Symptoms
Customer Replaceable Unit
Cause
Customer Replaceable Unit
Resolution
Dell Customer Replaceable Unit (CRU) Videos
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Part Type
Part
Time
Disk/Drives
Replacing a Hard Drive in Gen4T Node
2:22
Watch Video
Power Supply
Replace Power Supply Unit in Gen4T Node.
2:26
Watch Video
Part Type
Part
Time
Blade
Celerra NS Series Blade Replacement
5:42
Watch Video
Control Station
Celerra NS Series Control Station Replacement
13:33
Watch Video
Module
Celerra NS Series Module Replacement
3:09
Watch Video
Part Type
Part
Time
Small Form Optical Connector (SFP)
Optic Cable Cleaning Made Easy
2:41
Watch Video
SFP Optic Replacement Made Easy
2:01
Watch Video
Part Type
Part
Time
Disk/Drives
Add a 2.5-inch disk.
1:10
Watch Video
Add a 2.5-inch drive to the 25-drive DAE.
1:14
Watch Video
Add an optional 3.5-inch drive to a Unity 15-drive DAE.
1:14
Watch Video
Replace a DPE M.2 internal disk: Unity x00/F Series, x50/F Series, and 380/F
3:28
Watch Video
Replace a DPE M.2 internal disk: Unity 480/F, 680/F, 880/F
3:23
Watch Video
Replace an internal drive.
5:15
Watch Video
Replace a 2.5-inch Disk Drive.
2:50
Watch Video
Replace a 3.5-inch Disk Drive.
2:50
Watch Video
DAE
Add a 15-drive disk array enclosure (DAE).
2:15
Watch Video
Add a 25-drive disk array enclosure (DAE).
2:17
Watch Video
Power Supply
Replace a DPE Power Supply.
2:40
Watch Video
Replace a Power Supply (PS) in a 25 Drive Disk Array Enclosure (DAE).
2:53
Watch Video
Replace a 25-drive DAE power supply and Cooling Module.
1:32
Watch Video
Fan and Cooling
Replace a DPE fan module.
3:02
Watch Video
Replace a DPE cooling module: Unity x00/F Series, x50/F Series, and 380/F
3:52
Watch Video
I/O Module
Add an I/O module.
2:48
Watch Video
Add an optional I/O module.
2:20
Watch Video
Replace a faulty I/O module.
2:20
Watch Video
Memory
Replace a DPE DIMM: Unity x00/F Series, x50/F Series, and 380/F
3:48
Watch Video
Replace a DPE memory module.
3:00
Watch Video
Embedded Module
Replace a faulty Embedded Module.
2:44
Watch Video
Link Control Card
Replace a Link Control Card (LCC) in a 15 Drive Disk Array Enclosure (DAE).
3:47
Watch Video
Replace a Link Control Card (LCC) in a 25 Drive Disk Array Enclosure (DAE).
3:42
Watch Video
Port Card
Add a DPE 4-Port Card.
3:28
Watch Video
Small Form Optical Connector (SFP)
Add a CNA Small Form Optical Connector (SFP).
4:10
Watch Video
Replace a Small Form Optical Connector (SFP).
2:38
Watch Video
Storage Processor
Replace a Storage Processor (SP).
8:25
Watch Video
Quick Start - Install
DPE Quick Start: Unity x00/F Series, x50/F Series, and 380/F
3:14
Watch Video
DPE Quick Start: Unity 480/F, 680/F, 880/F Series
2:55
Watch Video
PowerFlex Family SolVe Instructions for Customer Replaceable Units (CRU)
Go to SolVe Online
Find the PowerFlex Family SolVe Tile
Figure 1: PowerFlex Family SolVe tile
Scroll to the appropriate product and follow the wizard to generate a procedure to replace the component.
Figure 2: Scroll to the required PowerFlex product.
