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How to Configure Proxy Settings in Dell Security Management Server Virtual / Dell Data Protection Virtual Edition

Summary: Proxy settings may be configured in Dell Security Management Server Virtual / Dell Data Protection Virtual Edition by following these instructions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

This article covers how to configure proxy settings in Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition).

Affected Products:

Dell Security Management Server Virtual
Dell Data Protection | Virtual Edition

Dell Security Management Server Virtual proxy settings may require configuration to:

  • Download virtual appliance updates.
  • Validate on-the-box product licenses.
  • Communicate with the Advanced Threat Prevention (ATP) tenant.
Note:
  • Volume product licenses do not require external validation.
  • ATP Tenant is only used with Dell Endpoint Security Suite Enterprise.
  • Proxy settings may require configuration for more than one function.

Cause

Not applicable.

Resolution

Click Virtual Appliance Updates or Product Licenses / ATP Tenant for more information about setting the proxy.

The proxy settings of Dell Security Management Server Virtual vary between product versions. Click the appropriate version for specific steps. For versioning information, reference How to Identify the Dell Data Security / Dell Data Protection Server Version.

v9.11.0 to Later
Note: In Dell Security Management Server Virtual v9.11 and later, the steps to update the proxy for Virtual Appliance Updates and Product Licenses / ATP Tenant are the same.

To update the proxy settings:

  1. Log in to the Dell Security Management Server Virtual administration console.

Dell Security Management Server Virtual administration console

Note:
  • The default credentials for Dell Security Management Server Virtual are:
    • Username: delluser
    • Password: delluser
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. From the Main Menu, select Basic Configuration and then press Enter.

Basic Configuration

  1. Select Update Dell Security Management Server Virtual and then press Enter.

Update Dell Security Management Server Virtual

  1. Select Set Proxy and then press Enter.

Set Proxy

  1. In the Update Proxy menu:
    1. Press the spacebar to the right of Use Proxy to enable this feature.
    2. Populate HTTPS Proxy and HTTP Proxy.
    3. If proxy authentication is required, press the spacebar to right of Authentication Required to enable this security feature, and then go to Step 5D. If proxy authentication is not required, go to Step 5E.
    4. Populate the Username, Password, and Confirm Password.
    5. Select OK and then press Enter.

Update Proxy menu

Note: For further information about the upgrade process, reference How to Upgrade Dell Security Management Server Virtual / Dell Data Protection Virtual Edition.
v9.7.0 to 9.10.1

To update the proxy settings:

  1. Log in to the Dell Security Management Server Virtual administration console.

Dell Security Management Server Virtual administration console

Note:
  • The default credentials for Dell Security Management Server Virtual are:
    • Username: ddpuser
    • Password: ddpuser
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. From the Main Menu, select Basic Configuration and then press Enter.

Basic Configuration

  1. Select Update Dell Security Management Server Virtual and then press Enter.

Update Dell Security Management Server Virtual

  1. Select Set Proxy Settings and then press Enter.

Set Proxy Settings

  1. In the Proxy Settings menu:
    1. Press the spacebar to the right of Use Proxy to enable this feature.
    2. Populate HTTPS Proxy, HTTP Proxy, and FTP Proxy.
    3. If proxy authentication is required, press the spacebar to right of Authentication Required to enable this security feature, and then go to Step 5D. If proxy authentication is not required, go to Step 5E.
    4. Populate the Username, Password, and Confirm Password.
    5. Select OK and then press Enter.

Proxy Settings menu

Note: For further information about the upgrade process, reference How to Upgrade Dell Security Management Server Virtual / Dell Data Protection Virtual Edition.
v9.5.0 to 9.6.0

To update the proxy settings:

  1. Log in to the Dell Enterprise Server Virtual administration console.

Dell Enterprise Server Virtual administration console

Note:
  • The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
    • Username: ddpuser
    • Password: ddpuser
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. From the Main Menu, select Basic Configuration and then press Enter.

