Symptoms
Items in the Junk E-mail (spam) folder are not archived by by SourceOne.Email Management jobs.
Cause
SourceOne Email Management is designed to only archive items from the Inbox folder.
Resolution
In order to archive the existing items in the Junk E-mail folder these items need to be moved into the Inbox folder of the journal mailbox.
To prevent items from going into the Junk E-mail folder disable the automatic filter please follow the steps in the below according to Outlook version:
- Outlook 2010/2013/2016: Navigate to Home>Junk> Junk E-mail Options> Select "No Automatic Filtering"
- Outlook 2007: Navigate to Home>Tools>Options>Junk E-mail Options>Select "No Automatic Filtering"
This content is translated in other languages:
| https://downloads.dell.com/TranslatedPDF/PT-BR_KB530886.pdf |
| https://downloads.dell.com/TranslatedPDF/ZH-CN_KB530886.pdf |
| https://downloads.dell.com/TranslatedPDF/DE_KB530886.pdf |
| https://downloads.dell.com/TranslatedPDF/ES_KB530886.pdf |
| https://downloads.dell.com/TranslatedPDF/FR_KB530886.pdf |
| https://downloads.dell.com/TranslatedPDF/JA_KB530886.pdf |
| https://downloads.dell.com/TranslatedPDF/IT_KB530886.pdf |
| https://downloads.dell.com/TranslatedPDF/KO_KB530886.pdf |
| https://downloads.dell.com/TranslatedPDF/NL_KB530886.pdf |
| https://downloads.dell.com/TranslatedPDF/PT_KB530886.pdf |
| https://downloads.dell.com/TranslatedPDF/RU_KB530886.pdf |
| https://downloads.dell.com/TranslatedPDF/SV_KB530886.pdf |
Affected Products
SourceOne Email Management
Products
SourceOne Email Management