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TB16 和 WD15 坞站上的外接显示器黑屏或闪烁

Summary: 固件更新可用于解决 Dell TB16 和 WD15 坞站的这种黑屏问题。

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Symptoms

TB16 Dell Thunderbolt 或 WD15 Type-C 坞站上的外接显示器可能会随机出现黑屏。当您使用最新的 BIOS 并安装了所有最新的驱动程序时,可能会发生这种情况。  此问题不限于特定视频输出连接或主机系统。在重新启动后,此问题也可能变为间歇性发生并发生变化。

Cause

无可用的原因信息。

Resolution

戴尔工程部门已为 TB16 和 WD15 坞站创建了新的 MST 集线器固件更新,以解决此问题。  请从戴尔支持网站下载该固件,以解决此问题:

TB16 固件下载地址:https://www.dell.com/support/home/drivers/driversdetails?driverid=h3yg7

WD15 固件下载地址:https://www.dell.com/support/home/drivers/driversdetails?driverId=PM4JN

Additional Information

Affected Products

Dell Dock WD15, Dell Thunderbolt Dock TB16
Article Properties
Article Number: 000178068
Article Type: Solution
Last Modified: 29 Apr 2024
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.
Article Properties
Article Number: 000178068
Article Type: Solution
Last Modified: 29 Apr 2024
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.