This article walks through the steps of downloading and installing Absolute Data and Device Security.
Affected Products:
Absolute
Affected Operating Systems:
Windows
An administrator may Download, Install, and then Verify Absolute. Click the appropriate process for more information.
To download the product:
- Open a web browser and go to https://cc.absolute.com .
- Populate the email address used to access the web portal and then click Next.
- Log In to the web portal.
- Click Settings.
- Click Agent Management.
- Click the dropdown arrow under the current version from Agent Management.
- Click Download Full Agent Installer.
- Select the agent type depending on whether this is for a Windows or macOS endpoint. Click Generate Package, and the Absolute site generates a custom installer package for the specific customer pulling down the installer.
Note: It may take a few minutes to generate the installer for download.
- Click Close.
Note:
- A window appears indicating that the installer package is being created and to check the download page in a few minutes.
- When the download is ready, the option in the download screen changes from Generate Package to Download Package.
- Click Download Package to download the installer.
- Once the download is complete, extract the zipped installation package to a location of your choice.
- Run AbsoluteAgent[VERSION].msi or AbsoluteAgentAgent[VERSION].exe as admin from the folder that you have extracted the zipped installation package to.
Note:
- [VERSION] represents the version numbers.
- The version may differ from the version in the example image.
To install the product:
- Click Next.
- Click Install.
- Click Finish. Optionally, select Show the Windows Installer log to view install logs.
To verify installation:
- Open a web browser and go to https://cc.absolute.com .
- Populate the email address used to access the web portal and then click Next.
- Log In to the web portal.
- Click Find Devices.
- Select Active Devices and confirm that the endpoint is listed.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
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