Basic Configuration

  1. Select Update DDP Enterprise Server - VE and then press Enter.

Update DDP Enterprise Server - VE

  1. Select Set Proxy Settings and then press Enter.

Set Proxy Settings

  1. In the Proxy Settings menu:
    1. Press the spacebar to the right of Use Proxy to enable this feature.
    2. Populate HTTPS Proxy, HTTP Proxy, and FTP Proxy.
    3. If proxy authentication is required, press the spacebar to right of Authentication Required to enable this security feature, and then go to Step 5D. If proxy authentication is not required, go to Step 5E.
    4. Populate the Username, Password, and Confirm Password.
    5. Select OK and then press Enter.

Proxy Settings menu

Note: For further information about the upgrade process, reference How to Upgrade Dell Security Management Server Virtual / Dell Data Protection Virtual Edition.
v9.0.0 to 9.4.1

To update the proxy settings:

  1. Log in to the Dell Enterprise Server Virtual administration console.

Dell Enterprise Server Virtual administration console

Note:
  • The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
    • Username: ddpuser
    • Password: ddpuser
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. From the Main Menu, select Basic Configuration and then press Enter.

Basic Configuration

  1. Select Update DDP Enterprise Server - VE and then press Enter.

Update DDP Enterprise Server - VE

  1. Select Set Proxy Settings and then press Enter.

Set Proxy Settings

  1. In the Proxy Settings menu:
    1. Press the spacebar to the right of Use Proxy to enable this feature.
    2. Populate HTTPS Proxy, HTTP Proxy, and FTP Proxy.
    3. If proxy authentication is required, press the spacebar to right of Authentication Required to enable this security feature, and then go to Step 5D. If proxy authentication is not required, go to Step 5E.
    4. Populate the Username, Password, and Confirm Password.
    5. Select OK and then press Enter.

Proxy Settings menu

Note: For further information about the upgrade process, reference How to Upgrade Dell Security Management Server Virtual / Dell Data Protection Virtual Edition.
v8.2.0 to 8.5.0
Note: If you are uncomfortable with performing these steps, contact support. For more information, reference Dell Data Security International Support Phone Numbers.

To update the proxy settings:

  1. Log in to the Dell Enterprise Server Virtual administration console.

Dell Enterprise Server Virtual administration console

Note:
  • The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
    • Username: ddpuser
    • Password: ddpuser
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. From the Main Menu, select Launch Shell and then press Enter.

Launch Shell

  1. Type su ddpsupport and then press Enter.

Switch user

  1. Type the password for ddpsupport and then press Enter.

Password

Note:
  • The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
    • Username: ddpsupport
    • Password: ddpsupport
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. Type sudo nano /etc/environment and then press Enter.

Opening environment

  1. Press down to go to a new blank line.

Going to a blank line

  1. Type the following text, populating the proxy server and port where proxy.company.com and 1234 are shown:
http_proxy=https://proxy.company.com:1234/
https_proxy=https://proxy.company.com:1234/
ftp_proxy=https://proxy.company.com:1234/
no_proxy="localhost,127.0.0.1"
HTTP_PROXY=https://proxy.company.com:1234/
HTTPS_PROXY=https://proxy.company.com:1234/
FTP_PROXY=https://proxy.company.com:1234/
NO_PROXY="localhost,127.0.0.1"
Note: Proxy.company.com and port 1234 are examples only. The proxy server FQDN and port configuration will differ in your environment.

Typing text

  1. Press CTRL+X to exit. On prompt to save, press Y to continue.

Save

  1. Press Enter for it to save without any changes to the filename.

Save without changes to the filename

  1. Type exit and then press Enter to log out of ddpsupport.

Exit to log out

  1. Type exit and then press Enter to log out of the shell to the UI.

Exit to the UI

  1. Select Basic Configuration from the Main Menu and then press Enter.

Basic Configuration

  1. Select Reboot Appliance and press Enter.

Reboot Appliance

  1. Select Yes and press Enter.

Reboot prompt

Note: For further information about the upgrade process, reference How to Upgrade Dell Security Management Server Virtual / Dell Data Protection Virtual Edition.

