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Resolving Optical Drive Noise on a Laptop or Desktop

Summary: Perform the steps to help identify and resolve any noise problems you may be experiencing with your Dell Computer Optical Drive.

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Symptoms

Perform the following steps to help identify and resolve any noise problems you may be experiencing with your Dell Computer Optical Drive.
  1. Determine when the noise occurs in the Optical Drive.
  2. Test the drive with multiple types of media such as a pre-made CD (music), DVD or Blu-ray (movies)).
  3. Reseat and check alignment of the Optical Drive on your computer (for more information, refer to the Online User's Guide for your computer.)
    SLN290101_en_US__1icon Note: Enter the Service Tag or click Browse all products and then select the make and model of the computer and the preferred language. Download the Setup Guide or User's Guide.
  4. Download and Install the Latest Optical Drive Firmware and BIOS from Dell Drivers and Downloads. For more information refer to Dell Knowledge base article Drivers and Downloads FAQs.
  5. Run the Diagnostics & Tools Quicktest, when an error code is returned, note it, and Contact Technical Support.
  6. If there is no error code and the issue persists, Contact Technical Support.
 
Article Properties
Article Number: 000146993
Article Type: Solution
Last Modified: 10 Apr 2021
Version:  4
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