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Dell S2240T Touch Monitor Issues

Summary: Learn how to troubleshoot and resolve touch related issues on Dell S2240T monitor.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms


This article provides information on "S2240T Touch Monitor Issues".

Table of Contents:


Touch Report Error

You may experience touch function miss alignment or no touch function:
  • Ensure power cord comes with ground pin.
  • Unplug and re-plug the DC cable from power adapter to allow touch module auto recalibration.
  • Ensure to use Dell provided USB cable, connect with computer.
  • Ensure computer support USB 2.0 cable.
  • If the device cannot be detected by system, power off/on the monitor or plug out/in the USB cable.
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Touch Screen No Response in Saving Mode

If the monitor or the computer does not wake up by touching in Safe Mode, follow the steps as mentioned below:
  • Access Device Manager and choose HID Interface Device under Human Interface Devices.
  • Right Click on HID - compliant device and Select Properties.
  • Under Power Management tab, ensure "Allow the device to wake the computer" is selected.
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Cursor moved erratically

The cursor does not accurately follow your finger when you touch the screen.
  • Enter Control Panel to choose Tablet PC Settings.
  • Select Calibration.
  • Recalibrate your screen following the text on the screen.
  • Save or give up the calibrate data.
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Affected Products

Dell S2240T 21.5 Multi-Touch Monitor with LED
Article Properties
Article Number: 000140872
Article Type: Solution
Last Modified: 10 Apr 2021
Version:  3
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