The proxy settings of Dell Security Management Server Virtual vary between product versions. Click the appropriate version for specific steps. For versioning information, reference How to Identify the Dell Data Security / Dell Data Protection Server Version.

v9.11.0 and Later
Note: In Dell Security Management Server Virtual v9.11 and later, the steps to update the proxy for Virtual Appliance Updates and Product Licenses / ATP Tenant are the same.

To update the proxy settings:

  1. Log in to the Dell Security Management Server Virtual administration console.

Dell Security Management Server Virtual administration console

Note:
  • The default credentials for Dell Security Management Server Virtual are:
    • Username: delluser
    • Password: delluser
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. From the Main Menu, select Basic Configuration and then press Enter.

Basic Configuration

  1. Select Update Dell Security Management Server Virtual and then press Enter.

Update Dell Security Management Server Virtual

  1. Select Set Proxy and then press Enter.

SLN308943_en_US__7ddpkm1309vv

  1. In the Update Proxy menu:
    1. Press the spacebar to the right of Use Proxy to enable this feature.
    2. Populate HTTPS Proxy, and HTTP Proxy.
    3. If proxy authentication is required, press the spacebar to right of Authentication Required to enable this security feature, and then go to Step 5D. If proxy authentication is not required, go to Step 5E.
    4. Populate the Username, Password, and Confirm Password.
    5. Select OK and then press Enter.

Update Proxy menu

Note: For further information about the upgrade process, reference How to Upgrade Dell Security Management Server Virtual / Dell Data Protection Virtual Edition.
v9.7.0 to 9.10.1
Note: If you are uncomfortable with performing these steps, contact support. For more information, reference Dell Data Security International Support Phone Numbers.

To update the proxy settings:

  1. Log in to the Dell Security Management Server Virtual administration console.

Dell Security Management Server Virtual administration console

Note:
  • The default credentials for Dell Security Management Server Virtual are:
    • Username: ddpuser
    • Password: ddpuser
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. From the Main Menu, select Launch Shell and then press Enter.

Launch Shell

  1. Type su ddpsupport and then press Enter.

Switch user

  1. Type the password for ddpsupport and then press Enter.

Password

Note:
  • The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
    • Username: ddpsupport
    • Password: ddpsupport
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. Type sudo nano /opt/dell/server/security-server/conf/application.properties and then press Enter.

Opening application.properties

  1. Scroll down to proxy server settings using the arrow keys.

Proxy server settings

  1. At proxy.server.enabled=false, delete false and type true.

Updating to true

  1. At proxy.server.host=, type the fully qualified domain name (FQDN) of the proxy server.

Updating the proxy server FQDN

Note: The example in the image, proxy.company.com, may differ from the FQDN in your environment.
  1. At proxy.server.port.ssl=, type the proxy server’s SSL port.

Updating the proxy server SSL port

Note: The example in the image, 443, may differ from the port in your environment.
  1. At proxy.server.port.http=, type the proxy server’s HTTP port.

Updating the proxy server HTTP port

Note: The example in the image, 80, may differ from the port in your environment.
  1. If the proxy server requires authentication, go to Step 11A. If the proxy server does not require authentication, go to Step 12.
    1. At proxy.server.username=, type the proxy server’s username.

Updating the proxy server username

Note: The example in the image, proxyusername@company.com, may differ from the username in your environment.
  1. At proxy.server.password=, replace ENC, with CLR.

Updating the proxy server password field

  1. At proxy.server.password=, replace the alphanumeric information between CLR() with the password of proxyusername@company.com.

Updating the proxy server password

Note: The example in the image, proxypassword, may differ from the password in your environment.
  1. Press CTRL+X to exit. On prompt to save, press Y to continue.