Part Type
Part
Configuration
OS
Time
SolVe Procedure
Disk/Drives
R640: SAS or SATA drive in compute only node non-VMware ESXi
SolVe Online
R640: Drive replacement in hyperconverged, SO, VMware ESXi CO
SolVe Online
R740xd: SAS or SATA drive in compute only node non-VMware ESXi
SolVe Online
R740xd: Drive replacement in hyperconverged, SO, VMware ESXi CO
SolVe Online
RR840: SAS or SATA drive in compute only node non-VMware ESXi
SolVe Online
RR840: Drive replacement in hyperconverged, SO, VMware ESXi CO
SolVe Online
Power Supply
R640: Replace a DPE Power Supply.
SolVe Online
R740xd: Replace a DPE Power Supply.
SolVe Online
R840: Replace a DPE Power Supply.
SolVe Online
PowerFlex Family SolVe Instructions for Customer Replaceable Units (CRU)
Go to SolVe Online
Find the PowerFlex Family SolVe Tile
Figure 1: PowerFlex Family SolVe tile
Scroll to the appropriate product and follow the wizard to generate a procedure to replace the component.
Figure 2: Scroll to the required PowerFlex product.
Part Type
Part
Configuration
OS
Time
SolVe
R650
Boss Card S2 module assembly
SolVe Online
Control panel
SolVe Online
Cooling fan
SolVe Online
Drive backplane
SolVe Online
Expansion card
SolVe Online
Expansion card riser
SolVe Online
GPU
SolVe Online
HDD
SolVe Online
Intrusion switch
m.2 module
Memory module
PCIe network card-ESXi based
PCIe network card-Linux based
OCP NIC-ESXi
OCP NIC-Linux
Paddle card
Power supply
Rear input/output RIO CARD and rear VGA Port for ESXi
Rear input/output RIO CARD and rear VGA Port for Linux
Serial COM Port
SSD drive in a Linux-based
Storage controller in a Linux-based
System battery
VGA Module
R750
Boss Card S2 module assembly
Control panel
Cooling fan
Drive backplane
Expansion card
Expansion card riser
GPU
HDD
Intrusion switch
m.2 module
Memory module
PCIe network card-ESXi based
PCIe network card-Linux based
OCP NIC-ESXi
OCP NIC-Linux
Paddle card
Power supply
Rear input/output RIO CARD and rear VGA Port for ESXi
Rear input/output RIO CARD and rear VGA Port for Linux
Serial COM Port
SSD drive in a Linux-based
Storage controller in a Linux-based
System battery
Side Bracket
R6525
Boss Card S2 module assembly
Control panel
Cooling fan
Expansion card
Expansion card riser
GPU
HDD
Intrusion switch
m.2 module
Memory module
PCIe network card-ESXi-based
PCIe network card-Linux-based
OCP NIC-ESXi
OCP NIC-Linux
Power supply
Rear input/output RIO CARD and rear VGA Port for ESXi
Rear input/output RIO CARD and rear VGA Port for Linux
RAID storage controller
Serial COM Port
Storage controller in a Linux-based
System battery
Part Type
Part
Time
Disk/Drives
Replace OS SSD on DD6900/DD9400/DD9900.
1:42
Watch Video
Replace Cache Tier Disk on DD6900/DD9400.
2:10
Watch Video
Replace Cache Tier Disk on DD9900.
2:13
Watch Video
Fan and Cooling
Replace Fan on DD9900 System.
1:29
Watch Video
Power Supply
Replace Power Supply Unit on DD9900 system.
1:34
Watch Video
Memory
Replace DIMM on DD9900 system.
1:30
Watch Video
Cabling
SAS Cabling for Data Domain 6900 system
5:06
Watch Video
SAS Cabling for Data Domain 9900 system
5:59
Watch Video
Part Type
Part
Time
Disk/Drives
Replace a Faulted Disk in a VNX5200,5400,5600,5800,7600,8000.
7:17
Watch Video
Replace a VNX Unisphere Faulted Disk.
13:50
Watch Video
Replace a Faulted Disk Drive.
6:21
Watch Video
Replace a 15 slot Disk Drive for a VNX1 and VNX2.
