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A Problem Occurs When Setting Up Windows 10 RS2 on Dell All-In-One Computers

Summary: How to resolve "A problem has been detected or found" error on your new Dell All-In-One with Windows 10.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Windows10 RS2 may display a message telling the end user that it found a problem. The error states "A problem has been detected or found" after you create a User profile during the first Open Box Experience (OBE).

Affected Platforms:

  • Inspiron 20 3064
  • Inspiron 24 3464
  • Inspiron 24 5488
  • Inspiron 3052
  • Inspiron 3263
  • Inspiron 3264 AIO
  • Inspiron 3265
  • Inspiron 3452
  • Inspiron 3455
  • Vostro 3052
  • Vostro 3055
  • Vostro 5460

Cause

This is due to the username added being too short such as A, 123, and so on. The Operating System (OS) could not identify it correctly and hence it triggers a message to the end user and requires you to try again.

Resolution

Click the "Retry/Return" button at the bottom of the screen and re-input the Username and Password again to resolve the issue.

Affected Products

Inspiron 3452, Inspiron 3052, Inspiron 20 3064, Inspiron 3263, Inspiron 3264 AIO, Inspiron 3265, Inspiron 3455, Inspiron 24 3464, Inspiron 24 5488, Vostro 3052, Vostro 3055, Vostro 5460
Article Properties
Article Number: 000143552
Article Type: Solution
Last Modified: 19 Aug 2024
Version:  4
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