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Troubleshooting Headphone or Microphone Jack Issues on a Dell Latitude and OptiPlex

Summary: This article provides the information about how to resolve headphone or microphone jack issues on a Dell Latitude and OptiPlex computer.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Instructions

Using a headphone/microphone on a OptiPlex

By design, when a headphone or headset is connected to the audio port on the front panel, the rear audio port is disabled. This allows for private audio using headphones, and the rear jack is enabled when the headphones are disconnected.

Using a headphone/microphone on a Latitude laptop

The two most common types of connectors for audio jacks are a two ring (three conductor) connector and a three ring (four conductor) or Tip, Ring, Ring Sleeve (TRRS) connector. The difference between the two can be seen in the image below.

TRSS connector
Figure 1: Example of two different types of headphone or microphone connectors.

Most Latitude laptops have a microphone/headphone combo jack. Headsets with a three-ring TRRS connector support both audio playback and recording using the microphone on the headset. The E-series docking stations have a separate headphone and microphone port. This setup requires a headset that supports a two-ring connector, one each for headphone and microphone.

In order to use a headset/microphone combo device on the Latitude laptops, you must disable the internal microphone in Windows sound properties.

  1. Press Windows + Q to open the search panel.
  2. Type control panel and press Enter.
  3. In the Control Panel, click Hardware and Sound, and then click Sound.
  4. Select the Recording tab.
  5. Recording tab
    Figure 2: Screenshot of audio properties in Windows.

  6. Choose the Microphone Array on the IDT High Definition Audio CODEC device.
  7. Click Properties to open the Microphone Array Properties window.
  8. From the General tab, use the dropdown menu and choose Don't use this device (disable).

    Microphone Array
    Figure 3: Screenshot of microphone array properties in Windows.

  9. Click Apply.
  10. Click OK to exit the Microphone Array Properties window.
  11. Click OK to exit the Sound properties window.

If the issue persists, see the Dell knowledge base articles mentioned below.

To learn more about troubleshooting headphone or speaker issue, see the Dell knowledge base article How to Troubleshoot No Sound on Computer or Audio Playback Issues.

To troubleshoot microphone-related issues, see the Dell knowledge base article How to Troubleshoot Audio or Sound Recording Issues.

Additional Information

Affected Products

OptiPlex, Latitude
Article Properties
Article Number: 000137382
Article Type: How To
Last Modified: 21 nov 2024
Version:  12
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