Guide to resolving disk and power supply shown as N/A with VxRail 7.0.x Plug-in Physical View
Summary: Instructions to confirm disk and/or power supply that are shown as N/A in VxRail Manager 7.0 are due to the local data store filename. Resolve this issue by renaming the ESXi host's local data store to end with service-datastore1. ...
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Symptoms
For VxRail systems that show N/A for disk and power supply units as shown in Figure 1 below through VxRail Manager 7.0.x plug-in physical view.
Figure 1: Example VxRail 7.0.x plug-in physical view front view and back view
VxRail Manager /var/log/microservice_log/short.term.log shows error 500 when requesting API /rest/ps/private/v1/misc/nodeconfig.
2021-06-29-21:45:50 microservice.do-host "2021-06-29 21:45:50,483 /home/app/do_host_app/connector/linzhi/linzhi_dataloader.py fetch_async 63: do_host_app [ERROR] Query data failed, url: https://esxi-host-fqdn:9090/rest/ps/private/v1/misc/nodeconfig, status_code: 500, msg: {""StatusCode"": 500, ""Details"": ""The server failed to complete the request due to internal error. Please try again later."", ""Message"": ""Internal Server Error""}"
ESXi host /var/run/log/vxps_main.log shows, "Could not get the vmfs data store directory":
2021-06-29 21:45:51,723 vxhttpsd.httpsd Thread-10 INFO 10.30.4.60:33028 - "GET /rest/ps/private/v1/misc/nodeconfig HTTP/1.1" - -
2021-06-29 21:45:51,778 vxhttpsd Thread-10 ERROR Failed to get node config information with Could not get the vmfs data store directory
2021-06-29 21:45:51,779 vxhttpsd Thread-10 ERROR Traceback (most recent call last):
2021-06-29 21:45:51,779 vxhttpsd Thread-10 ERROR File "/opt/vxrail/bin/platforms/dell/restful/vxapp_dell.py", line 924, in handle_get
2021-06-29 21:45:51,779 vxhttpsd Thread-10 ERROR nodecfg = VxNodeConfig(enable_diskgroup_support=True)
2021-06-29 21:45:51,779 vxhttpsd Thread-10 ERROR File "/opt/vxrail/bin/platforms/dell/common/vxnode_config.py", line 160, in __init__
2021-06-29 21:45:51,779 vxhttpsd Thread-10 ERROR lds_file="vxnode_config/vxnode.config")
2021-06-29 21:45:51,779 vxhttpsd Thread-10 ERROR File "/opt/vxrail/bin/vxlibs/utilities.py", line 410, in prepare_local_data_store_file
2021-06-29 21:45:51,779 vxhttpsd Thread-10 ERROR raise Exception("Could not get the vmfs data store directory")
2021-06-29 21:45:51,779 vxhttpsd Thread-10 ERROR Exception: Could not get the vmfs data store directory
2021-06-29 21:45:51,779 vxhttpsd.httpsd Thread-10 INFO 10.30.4.60:33028 - "GET /rest/ps/private/v1/misc/nodeconfig HTTP/1.1" 500 -Cause
The ESXi host's local datastore was renamed. The name is not in the default format, like DExxxxx-01-01-service-datastore1.
Resolution
Rename the ESXi host's local datastore name to the default format. The name must end with service-datastore1.
Additional Information
Related Resources
Here are some recommended resources related to this topic that might be of interest to you:
Here are some recommended resources related to this topic that might be of interest to you:
- Dell EMC VxRail: Power Supply Unit or Disk Cannot be Contacted on Physical View of VxRail Manager Plug-in
- Dell VxRail: VxRail plugin System page shows "Cannot read properties of undefined (reading 'replace')" and physical view is empty due to iDRAC has issue
- Dell EMC VxRail: After replacing a disk, the physical view in VxRail Plug-in is showing disk slot as unmanaged and drive configuration empty
Affected Products
VxRailArticle Properties
Article Number: 000189161
Article Type: Solution
Last Modified: 17 Aug 2023
Version: 7
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