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IDPA: How to find basic system information, Serial number, and Service tag

Summary: This article will guide you to find out Integrated Data Protection Appliance (IDPA) basic information such as IDPA Model, Serial Number, Components Version, IP Address, FQDNs, LDAP, Service Tag Information, and other Information ...

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Instructions

Issue:     
  • How to gather basic system information & details from an IDPA appliance.
Applies to:    
  • All Integrated Data Protection Appliances (IDPA's) 
  • All Software versions
The Appliance Configuration (PDF) file contains the following details:    
  • IDPA Serial Number (Serial Number can also be found on Product Serial Number Tag at the back of an IDPA. The Serial Number has part number beginning with 900-xxx-xxx)
  • PowerEdge Service Tag
  • IDPA Model Number
  • Component Serial Numbers (Avamar, DPA and Data Domain)
  • Component Versions (Avamar, DD, DPSearch, DPA and DPC)
  • FQDN of all components
  • LDAP/AD Information
  • NDMP Accelerator Node Information (if enabled)
  • vCenter Information
  • ESXi Information
  • Site ID
  • Timezone
  • SMTP Server Details
  • SNMP Details
  • IDPA Hostname and IP
Note: The appliance configuration PDF file DOES NOT contain the Dell Service Tag or iDRAC IP (See 'Notes' Section for details relating to Service Tag)

There are two ways to gather this information:   
  • ACM Dashboard (GUI) 
ACM Dashboard:   
  1. Log in to the ACM Dashboard (https://<hostname or IP>:8543/dataprotection/#/dashboard)
  2. Click on the Top-Right Corner PDF Image button to download the "Integrated Data Protection Appliance Configuration" PDF file.
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  • SSH on ACM CLI
SSH on ACM CLI:   
  1. SSH (e.g. via PuTTY) to the ACM Machine
  2. Run the command:    
cat /usr/local/dataprotection/var/configmgr/server_data/config/DataProtectionConfiguration.xml
 

Additional Information

Please refer this video:



Product Serial Number Tag (PSNT):     
The IDPA Serial Number has Part Number beginning with 900-xxx-xxx

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Dell Service Tag:     
The Service Tag can be found in 4 ways:     
  • Plastic Tag on the server
Plastic Pull-Tags on the front of the system
 
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as seen here on IDPA 5x00/8x00
  • iDRAC dashboard (GUI)
iDRAC (GUI) Dashboard
 
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  • iDRAC CLI (racadm)
SSH Console

racadm getsvctag

  • In TSR Logs

From TSR logs:    
KB article 524081: Data Domain: How to gather TSR logs on PowerProtect DD3300 | DD6900 | DD9400 | DD9900 | x400 | DP4400  (Only registered Dell Customers can access the content on the article link via Dell.com/support)

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Affected Products

Integrated Data Protection Appliance Family

Product

Integrated Data Protection Appliance Family, PowerProtect Data Protection Hardware, Integrated Data Protection Appliance Software
Article Properties
Article Number: 000020686
Article Type: How To
Last Modified: 12 Nov 2021
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.
Article Properties
Article Number: 000020686
Article Type: How To
Last Modified: 12 Nov 2021
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.