Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Create and access a list of your products
Sign In Create an Account Premier Sign In Partner Program Sign In

Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series)

Summary: See the section that matches the code you received, and follow the instructions that are listed in the Next Steps column.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

The easiest way to search the table for a code is to press and hold the Ctrl (control) key and to press the f key, this opens the find or search function. Enter the code exactly as it was shown to you.

NOTE: When you have a code that is not formatted as 2000-XXXX, see Dell Knowledge-base article Error Codes on Dell Commercial and Consumer products.
NOTE: One of the most common step when troubleshooting a computer is to update the computer Basic Input/Output System (BIOS) also called the system setup. It is suggested that the BIOS be updated to the most current version available before running diagnostics. Learn more about Dell BIOS Updates.
NOTE: Laptop batteries' basic warranty expires 12 months from the date that the computer was invoiced from Dell. Unless the laptop has an extended warranty on the battery, battery failures outside the first year of use is not covered by the computer warranty.
NOTE: The last three digits in the code are called the beep code. These beeps occur when the computer is unable to display a message. For example, error code 2000-0142 has a beep code of 142 which may be manifest by 1 beep - pause - 4 beeps - pause - 2 beeps. In this case, the beeps are trying to inform the operator that the hard drive self-test was unsuccessful.
NOTE: When you have received an error code, locate the error code in the table below, and follow the Next Steps listed. When you require further assistance, browse to our SupportAssist Pre-Boot System Performance Check page, referenced as the ePSA online tool in the table to save space.
Error Code (PSA and ePSA) Error Message What does this mean? Next Steps
PSA N/A

ePSA 2000-0111		 CPU - Exception occurred. An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, browse to our ePSA online tool.
  • Update to the latest BIOS .
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, browse to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0112		 CPU - Machine check exception detected. An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, browse to our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0114(Not used with UEFI BIOS) This hyperlink is taking you to a website outside of Dell Technologies.		 CPU - Cache integrity test discrepancy. An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
  • Check Temperatures in computer health and check to ensure that no airflow is obstructed.
PSA N/A

ePSA 2000-0114		 CPU [d] (ID 0x[X]) data error at address [p]. Expected [X], but found [X]. An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0114		 Unable to start the application processors. An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0114		 CPU [d] (ID [X]) did not reach test step [d]. An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0114		 CPU [d] (ID [X]) recorded unknown test result [X]. An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0115		 CPU - Stress Thermal condition. Limit (d)C. Actual (d)C An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
  • Check Temperatures in system health and check to ensure that no airflow is obstructed.
PSA N/A

ePSA 2000-0121		 Memory - Memory errors were detected and repaired. An error occurred during the tests that may involve the main system board or memory of the computer. However, the computer has self-repaired.
Note: Repeat the PSA diagnostics after each step to see if the issue is resolved.
  • Power down the computer and reseat the memory (see your service manual for instructions).
  • Update to the latest BIOS.
  • Try one memory module at a time when two or more are in the computer.
  • Try a memory module from another computer that uses the same type of memory, when available.

After performing the steps, and the diagnostics still resulting in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0122

ePSA 2000-0122		 PSA Memory - Test initialization failure.

ePSA Memory - Memory errors were detected and excessive errors were detected.		 An error occurred during the tests that may involve the main system board or memory of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
Note: Repeat the PSA diagnostics after each step to see if the issue is resolved.
  • Power down the computer and reseat the memory (see your service manual for instructions).
  • Update to the latest BIOS.
  • Try one memory module at a time when two or more are in the computer.
  • Try a memory module from another computer that uses the same type of memory, when available.

After performing the steps, and the diagnostics still resulting in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0123

ePSA 2000-0123
(Not used with UEFI BIOS) This hyperlink is taking you to a website outside of Dell Technologies.		 Memory - integrity test discrepancy.[s]. An error occurred during the tests that may involve the main system board or memory of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
Note: Repeat the PSA diagnostics after each step to see if the issue is resolved.
  • Power down the computer and reseat the memory (see your service manual for instructions).
  • Update to the latest BIOS.
  • Try one memory module at a time when two or more are in the computer.
  • Try a memory module from another computer that uses the same type of memory, when available.

