComfortView feature is designed to reduce the amount of blue light that is emitted from the monitor to optimize eye comfort.
 
Warning: Do not mount this monitor in vertical orientation due to the risk of damaging the monitor.

This section provides some specifications of the Dell SE2422H monitor. To learn more about the specifications of Dell SE2422H monitor, refer to the User's Guide at the Dell Manuals website.

Screen type
  • Active matrix - TFT LCD
Panel type
  • Vertical Alignment
Viewing angle
  • 178° (vertical) typical
  • 178° (horizontal) typical
Contrast ratio
  • 3000 to 1 (typical)
Response time
  • 12 ms in Normal Mode
  • 8 ms in Super Fast Mode
  • 5 ms in Extreme Mode
Color gamut
  • 72% NTSC, CIE 1931
Color depth
  • 16.7 billion colors
Ports and connectors
  • 1 x HDMI 1.4 port
  • 1 x VGA

Ensuring that your Dell monitor is set up properly. Assembling the monitor stand and setting up the monitor ergonomically. Connecting the cables and organizing them. These will only help make the viewing experience the best it possibly can be.

Attaching the stand

The standard monitor stand is detached when the monitor is shipped from the factory. To learn more about attaching the standard monitor stand. Refer to the Setting Up the Monitor section in the User's Guide of your Dell SE2422H monitor.
To learn how to set up any other stand with a monitor, refer to the respective stand setup guide for setup instructions.

Caution: Do not remove the monitor from the packaging box before attaching the stand.
 
Note: The Dell SE2422H monitor is very heavy; handle with extreme care. It is recommended to have two people to lift or move this monitor.

Ergonomics

Where you put your monitor is almost as important as what model you buy. The monitor should be directly in front of you, at an arm’s length away (between 20-40 inches from your eyes). The top edge of the screen at eye level when you are sitting comfortably. You may need to adjust your chair height or the height of the monitor to achieve this.

Connecting your monitor to the PC

To connect your Dell SE2422H monitor to your PC:

  1. Turn off your PC and disconnect the power cable.
 
  • Connect the VGA, HDMI, cable to the corresponding video or display port on the back of your PC.
 

To learn more about connecting your monitor to the PC, refer to the Dell knowledge-base article: How do I connect a monitor to a PC?

  • Connect the USB upstream cable to the monitor and PC.

Dell SE2422H monitor orientation must always be in landscape mode. This includes any wall-mounted monitors and monitors on a stand. In a multiple monitor setup, Dell SE2422H should not be rotated either to 180° (landscape) or 90° (portrait).

Caution: Dell SE2422H setup must comply to the recommended panel orientation and working angle only. Setting up the monitor in an orientation that is not recommended may damage the monitor and/or cause a safety hazard.

When setting up your Dell SE2422H monitor, ensure that the monitor front panel buttons is on the bottom right.

Using the Tilt, Swivel, and Vertical Extension
Note: This is applicable for a monitor with a stand. When any other stand is bought, please refer to the respective stand setup guide for set-up instructions.

With the stand attached to the monitor, you can tilt and swivel the monitor for the most comfortable viewing angle.

using tilt and swivel on dell se2422h monitor.png

Figure 1: Using Tilt and Swivel on Dell SE2422H monitor

When mounted on the wall or on a monitor arm, the set-up must comply to the recommended panel orientation and working angle.

Warning: The monitor should not be rotated 180° (landscape). The monitor should not be orientated at 90° (portrait).

Use the buttons at the bottom of the monitor to access the On-Screen Display (OSD) menu of the monitor. To access the On-Screen Display (OSD) menu, press Button 5 (Figure 2) at the bottom of the monitor.

Learn more about using the On-Screen Display (OSD) menu. Refer to the Operating Your Monitor section in the User's Guide of Dell SE2422H monitor.

Note: Any changes that you make are automatically saved. Whenever you move to another menu item, exit the OSD menu, or wait for the OSD menu to automatically close.

Dell SE2422H Front Panel Buttons.png

Figure 2: Dell SE2422H Front Panel Buttons

Button Function Description
Button 1 Shortcut key: Preset Modes Use this button to choose from a list of preset color modes.
Button 2 Shortcut key for Brightness and Contrast Direct access to the Brightness/Contrast adjustment sliders.
Button 3 Menu Use this menu button to launch the on-screen display (OSD) and select the OSD menu.
Button 4 Exit Use this button to return to the main menu or exit the OSD main menu.
Button 5 Power Button To turn the monitor on or off. Solid white light indicates the monitor is turned on and functioning normally. Blinking white light indicates the monitor is in Standby mode.

