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Dell Software Diagnostics and Repair

Summary: Read on for information on our Software DIagnostics and Repair service.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Instructions

Our Service

Thank you for enquiring about our Software Diagnostics and Repair option. When you have booked this service, our software specialists will call you at your scheduled time and help diagnose and resolve the software-related issues (Applications, Operating system, Virus remediation, Data migration, and backup and networking) on your Dell product.


What happens next?

  1. You will receive a callback from a Dell-certified software specialist during your scheduled time window and at the phone number you provided during the purchase of this service. Please note that the callback schedule is subject to the completion of payment processing.
  2. Please have your system nearby and accessible for our software expert to resolve your issue.
  3. If our software specialist is not able to reach you at the number provided you will receive an email where you can reschedule your software callback at a time convenient to you.
  4. The software specialist may need to reinstall a copy of your original operating system during the repair. The reinstallation of the operating systems could result in data loss.
  5. If needed, the Dell software specialist will help you with backing up your data (additional storage may be needed).
  6. No fix, No fee: Dell will refund the fees you paid if our software specialists are unable to resolve your issue or recommend a solution.

Please take the time to read the Terms and Conditions under which Dell ("Dell") agrees to provide the services by following these steps:

  1. Go to https://www.dell.com/servicecontracts
  2. Choose a region
  3. Choose a country
  4. Click on the applicable agreement
NOTE: Please be aware that this service does not cover our Server and Storage customers.

How to Avail Software Support (Dell Official)

Watch this YouTube video to learn how to avail software support.

Duration: 00:01:47 (hh:mm:ss)
When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

Additional Information

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