After performing the steps, and the diagnostics still resulting in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0123		 Memory error detected. [s] An error occurred during the tests that may involve the main system board or memory of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
Note: Repeat the PSA diagnostics after each step to see if the issue is resolved.
  • Power down the computer and reseat the memory (see your service manual for instructions).
  • Update to the latest BIOS.
  • Try one memory module at a time when two or more are in the computer.
  • Try a memory module from another computer that uses the same type of memory, when available.

After performing the steps, and the diagnostics still resulting in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0124		 System Log - <Timestamp>, <Log message> This is information in the System Log to show time and messages that are related to system events.
  • Clear the log.
  • Repeat the PSA diagnostics.
PSA N/A

ePSA 2000-0125		 Event log. The IPMI System event log is full for various reasons, or logging has stopped because too many ECC errors have occurred.
  • Clear the log.
  • Repeat the PSA diagnostics.
PSA N/A

ePSA 2000-0126		 Event log. One or more event logs must be cleared before testing can continue.
  • Clear the log.
  • Repeat the PSA diagnostics.
PSA N/A

ePSA 2000-0131		 Battery - The battery is not installed. An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Power down the computer and reseat the battery, when that is an option.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0132		 Battery - The battery is reaching the end of its usable life. An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Power down the computer and reseat the battery, when that is an option.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0133		 Battery - The battery cannot supply sufficient power. The error may occur due to the condition of the battery in the computer.
  • Update to the latest BIOS.
  • Power down the computer and reseat the battery, when that is an option.
  • Turn the computer back on.
  • When you still get an error code, contact Dell Technical Support.
PSA N/A

ePSA 2000-0134		 Battery charging circuit - Battery health data indicates that the maximum number of charge cycles has exceeded the maximum limit. An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Power down the computer and reseat the battery, when that is an option.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0134		 Battery - Charge cycles exceeded the maximum limit. An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Power down the computer and reseat the battery, when that is an option.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0135		 Battery - Not a Dell battery. The computer cannot charge this battery. An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Replace the battery with a Dell-branded battery, when it is not.
  • When the battery is Dell branded, repeat the PSA diagnostics with the charger attached as directed by the test.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0135		 Charger - Unexpected charge condition detected. An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Repeat the PSA diagnostics with the charger attached as directed by the test.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0137		 Charger - Unexpected charge condition detected. An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Repeat the PSA diagnostics with the charger attached as directed by the test.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 2000-0141

ePSA 2000-0141		 Hard Drive - No drive detected. Your system BIOS is reporting that no Hard Disk Drive is being reported. If a Notebook, reseat the hard drive. If a Desktop, reseat both ends of the data cable and reseat the power cable to the drive. Repeat the PSA diagnostics. If a known good hard drive is available, see if the good drive can be detected in the computer or try the suspect drive in a working computer.
  • If you do not have a hard disk drive, this may be an automatic message and requires no action.
  • If you have a hard drive, reconnect your hard drive to the system board (see your service manual for instructions).
  • Update to the latest BIOS and Hard drive Firmware.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0142

ePSA 2000-0142		 PSA Hard Drive - Drive self-test failed.

ePSA Hard Drive - Self-test unsuccessful.		 Your hard disk drive has indicated a failure.
  • Update to the latest BIOS and Hard drive Firmware.
  • Turn off your computer and reconnect your hard disk drive to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0143

ePSA 2000-0143		 Hard Drive - SMART read command unsuccessful. Your hard disk drive has indicated a failure.
  • Update to the latest BIOS and Hard drive Firmware.
  • Turn off your computer and reconnect your hard disk drive to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0144

ePSA 2000-0144		 Hard Drive - No support for drive self-test. Your hard disk drive has indicated a failure.
  • Update to the latest BIOS and Hard drive Firmware.
  • Check that the drive is original to the computer.
  • Get manufacturing details from Hard Drove.
PSA 1000-0145

ePSA 2000-0145		 PSA Hard Drive - Timeout waiting for Drive Self-Test to complete.

