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How to Troubleshoot No Audio When Using the HDMI ARC eARC Port on Alienware Gaming Monitors
Table of Contents
Detailed Article
Instructions
Affected Products
Provide Feedback
Summary:
This article provides the troubleshooting steps for no audio when using the ARC/eARC port on Alienware gaming monitors.
Detailed Article
Instructions
Affected Products
Provide Feedback
Please select a product to check article relevancy
This article applies to
This article does not apply to
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Identify Your Product
Instructions
Affected Products:
Alienware 32 4K QD OLED Gaming Monitor AW3225QF
Alienware 27 4K Dual-Resolution Gaming Monitor AW2725QF
Ensure that the monitor firmware is updated to the latest version.
Use a High-Speed HDMI cable to connect the Alienware monitor to the soundbar.
Note:
If the soundbar supports ARC only, an HDMI
2.0 or above
cable is required.
If the soundbar supports eARC, an HDMI
2.1
cable is required.
Some soundbars come with an HDMI cable in the box. Ensure the HDMI cable meets the requirements stated above.
The HDMI cable that comes in the Alienware monitor box is a
High-Speed HDMI 2.1
cable.
Some soundbars have more than one HDMI port. Ensure the HDMI cable is connected to the
HDMI port that supports ARC/eARC
.
Note:
Some soundbars do not have the words ARC/eARC printed next to the HDMI port.
Check the documentation to identify the correct port
.
Ensure the HDMI cable is connected to
HDMI (eARC/ARC)
port of the Alienware monitor (check the monitor documentation to identify the correct port).
Ensure that
HDMI CEC
is turned on in the OSD:
Open the OSD and go to
Others
>
HDMI CEC
.
Affected Products
Alienware 27 4K Dual-Resolution Gaming Monitor AW2725QF, Alienware 32 4K QD OLED Gaming Monitor AW3225QF
Article Properties
Article Number:
000224050
Article Type:
How To
Last Modified:
26 Aug 2024
Version:
6
Find answers to your questions from other Dell users
Visit Community
Support Services
Check if your device is covered by Support Services.
Check Support Status
Article Properties
Article Number:
000224050
Article Type:
How To
Last Modified:
26 Aug 2024
Version:
6
Find answers to your questions from other Dell users
Visit Community
Support Services
Check if your device is covered by Support Services.
Check Support Status