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Article Number: 000129506

How to Safe List Files in Dell Threat Defense

Summary: Files may be safe listed in Dell Threat Defense by following these instructions.

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Article Content

Symptoms

Note:

A Dell Threat Defense administrator may choose to safe list files to:

  • Prevent third-party conflicts.
  • Resolve performance issues.
  • Clear false positives.

This article discusses how to safe list files in Dell Threat Defense.

Affected Products:

Dell Threat Defense

Affected Operating Systems:

Windows
Mac

Cause

Not applicable.

Resolution

To safe list a file:

  1. From a web browser, go to the Dell Threat Defense administration console at:
  2. Log in to the Dell Threat Defense administration console.

Dell Threat Defense administration console

  1. In the console, click the Settings tab.

Settings

  1. In Settings, click the Global List tab.

Global List

  1. Click the Safe tab.

Safe

  1. Files may be safe-listed for:
    • Executables
    • Scripts

Click the appropriate file type.

Executables and Scripts

Executables
  1. Click Add File.

Add File

  1. In the Add File to Safe List menu:
    1. Populate the file’s SHA256.
    2. Optionally, add the file’s MD5.
    3. Optionally, add the File name.
    4. Select the appropriate Category for the file.
    5. Populate a Reason for safe listing the file.
    6. Click Submit.

Add File to Safe List

Note:
Scripts
  1. Click Add Script.

Add Script

  1. In the Add Script to Safe List menu:
    1. Populate the file’s SHA256.
    2. Optionally, add the File name.
    3. Populate a Reason for safe listing the file.
    4. Click Submit.

Add Script to Safe List

Note:

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

 

Videos

 

Article Properties

Affected Product

Dell Threat Defense

Last Published Date

19 Dec 2022

Version

14

Article Type

Solution

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