ePSA Hard Drive - Self-test did not complete.		 The Hard Drive test did not complete the last test attempted. Check https://www.dell.com/Support/ for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive if it is a portable drive, reseat the data cable at both ends and the power connection of a desktop then repeat the PSA diagnostics.
  • Update to the latest BIOS and Hard drive Firmware.
  • Turn off your computer and reconnect your hard disk drive to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0146

ePSA 2000-0146		 Hard Drive - The self-test log contains previous errors. Your hard drive has indicated a failure.
  • Update to the latest BIOS and Hard drive Firmware.
  • Run a Chkdsk /r or format your Hard drive and reinstall your Operating System.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0147

ePSA 2000-0147		 PSA Optical Drive - IDE status failed.

ePSA Optical Drive - Self-test --(s)		 Your CD or DVD drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your optical drive to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0148

ePSA 2000-0148 replaced by 2000-0152		 PSA Optical Drive - BIST --(s)

ePSA Optical Drive - Incorrect status.		 Your CD or DVD drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your optical drive to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0149		 Optical Drive - No drive detected. Your CD or DVD drive has indicated a failure.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your optical drive to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0150 replaced 2000-0141		 Hard Drive - No drive detected. Your system BIOS is reporting that no Hard Disk Drive is being reported. If a Portable, reseat the hard drive, if a Desktop, reseat both ends of the data cable and reseat the power cable to the drive. Repeat the PSA diagnostics. If a known good hard drive is available, see if the good drive can be detected in the computer or try the suspect drive in a working computer.
  • If you do not have a hard disk drive, this may be an automatic message and requires no action.
  • If you have a hard drive, reconnect your hard disk drive to the system board (see your service manual for instructions).
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0151		 Hard Drive - Incorrect status = [x] [s] SMART Predictive Failure indicates that the hard drive has failed SMART. Check https://www.dell.com/Support/ for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive if it is a portable drive, reseat the data cable at both ends and the power connection if a desktop, and then repeat the PSA diagnostics.
  • If you have a hard drive, reconnect your hard disk drive to the system board (see your service manual for instructions).
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0152		 Optical Drive - Incorrect status = [x] [s] The CD or DVD Drive is showing an incorrect status in the diagnostic. Check https://www.dell.com/Support/ for a firmware update for your optical drive. Update the firmware if one is available. Reseat the drive if it is a portable optical drive, reseat the data cable at both ends and the power connection if a desktop, and then repeat the PSA diagnostics.
  • Update to the latest BIOS.
  • Remove and reinstall your optical drive (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0153		 Hard Drive - Removable Hard Drive [d] - Incorrect status = [x] [s] Desktops, servers: Check the installation of the removable drive, cables, and connections. All computers: If the error persists, ensure that drive firmware, and BIOS are current.
  • Reseat the connections to the computer.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0154		 Tape Drive - Tape Drive [s] - S/N [d], Incorrect status = [d] [d] Check the installation of the tape drive, cables, and connections. If the error persists, ensure that the drive firmware is current.
  • Update to the latest BIOS.
  • Remove and reinstall your tape drive. For instructions, see your user guide.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0155		 Hard Drive - Not Installed. This is an error for laptops that must have a hard disk.
  • Update to the latest BIOS.
    (See the How do I update BIOS using a USB flash drive? section.)
  • Reconnect your hard disk drive to the system board (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA: 2000-0156		 HARD DISK DRIVE / NVMe DRIVE [s] [s] read test unsuccessful.
  • Update to the latest BIOS.
    (See the How do I update BIOS using a USB flash drive? section.)
  • Repeat the ePSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA: 2000-0161		 HARD DISK DRIVE / NVMe DRIVE Hard Drive - No NVMe Drive detected on the PCI tag [x].
  • Update to the latest BIOS.
    (See the How do I update BIOS using a USB flash drive? section.)
  • Repeat the ePSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0212

ePSA 2000-0212 (Not used with UEFI BIOS) This hyperlink is taking you to a website outside of Dell Technologies.		 System board - CMOS, Location = (x), Expected = (x), Found = (x). An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0213

ePSA 2000-0213 (Not used with UEFI BIOS) This hyperlink is taking you to a website outside of Dell Technologies.		 System board - CMOS battery failure detected. An error occurred during the tests involving the CMOS battery (This maintains all the settings in the BIOS when there is no power to the computer) On desktop computers this is an easily replaceable watch size battery, some laptops may have a replaceable battery too.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • Remove and replace your CMOS battery. For more info, see your user guide.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0221

ePSA 2000-0221 (Not used with UEFI BIOS) This hyperlink is taking you to a website outside of Dell Technologies.		 PSA System board - Interval timer Channel 0 (mode 0) is not generating interrupts.

