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How to Identify the Dell BitLocker Manager Version

Summary: The versions of Dell BitLocker Manager and Dell Data Protection BitLocker Manager may be identified by following these instructions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Knowing the version of Dell BitLocker Manager (formerly Dell Data Protection | BitLocker Manager) helps you to:

  • Identify known issues.
  • Determine UI differences.
  • Understand workflow changes.
  • Verify system requirements

Affected Products:

  • Dell BitLocker Manager
  • Dell Data Protection | BitLocker Manager

Affect Operating Systems:

  • Windows

Cause

Not applicable

Resolution

Versioning can be determined either through the product user interface (UI) or through the product Installer. Click the appropriate option for more information.

Note: Dell BitLocker Manager or Dell Data Protection BitLocker Manager must be installed before identifying the version through the UI.

To identify the product version using the UI:

  1. Log in to the Windows computer.
  2. On the Windows Desktop, double-click the [Product] Console. Depending on the version, one of three icons is seen:
v8.0.0 to 8.4.0 v8.5.0 to 8.13.0 v8.15.0 and Later
Product console Product console Product console
 
Note:
  • Alternatively, the [Product] Console can be accessed using Windows Explorer at:
    • v8.0.0 to 8.4.0: %SYSTEMDRIVE%\Program Files\Dell\Dell Data Protection\Security Tools\Dell.SecurityManager.SystrayApp.exe
    • v8.5.0 and later: %SYSTEMDRIVE%\Program Files\Dell\Dell Data Protection\Security Tools\Dell.SecurityFramework.Console.exe
  • In the example, %SYSTEMDRIVE% is a Windows system variable for the operating system partition drive.
  1. In the upper right corner of the [Product] Console, click the gear icon and then select About. The UI varies slightly based on your version.
Version Console > Gear > About
v8.0.0 to 8.4.0 Gear and About
v8.5.0 to 8.13.0 Gear and About
v8.15.0 Gear and About
  1. In the About menu, click Show Info for additional product details. The UI varies slightly based on your version.
v8.0.0 to 8.4.1 v8.5.0 and Later
Show Info button Show Info button
  1. Record the listed version.
v8.0.0 to 8.4.0 Build version
v8.5.0 to 8.13.0 Build version
v8.15.0 and Later Build version

 

Note: The Build version may differ from the above screenshot.
Note: For information about downloading the installer, reference How to Download Dell Encryption Enterprise or Dell Encryption Personal.

To identify the product version using the installer:

  1. Extract the child installers from the Dell Data Security (formerly Dell Data Protection) Master Installer.
  1. In the extracted master installer path (step 1), locate EMAgent_[BITDEPTH]_setup.exe at either:
    • v8.0 to 8.14.X: [EXTRACTED PATH]\Security Tools\EMAgent_[BITDEPTH]_setup.exe
    • v8.15 and later: [EXTRACTED PATH]\Encryption Management Agent\EMAgent_[BITDEPTH]_setup.exe
  2. Right-click EMAgent_[BITDEPTH]_setup.exe and then select Properties.

EMAgent Properties

  1. Click the Details tab.

Details tab

  1. Record the first three numbers of File version. In the example, 8.4.0 are the first three numbers.

File version

Note: The File version may differ from the above screenshot.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

 

Videos

   

Affected Products

Dell Encryption
Article Properties
Article Number: 000123784
Article Type: Solution
Last Modified: 09 Aug 2023
Version:  11
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