Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

NetWorker: How To Clear Java Cache, enable Java Console and Debugging (Oracle Java)

Summary: This describes the procedure to enable Java UI debugging within the NMC user interface. Java UI issue could be missing sessions from the NMC - Monitoring tab, UI issue when running the Recover Wizard, so on, in other words user interface issues seen during NetWorker operations. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

This KB covers how to enable ​​​​​Java debugging when Oracle Java Runtime Environment (JRE) is used. Enabling Java console and debugging may be required when facing issues with the NetWorker Management Console (NMC). These steps are to be carried out on the NMC client (the host where the user interface is launched from).

If you are using NetWorker Runtime Environment (NRE) instead of Oracle Java, follow this article instead: https://www.dell.com/support/kbdoc/000203881
 

Clear the Java cache

From the system Control Panel, open the Java Control Panel.
kA53a000000L2NICA0_1_0 

Enable Java Console 

From the system Control Panel, open the Java Control Panel.
kA53a000000L2NICA0_1_1

Launch the NMC. The Java Console opens. Press "5" in the Java Console box to set the trace level to 5.
kA53a000000L2NICA0_1_2

Log in to the NMC as administrator.
Bring up the Java debug menu by pressing CTRL+SHIFT+right mouse button. Set Debug Level to 7.
 
kA53a000000L2NICA0_1_3

Reproduce the problem.
Disable Java debugging by bring up the menu (CTRL+SHIFT+right mouse button) and selecting Debug Off.
Copy the contents of the Java Console window.

Method 2 - NMC user interface is already open.

Enable Java debugging directly from an open NMC user interface window. 
Bring up the Java debug window by pressing CTRL+SHIFT+right mouse button. Set Debug Level to 7.
 
kA53a000000L2NICA0_1_4

Reproduce the problem.
Disable Java debugging by bring up the menu and selecting Debug Off.

Bring up the Java menu ( CTRL+SHIFT+right mouse button) and select Save Debug Messages.
Save the logs to a directory and name of your choice.
kA53a000000L2NICA0_1_5
 

Additional Information

How to redirect the NMC Java UI debug log to a file: https://www.dell.com/support/kbdoc/000014138

Affected Products

NetWorker, NetWorker Management Console

Products

NetWorker Family, NetWorker Series, NetWorker Management Console
Article Properties
Article Number: 000019783
Article Type: How To
Last Modified: 30 Sep 2022
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.