ePSA Timer - Interval timer not functional.		 An error occurred during the tests that may involve the main system board of the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Reseat the CMOS battery.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0222

ePSA 2000-0222 (Not used with UEFI BIOS) This hyperlink is taking you to a website outside of Dell Technologies.		 PSA System board - Interval timer Channel 0 (mode 0) is not generating interrupts.

ePSA Timer - Interval timer not functional.		 An error occurred during the tests that may involve the main system board of the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0223

ePSA 2000-0223 (Not used with UEFI BIOS) This hyperlink is taking you to a website outside of Dell Technologies.		 System board - Timer - Interval timer initial clock output level incorrect. An error occurred during the tests that may involve the main system board of the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0224

ePSA 2000-0224 (Not used with UEFI BIOS) This hyperlink is taking you to a website outside of Dell Technologies.		 System board - Interval timer had the wrong time period in mode. An error occurred during the tests that may involve the main system board of the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0231

ePSA 2000-0231 (Not used with UEFI BIOS) This hyperlink is taking you to a website outside of Dell Technologies.		 System board - Failure in Interval timer in mode. An error occurred during the tests that may involve the main system board of the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 2000-0232

ePSA 2000-0232 (Not used with UEFI BIOS) This hyperlink is taking you to a website outside of Dell Technologies.		 System board - the RTC did not generate periodic ticks. An error occurred during the tests that may involve the main system board of the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 2000-0233

ePSA 2000-0233 (Not used with UEFI BIOS) This hyperlink is taking you to a website outside of Dell Technologies.		 PSA System board - RTC 'seconds' count is not updating.

ePSA RTC - 'seconds' count is not updating.		 An error occurred during the tests that involve the Real Time Clock (RTC) of the main system board in the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0234

ePSA 2000-0234 (Not used with UEFI BIOS) This hyperlink is taking you to a website outside of Dell Technologies.		 PSA System board - timeout waiting for RTC update flag to set.

ePSA System board - HPET [D], incorrect time period. Expected = [d], Found = [d].		 An error occurred during the tests that may involve the main system board of the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0235

ePSA N/A		 System board - PM timer 1 had the wrong time period. An error occurred during the tests that may involve the main system board of the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0241

ePSA 2000-0241 (Not used with UEFI BIOS) This hyperlink is taking you to a website outside of Dell Technologies.		 BIOS - A20 gate not enabled. An error occurred during the tests that may involve the main system board of the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0242

ePSA 2000-0242 (Not used with UEFI BIOS) This hyperlink is taking you to a website outside of Dell Technologies.		 PSA System board - no interrupt detected for IRQ.

ePSA- System board - Interrupt controller - IRQ = [d] [s] not detected.		 An error occurred during the tests that may involve the main system board of the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0243		 System board - USB device, I/O board, Daughter Card An error occurred during the tests that may involve the USB controller or ports of the main system board of the computer. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known-good USB device.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0244		 System board - USB device failed with return code 0x[x] An error occurred during the tests that may involve the USB controller or ports of the main system board of the computer. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known-good USB device.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0245		 System board - USB device timeout waiting for the device to respond An error occurred during the tests that may involve the USB controller or ports of the main system board of the computer. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known-good USB device.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0251		 Event log - the log contains failing records. This relates to BIOS events in SERVERS ONLY.
  • Clear the event log in the BIOS.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0261		 System board - Data errors. Multiple memory DIMMs failed, presumed caused by motherboard issues.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0313		 Touchpad - pointing stick/touchpad not detected The mouse, touchpad, or track stick is not being detected by the diagnostic tools. Power the computer off, reseat any cable connection and check the BIOS to ensure that the touchpad or mouse has not been disabled.
  • Update to the latest BIOS.
  • If your mouse, touchpad or pointing stick is disconnected, reconnect it.
  • For laptops, ensure that your touchpad is active.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0314		 Thermal - the (s) reading (dc) exceeds the thermal limit. The system board, heat sink, fan, or proc are failing the diagnostic tools.
  • Update to the latest BIOS.
  • Check the logs, the fan and for any other signs of overheating.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0315		 Sensor - the (s) reading (dc) is lower than expected. The system board or sensor is failing the diagnostic tools.
  • Update to the latest BIOS.
  • Check the system logs.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0321

