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TB16 和 WD15 擴充基座的外部顯示器空白或閃爍

Summary: 提供韌體更新以解決 Dell TB16 和 WD15 擴充基座的這個空白問題。

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Symptoms

TB16 Dell Thunderbolt 或 WD15 Type-C 擴充基座可能會發生外部顯示器隨機突然一片空白的情況。如果您使用的是最新的 BIOS,並已安裝所有最新的驅動程式,可能會發生這種情況。  問題不限於特定的影像輸出連線或主機系統。問題也可能是間歇性的,並在重新開機後改變。

Cause

沒有可用的原因資訊。

Resolution

Dell 工程部門已為 TB16 和 WD15 擴充基座建立新的 MST 中心韌體更新,以解決此問題。  請從 Dell 支援網站下載韌體以解決問題:

TB16 韌體在這裡:https://www.dell.com/support/home/drivers/driversdetails?driverid=h3yg7

WD15 韌體在這裡:https://www.dell.com/support/home/drivers/driversdetails?driverId=PM4JN

Additional Information

Affected Products

Dell Dock WD15, Dell Thunderbolt Dock TB16
Article Properties
Article Number: 000178068
Article Type: Solution
Last Modified: 29 Apr 2024
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.
Article Properties
Article Number: 000178068
Article Type: Solution
Last Modified: 29 Apr 2024
Version:  6
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.