Resetting a monitor to factory defaults can help resolve many video or display issues. To reset your Dell SE2422H monitor to factory default settings, follow these instructions:

  1. Press Button5 to enter the On-Screen Display (OSD) Menu.
  2. Select Others to adjust the settings of the OSD.
  3. Select Factory Reset under the Others to the reset factory defaults.

Factory Reset.png

Figure 3: Dell SE2422H Others

If your Dell monitor has a blank or black screen, fuzzy or blurry image, flickering, distorted or any other screen abnormalities, running a diagnostic test will help determine if the Dell monitor is functioning normally. To learn more about diagnostic options on a Dell monitor, refer to the Dell knowledge-base article: How do I run diagnostics on a Dell monitor?

It is always essential to isolate the monitor while troubleshooting your computer for the following scenarios:

  • No Power - Your computer is not powering ON or showing any signs of power.
 
  • No POST - Your computer is not showing any indication of activity, the screen might be blank and will not display the Dell logo during start-up.
 
  • No Video - You are unable to see any display on the screen, able to hear the windows chime but no display is seen.

Your Dell SE2422H Monitor provides a self-test feature check that allows you to check whether the monitor is functioning properly. If the monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:

  1. Turn off both your computer and the monitor.
  2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove all video cables from the back of computer.
  3. Turn on the monitor.
  4. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.

If your monitor screen remains blank after performing the previous step, check your video controller and computer for any possible issues.

Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or with your computer and video card.

To run the built-in diagnostics:

  1. Make sure that the screen is clean (no dust particles on the surface of the screen).
  2. Press and hold button 4 for four seconds and a menu appears on the screen.
  3. Select the built-in diagnostics option. A gray screen appears.
  4. Carefully inspect the screen for abnormalities.
  5. Press Button 1 on the front panel again. The color of the screen changes to red.
  6. Inspect the display for any abnormalities.
  7. Repeat steps 5 to 6 to inspect the display when it changes to green, blue, black, white, and text screens.
Note: The test is complete when the text screen appears. To exit, press button 1 again. If you do not detect any screen abnormalities during the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer for any possible issues.

During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state. Which is hard to see and do not affect the display quality or usability. For more information, refer to the Dell knowledge-base article Dell Display Pixel Guidelines .

This section provides information about troubleshooting steps that can help resolve the most common issues with the Dell SE2422H monitor. Alternatively, to learn more about troubleshooting common issues on Dell monitors, refer to the Dell knowledge-base article Troubleshooting Display or Video Issues on a Dell Monitor or use our Monitor self-help Guide.