ePSA 2000-0321		 PSA LCD EDID - unable to access EDID EEPROM

ePSA Unable to detect LCD		 LCD Extended Display Identification Data (EDID) - unable to access the EDID Electrically Erasable Programmable Read-Only Memory (EEPROM) in the LCD display is indicating a data failure. If there is a video on the LCD, then the Display does not need replacement.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0322

ePSA 2000-0322		 PSA LCD Panel - Error accessing the LCD inverter

ePSA LCD panel - unable to modify the brightness		 LCD panel - unable to modify brightness. Try to adjust the brightness in Windows using the hotkeys. Boot to the BIOS and see if brightness can be adjusted at that point outside of Windows.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0323		 LCD panel - Unable to detect inverter lamp status. Check the LCD connector and cables.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0324		 LCD panel - user reported LCD BIST colors were not displayed. You may get this error if you answered No to the LCD BIST test instead of Yes. If you could clearly see a red, blue, green. and white screen with text without distortion, lines or color problems, rerun the diagnostic and if the screens appear normal, click Yes.
  • Update to the latest BIOS.
  • Repeat the LCD BIST diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0325		 LCD panel - user provided no input for LCD BIST You may get this error if you gave no answer to the LCD BIST test. If you could clearly see a red, blue, green. and white screen with text without distortion, lines or color problems, rerun the diagnostic and if the screens appear normal, click Yes.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0326

ePSA 2000-0326		 LCD panel - unable to turn the lamp on or off The backlight lamp was not able to be turned on or off during the diagnostic testing.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0327		 LCD panel - unable to use BIOS interface The Liquid Crystal Display (LCD) panel does not display the BIOS screen correctly and the BIOS screen is not visible on the LCD.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0328		 LCD panel - unable to detect variance in ambient light sensor The Ambient light sensor that automatically dims the LCD in low light did not respond during the diagnostics.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect your LCD cable.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0331		 Video controller - no video controller detected The computer is not detecting the graphics adapter. Desktop computers, if a PCI-E graphics adapter is installed in the computer, reseat the card and any internal power connections to the card. Then reconnect the video cable and repeat the PSA diagnostic.
  • Update to the latest BIOS.
  • Desktop: Turn off your computer and if equipped with a PCI-E expansion card, reseat the card.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0332		 Video memory - Video memory integrity test discrepancy PSA diagnostics detected a video memory failure. Reset the system memory and update the BIOS to the most current version.
  • Update to the latest BIOS.
  • Reseat the system memory
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0333

ePSA 2000-0333		 PSA Video - Graphics test timed out waiting for keyboard response.

ePSA Video - User provided no input for graphics test		 PSA diagnostics did not record the computer user pressing Y or N after the video test. Ensure that you accurately answer questions that are prompted during the diagnostic.
  • The error occurs when a graphics test times out while waiting for you to enter a response.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA 1000-0334

