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How to Get Support for Dell Command Update

Summary: This article covers how to obtain support for Dell Command | Update.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

Affected Products:

  • Dell Command | Update

Dell Command | Update is a one-to-one stand-alone utility that enables a simplified process to manage updates for Dell client computers. With Dell Command | Update, devices can stay-up-to-date and secure with the latest drivers, BIOS, firmware, and applications.

Dell Command | Update provides:

  • An easy-to-use UI, which helps to identify, apply, and schedule the required updates for client computers.
  • An easy-to-use CLI, which can be used to automate driver installations and updates.

Self-Help Options

Most technical information can be found by referencing the:

Self-Help Options

Most technical information can be found by referencing the Dell Knowledge Base.

To obtain support:

  1. Go to https://www.dell.com/support/home
  2. To the right of the page, select Contact Support and then click either:
    • Contact Technical Support: If you have a Dell service tag available
    • Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.

Click Contact Us
Figure 1: (English Only) Click Contact Us

  1. Click Enter service tag.

Identify your device
Figure 2: (English Only) Identify your device

  1. Type your Service Tag and then click Submit.

Enter your Service Tag and click Submit
Figure 3: (English Only) Enter your Service Tag and click Submit

  1. Confirm your model and Service Tag and click Next.

Confirm your model and service tag
Figure 4: (English Only) Confirm your model and service tag

  1. From the drop-down menu, select Software and 3rd party applications and then click Next.

Select Software and 3rd party applications
Figure 5: (English Only) Select Software and 3rd party applications

  1. Select an available contact option.

Select contact option
Figure 6: (English Only) Select contact option

  1. Type your Order Number and then click Find My Order.

Click Find My Order
Figure 7: (English Only) Click Find My Order

  1. To the right of the page, click Contact Customer Support.

Click Contact Customer Support
Figure 8: (English Only) Click Contact Customer Support

  1. From the drop-down, select Missing Items.

Select Missing Items
Figure 9: (English Only) Select Missing Items

  1. Select an available contact option.

Select contact option
Figure 10: (English Only) Select contact option

Note:
  • Contact options may differ by your region.
  • Reference this article (000188829) when contacting technical support.

Affected Products

Dell Command | Update
Article Properties
Article Number: 000188829
Article Type: How To
Last Modified: 13 Jun 2024
Version:  14
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