0:52
Watch Video
Replace a 25 slot Disk Drive for a VNX1 and VNX2.
0:42
Watch Video
Replace a 25 slot Disk Drive for a VNX2.
7:18
Watch Video
Replace a 60 slot Disk Drive DAE for VNX1 and VNX2.
0:56
Watch Video
Replace a 120 slot Disk Drive DAE on a VNX2.
2:00
Watch Video
Power Supply
Replace a VNX2 DPE Power Supply.
1:02
Watch Video
Replacing a VNX8000 Power Supply
1:13
Watch Video
Battery
Replace a VNX8000 Battery Pack.
1:40
Watch Video
Processor
Replace a VNX Unified Storage SP.
15:09
Watch Video
Part Type
Part
Time
Disk/Drives
VNXe1600: Replace a DPE Internal solid state drive.
2:55
Watch Video
VNXe3300: Replace a solid-state disk.
5:10
Watch Video
VNXe3300: Replace a Disk.
3:31
Watch Video
Fan
VNXe1600: Replace a DPE Fan module.
1:11
Watch Video
I/O
VNXe1600:Replace a DPE I/O module
3:03
Watch Video
Power Supply
VNXe1600: Replace a DPE Power Supply.
1:22
Watch Video
VNXe3300: Replace a Disk Processor Enclosure Power Supply.
8:01
Watch Video
SFP
VNXe1600: Replace a DPE SFP module.
1:20
Watch Video
Processor
VNXe1600: Replace a DPE Storage Processor.
5:48
Watch Video
VNXe3100 or VNXe3150: Replace a Storage Processor.
8:04
Watch Video
VNXe3300: Replace a Storage Processor.
8:04
Watch Video
Control Card
VNXe3300: Replace a Link Control Card.
3:05
Watch Video
PowerFlex Family SolVe Instructions for Customer Replaceable Units (CRU)
Go to SolVe Online
Find the PowerFlex Family SolVe Tile
Figure 1: PowerFlex Family SolVe tile
Scroll to the appropriate product and follow the wizard to generate a procedure to replace the component.
Figure 2: Scroll to the required PowerFlex product.
Part Type
Part
Configuration
OS
Time
SolVe
R640
Control Panel
SolVe Online
Cooling fan
SolVe Online
Drive backplane
SolVe Online
Expansion card
SolVe Online
Expansion card riser
SolVe Online
Memory module
SolVe Online
NIC-ESXi Based
SolVe Online
NIC-Linux based
SolVe Online
Power Supply Unit
HDD/SSD ESXi-based configured for DirectPath
HDD/SSD drive in ESXi-based configured for RDM
HDD/SSD drive in a Linux-based VxFlex Ready node system
Storage controller
System battery
VGA module
R740xd
Control panel
SolVe Online
Cooling fan
SolVe Online
Drive backplane
SolVe Online
Expansion card
SolVe Online
Expansion card riser
SolVe Online
GPUI CARD in an ESXi-based system
Memory module
Power Supply Unit
HDD/SSD ESXi-based configured for DirectPath
HDD/SSD drive in ESXi-based configured for RDM
HDD/SSD drive in a Linux-based VxFlex Ready node system
Storage controller
System battery
R840
Control panel
Cooling fan
Drive backplane
Expansion card
Expansion card riser
GPUI CARD in an ESXi-based system
Memory module
Power Supply Unit
HDD/SSD ESXi-based configured for DirectPath
HDD/SSD drive in ESXi-based configured for RDM
HDD/SSD drive in a Linux-based VxFlex Ready node system
Storage controller
System battery
Affected Products
Avamar, VxFlex Ready Nodes, PowerFlex Appliance, PowerFlex custom node, Dell EMC Unity, VNX/VNXe, Atmos, Atmos Cloud Delivery Platform, Atmos Generation 1 Hardware, Atmos Generation 2 Hardware, Atmos Generation 3 Hardware, GeoDrive for Windows