ePSA 2000-0334		 Video - user reported the patterns were not displayed correctly. You may get this error if you answered No to the color test instead of Yes. If you could clearly see both the vertical and horizontal color bars without distortion, lines, or color problems, rerun the diagnostic and if the bar appears normal, click Yes.
  • You may get this error if you answered No to the color test instead of Yes.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0411		 Cables - [s] not detected. Normally, the cable that is involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection, or server indicated in the error message. (see your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0412		 Cables - [s] not detected. Auxiliary cable not detected. Normally, the cable that is involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection, or server indicated in the error message. (see your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0413
(Not used with UEFI BIOS) This hyperlink is taking you to a website outside of Dell Technologies.		 Cables - [LCD Name] not detected. Normally, the cable that is involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection, or server indicated in the error message. (see your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0413		 LCD Cable - LCD cable is not installed. The LCD cable was not detected. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection, or server indicated in the error message. (see your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0414		 Cables - [s] not detected. Inverter cable not detected. Normally, the cable that is involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection, or server indicated in the error message. (see your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0415		 Cables - Check the following cables, jumper, connection, or sensors: [s] Normally, the cable that is involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage.
  • Update to the latest BIOS.
  • Turn off your computer and reconnect the cable, jumper, connection, or server indicated in the error message. (see your service manual for instructions.)
  • Replace damaged cables or devices.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0511		 Fan - the (s) fan failed to respond correctly The cooling fan is not responding to the diagnostics tool. Check that nothing is obstructing the fan.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0512		 Fan - the (s) fan is running faster than expected. This could be an issue with the system board, temperature sensor, or cooling fan. Check that everything is firmly seated.
  • Update to the latest BIOS.
  • Check for any loose connections.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0620		 Network - Network [d] - {Vendor supplied error} The Network (Ethernet) device may be faulty. This may be on the motherboard, or an adapter, or a daughter card, depending on the computer. Errors include "Register test failed" or "Packet loopback test failed," or perhaps others, too.
  • Update to the latest BIOS.
  • Check for any loose connections, any bent pins in the connectors.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0621		 Network - Network [d] - Driver version [x] outdated. Version [x] or newer required for "[s]" The Network (Ethernet) device Firmware may be out of date.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0711		 Thermal - Thermal trip detected. The computer detected repeated thermal trips due to excessive heat.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0712		 Fan - The fan failed to respond correctly. BIOS detected repeated issues when setting the fan speed.
  • Update to the latest BIOS.
  • Inspect the computer for clogged or obstructed air vents.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0713		 Sensor - Error accessing thermal sensor. BIOS error when reading the computer’s thermal sensor.
  • Update to the latest BIOS.
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0714		 Heat Sink - Heat sink clip not installed. BIOS detected that the heat sink clip was not installed.
  • Turn off your computer and ensure that the heat sink clip is connected (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0715		 Memory - Memory error detected. BIOS detected an issue configuring the DIMM.
  • Update to the latest BIOS.
  • Turn off your computer and reseat one or more DIMMs (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0716		 Cables - Check the following cable, [s]. BIOS detected a cable that was not installed.
  • Update to the latest BIOS.
  • Turn off your computer and connect the cable that is described in the string portion of the message (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0721		 Battery - battery issue detected. BIOS detected a battery that is not functioning properly.
  • Update to the latest BIOS.
  • Turn off your computer and remove and replace the battery (see your service manual for instructions).
  • Repeat the PSA diagnostics, once the battery is completely charged.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0722		 Memory - Previous uncorrectable memory error. BIOS detected an uncorrectable memory issue on a prior boot.
  • Update to the latest BIOS.
  • Turn off your computer and reseat one or more DIMMs (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0723		 Hard Drive - Drive error detected. BIOS detected a hard drive issue.
  • Update to the latest BIOS.
  • Turn off your computer and ensure that the hard drive connection is good (see your service manual for instructions).
  • Repeat the PSA diagnostics.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0901		 Fingerprint failed to respond correctly. The fingerprint reader did not respond.
NOTE: Repeat the PSA diagnostics after each step to see if the issue is resolved.
  • Update to the latest BIOS.
  • Update the Fingerprint Sensor Driver, see How to Download and Install Dell Drivers for more information.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.
PSA N/A

ePSA 2000-0941		 Smart Card Reader failed to respond correctly. The Smart Card reader did not respond.
NOTE: Repeat the PSA diagnostics after each step to see if the issue is resolved.
  • Update to the latest BIOS.
  • Update the Smart Card Driver (it may be within the ControlVault driver), see How to Download and Install Dell Drivers for more information.
  • When the diagnostics still results in an error code, go to our ePSA online tool. You can get more information about possible resolutions to your issue and even get a part dispatched if needed.

Additional Information

Recommended Articles

Here are some recommended articles related to this topic that might be of interest to you.

Out of Warranty support Out of warranty? No problem, go to the Dell Support Site, and enter your Service Tag and view our offers.

Offers are only available for US, Canada, UK, and France PC Customers. Server and Storage not applicable.

Affected Products

Alienware, Inspiron, OptiPlex, Vostro, G Series, G Series, Alienware, Inspiron, Latitude, Dell Pro Rugged, Vostro, XPS, XPS Tablets, Fixed Workstations, Mobile Workstations
Article Properties
Article Number: 000181167
Article Type: How To
Last Modified: 31 Oct 2024
Version:  14
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.