Common Problem What User Experiences Possible Solution
No Video - Power LED Off No picture
  • Make sure that the power cable connecting the monitor is properly connected and secure.
  • Verify that the power outlet is functioning properly using any other electrical equipment.
  • Make sure that the power button is depressed fully.
  • Test with known good cable and known good system if possible.
No Video - Power LED On No picture or no brightness.
  • Increase the brightness and contrast of the monitor through On-Screen Display Menu (OSD).
  • Perform monitor self-test feature check.
  • Check for bent or broken pins in the video cable connector.
  • Reseat both ends of video cable.
  • Try with known good video cable.
  • Run the built-in diagnostics.
  • Make sure that the correct input source is selected via the Input Source Select button.
  • Test monitor with known good system if available.
Poor Focus Picture is fuzzy, blurry, or ghosting.
Shaky or Jittery Video Wavy picture or fine movement.
Missing Pixels LCD screen has spots.
  • Cycle power on-off.
  • Pixel that is permanently off is a natural defect that can occur in LCD technology.
  • Run the built-in diagnostics.
Stuck-On/Off Pixels LCD screen has bright spot.
Brightness Problems Picture too dim or too bright.
Geometric Distortion Screen not centered correctly.
Note: When using DisplayPort input, the positioning adjustments are not available.
Horizontal or Vertical Lines Screen has one or more lines.
Note: When using DisplayPort input, the positioning adjustments are not available.
Synchronization Problems Screen is scrambled or appears torn.
  • Reset the monitor to the Factory Settings.
  • Perform Auto Adjust via On-Screen Display Menu (OSD).
  • Adjust Phase and Pixel Clock controls via On-Screen Display Menu (OSD).
  • Perform monitor self-test feature check to determine if the scrambled screen appears in self-test mode.
  • Check for bent or broken pins in the video cable connector.
  • Restart the computer in the power safe mode.
Safety-Related Issues Visible signs of smoke or sparks.
  • Do not perform any troubleshooting steps.
  • Contact Dell Technical Support immediately.
Intermittent Problems Monitor malfunctions on and off.
  • Make sure that the video cable is connected properly with the monitor and the computer.
  • Reset the monitor to the Factory Settings.
  • Run the self-test feature and determine if the intermittent problem occurs in the self-test mode.
Missing Color Picture does not have color.
  • Run the monitor self-test feature check.
  • Make sure that the video cable connecting the monitor to the computer is connected properly and is secure.
  • Check for bent or broken pins in the video cable connector.
Wrong Color Picture color is not good.
Image Retention from a Static Image Left on the Monitor for a Long Period Faint shadow from the static image appears on the screen.
  • Use the Power Management feature to turn off the monitor when it is not in use.
  • Alternatively, use a dynamically changing screensaver.
Screen image is too small. Image is centered on screen, but does not fill entire viewing area.
The picture does not fill the entire screen. The picture cannot fill the height or width of the screen.
  • Due to different video formats (aspect ratio) of DVDs and videos, the monitor may display in screen.
  • Run the built-in diagnostics.
No Video, No Display No video when connecting docking, dongle, or Blu-ray DVD players Due to legacy platform cannot recognize or output 5120 x 1440, we suggest changing EDID to lower resolution to cover this compatibility problem.
  1. Remove all input cables, press Button 3 and Button 4 for 5 seconds.
  2. Choose Enable on POP up screen to change max resolution from 5120 x 1440 to 3840 x 1080

To learn more about how to view or download the User Guides and Manuals for your Dell product. Refer to the Dell knowledge-base article Manuals and Documentation for your Dell Product.

 

Frequently asked questions

How do I set the maximum resolution on Dell SE2422H monitor?

Using Windows Display Settings

In Windows 10, Windows 8 or 8.1 and Windows 7:

  1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to classic desktop view.
  2. Right-click on the desktop and click Screen Resolution.
  3. Click the dropdown list of the Screen Resolution and select 5120 x 1440.
  4. Click OK

Using Nvidia Control Panel

To change the resolution using the Nvidia Control Panel:

  1. Right-click on the desktop and click Nvidia Control Panel.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 5120 x 1440.
  5. Click Apply.

Using AMD Catalyst Control Center

To change the resolution using the AMD Catalyst Control Center:

  1. Right-click on the desktop and click AMD Catalyst Control Center.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 5120 x 1440.
  5. Click Apply.
Note: If you do not see the recommended resolution as an option. You may need to update the video card (GPU) driver by visiting the Dell Drivers & Downloads website or the video card (GPU) manufacturers website. To learn how to download and update a device driver, refer to the Dell knowledge-base article: How do I download and install a device driver?

How do I reset the Dell SE2422H monitor to factory defaults?

To reset the Dell SE2422H Monitor to factory defaults, refer to the Reset to Factory Settings section of this article.

How do I run diagnostics on the Dell SE2422H monitor?

The Dell SE2422H monitor has two built-in diagnostics that are available:

  • Self-Test Feature Check - The self-test feature check on the Dell SE2422H monitor allows you to check whether the monitor is functioning properly.
 
  • Built-In Self-Test - The Dell SE2422H monitor has a built-in self-test that helps you identify if the screen abnormality is with the monitor or the video card (GPU) on your computer. When you notice screen abnormalities like distortion, clarity, horizontal or vertical lines, color fade. It is always a good practice to isolate the monitor by running the Built-In Diagnostics.

To learn how to run a diagnostic test, refer to the Running Diagnostics on Dell SE2422H Monitor section of this Dell knowledge-base article.

How do I troubleshoot common issues with the Dell SE2422H monitor?

The Troubleshooting section of this Dell knowledge-base article provides information about troubleshooting common issues with the Dell SE2422H monitor. The section has troubleshooting steps on how to resolve power issues, video issues, color or clarity issues, distortion issues, horizontal or vertical lines, brightness issues or pixel issues and so on.

Affected Products

Dell SE2422H
Article Properties
Article Number: 000187114
Article Type: How To
Last Modified: 23 Jan 2024
Version:  4
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