Save

  1. Press Enter for it to save without any changes to the filename.

Save without changes to the filename

  1. Type exit and then press Enter to log out of ddpsupport.

Exit to log out

  1. Type exit and then press Enter to log out of the shell to the Main Menu.

Exit to the UI

  1. From the main menu, select Basic Configuration and then press Enter.

Basic Configuration

  1. Select Stop Application and press Enter.

Stop Application

  1. Select Yes and then press Enter.

Stopping services

  1. Once all services have stopped, press ESC to return to the Basic Configuration menu.

Services stopped

  1. Select Start Application and then press Enter.

Start Application

  1. Select Yes and then press Enter.

Starting services

  1. Once all services have started, press ESC to return to the Basic Configuration menu.

Services started

v8.2.0 to 9.6.0
Note: If you are uncomfortable with performing these steps, contact support. For more information, reference Dell Data Security International Support Phone Numbers.

To update the proxy settings:

  1. Log in to the Dell Enterprise Server Virtual administration console.

Dell Enterprise Server Virtual administration console

Note:
  • The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
    • Username: ddpuser
    • Password: ddpuser
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. From the Main Menu, select Launch Shell and then press Enter.

Launch Shell

  1. Type su ddpsupport and then press Enter.

Switch user

  1. Type the password for ddpsupport and then press Enter.

Password

Note:
  • The default credentials for Dell Data Protection Enterprise Server Virtual Edition are:
    • Username: ddpsupport
    • Password: ddpsupport
  • An administrator can change the default password within the product’s virtual appliance menu.
  1. Type sudo nano /opt/dell/server/security-server/conf/application.properties and then press Enter.

Opening application.properties

  1. Scroll down to Proxy server settings using the arrow keys.

Proxy server settings

  1. At proxy.server.enabled=false, delete false and type true.

Updating to true

  1. At proxy.server.host=, type the fully qualified domain name (FQDN) of the proxy server.

Updating the proxy server FQDN

Note: The example in the image, proxy.company.com, may differ from the FQDN in your environment.
  1. At proxy.server.port.ssl=, type the proxy server’s SSL port.

Updating the proxy server SSL port

Note: The example in the image, 443, may differ from the port in your environment.
  1. At proxy.server.port.http=, type the proxy server’s HTTP port.

Updating the proxy server HTTP port

Note: The example in the image, 80, may differ from the port in your environment.
  1. If the proxy server requires authentication, go to Step 11A. If the proxy server does not require authentication, go to Step 12.
    1. At proxy.server.username=, type the proxy server’s username.

Updating the proxy server username

Note: The example in the image, proxyusername@company.com, may differ from the username in your environment.
  1. At proxy.server.password=, replace ENC, with CLR.

Updating the proxy server password field

  1. At proxy.server.password=, replace the alphanumeric information between CLR() with the password of proxyusername@company.com.

Updating the proxy server password

Note: The example in the image, proxypassword, may differ from the password in your environment.
  1. Press CTRL+X to exit. On prompt to save, press Y to continue.

Save

  1. Press Enter for it to save without any changes to the filename.

Save without changes to the filename

  1. Type exit and then press Enter to log out of ddpsupport.

Exit to log out

  1. Type exit and then press Enter to log out of the shell to the Main Menu.

Exit to the UI

  1. From the main menu, select Basic Configuration and then press Enter.

Basic Configuration

  1. Select Stop Application and press Enter.

Stop Application

  1. Select Yes and then press Enter.

Stopping services

  1. Once all services have stopped, press ESC to return to the Basic Configuration menu.

Services stopped

  1. Select Start Application and then press Enter.

Start Application

  1. Select Yes and then press Enter.

Starting services

  1. Once all services have started, press ESC to return to the Basic Configuration menu.

Services started

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

 
 

Additional Information

   

Videos

   

Affected Products

Dell Encryption
Article Properties
Article Number: 000131892
Article Type: Solution
Last Modified: 19 Dec 2022
Version:  14
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