, Atmos Software Virtual Edition, Atmos Software with Atmos Hardware, Avamar, Avamar Client, Avamar Client for VMware, Avamar Data Migration Enabler, Avamar Data Store, Avamar Data Store Gen3, Avamar Data Store Gen4, Avamar Data Store Gen4S, Avamar Data Store Gen4T, Avamar Plug-in for Exchange 2003, Avamar Plug-in for Exchange 2007, Avamar Plug-in for Exchange VSS, Avamar Plug-in for Hyper-V VSS, Avamar Plug-in for Oracle, Avamar Plug-in for SharePoint VSS, Avamar Plug-in for Sybase ASE, Avamar Server, Avamar Virtual Edition, Avamar with CloudBoost, Celerra, Celerra Manager, Celerra Manager Advanced, Celerra NS, Celerra NS-120, Celerra NS-480, Celerra NS-G2, Celerra NS-G8, Celerra NS40, Celerra NS80G, Celerra NS-960, Celerra NX4 Dual Data Mover Enclosure, Celerra NX4 Integrated Storage Array, Celerra NX4 Single Data Mover Enclosure, Connectrix DS-6520B, Connectrix DS 6510B, Connectrix DS 6610B, Connectrix DS 6630B, Connectrix EC-1700-B/C, Connectrix Manager Converged Network Edition, Connectrix MDS-9132T, Connectrix MDS-9706-V2, Connectrix MDS-9710-V2, Connectrix MDS-Series Firmware 6.X, Connectrix MDS-Series Firmware 8.X, Connectrix MDS 9132T, Connectrix MDS 9396S, Connectrix MDS 9396T, Connectrix MP 7840B, Connectrix NEX-5020, CSI Driver for PowerScale, CSI Driver for Unity, ECS Appliance Hardware Gen3 EX300, ECS Appliance Hardware Gen3 EX3000, ECS Appliance Hardware Gen3 EX500, GS Tools Central Unity Configuration, Isilon 108NL, Isilon A2000, Isilon EX 6000, Isilon EX 9000, Isilon H600, Isilon InsightIQ, Isilon IQ 36000X, Isilon IQ 6000X, Isilon IQ 72000X, Isilon NL-Series, Isilon Search, Isilon SmartQuotas, Isilon SnapshotIQ, Isilon Switch QDR, Isilon VAAI, Isilon with HDFS, Isilon with iSCSI, IsilonSD Edge, PowerFlex appliance R650, PowerFlex appliance R6525, Powerflex appliance R750, PowerFlex custom node, PowerFlex custom node R650, PowerFlex custom node R6525, PowerFlex custom node R660, PowerFlex custom node R6625, PowerFlex custom node R750, PowerFlex custom node R7625, VxFlex Ready Node, VxFlex Ready Node R640, VxFlex Ready Node R740xd, Dell EMC Unity 300F, Dell EMC Unity 350F, Dell EMC Unity XT 380, Dell EMC Unity XT 380F, Dell EMC Unity 400, Dell EMC Unity 400F, Dell EMC Unity XT 480, Dell EMC Unity XT 480F, Dell EMC Unity 600, Dell EMC Unity 600F, Dell EMC Unity XT 680, Dell EMC Unity XT 680F, Dell EMC Unity XT 880F, Dell EMC Unity Family |Dell EMC Unity All Flash, Dell EMC Unity Family, Dell EMC UnityVSA Professional Edition/Unity Cloud Edition, VNX-F7000, VNX for DLm2100, VNX for DLm6000, VNX VG2, VNX VG8, VNX-VSS Series, VNX-VSS100, VNX1 Series, VNX2 Series, VNX5100, VNX5150, VNX5300, VNX5400, VNXe1 Series, VNXe1000 Series, VNXe1600, VNXe2 Series, VNXe3100, VNXe3150, VNXe3200, VNXe3300, VNX/VNXe, vRealize Orchestrator (vRO) Plug-in for Unity, vVNX, vVNX Series, PowerFlex appliance R640, PowerFlex appliance R740XD, PowerFlex appliance R7525, PowerFlex appliance R840, VxFlex Ready Node R840
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