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Dell Wireless Monitors Setup and Troubleshooting

Summary: Learn how to set up, configure, and troubleshoot Dell wireless monitors. Explore features like Dual Screencast, hardware requirements, and solutions for common connectivity issues with Windows and Android devices. ...

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Instructions

Dell wireless monitor banner

Dell wireless monitor enables your Windows laptop, Android smartphone, or tablet with Miracast capability to display the screen image to the monitor using a Wi-Fi Direct interface. When you connect the laptop, smartphone or tablet to the Dell wireless monitor, you can access the mouse and keyboard that is connected to the monitor and control the devices.

You can either extend or duplicate your Windows desktop wirelessly to one of these monitors and connect your Android 5.0 (and above) tablet or smartphone over Wi-Fi simultaneously through Dual Cast.

NOTE: Apple iPhone, iPad, and Macbooks are not supported. Sony smartphones are not supported as a secondary device for dual cast.

Connecting to Dell wireless monitor in Windows 10

  1. Verify that your device meets the hardware requirements.
  2. Download and install the Dell Wireless Monitor software from the Dell Support website. Go to Dell S2317HWi or Dell U2417HWi drivers page.
  3. Press the Windows logo + K key on the keyboard. You can also click the Notification Icon and click Connect in the Action Center menu.
  4. Select the wireless monitor from the list. Follow the on-screen instructions that are displayed on the monitor and press the checkmark icon button that is located under the Checkmark to complete the setup process (First-time setup only).
    Dell wireless monitor listed in the wireless displays menu in Windows 10
    Figure 1: Select the wireless monitor.

    Pairing confirmation screen on the Dell wireless monitor
    Figure 2: Confirm the pairing on the monitor.
  5. Click Allow input from a keyboard or mouse connected to this display on the computer to complete the setup process.
    Confirmation screen to allow keyboard and mouse access connected to the monitor
    Figure 3: Allow input from a keyboard or mouse.

Want to connect an Android smartphone or tablet simultaneously? Learn how to connect to a Dell wireless monitor in Android.

Learn how to connect to the Dell wireless monitor in Windows 10

Duration: 00:45
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Learn how to disconnect from a Dell wireless monitor in Windows 10

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Connecting to Dell wireless monitor in Windows 8.1

  1. Verify that the device meets the hardware requirements.
  2. Download and install the Dell Wireless Monitor software from the Dell Support website. Go to Dell S2317HWi or Dell U2417HWi drivers page.
  3. Press the Windows + C key on the keyboard to open the Charms menu. You can also swipe-in from the right to open the Charms menu.
    Devices icon in the Charms menu bar of Windows 8 or 8.1
    Figure 4: Charms bar
  4. Click Devices and then select Project.
    Project option in Windows 8 or 8.1
    Figure 5: Devices menu
  5. Click Add a wireless display.
    Add a wireless display option in Windows 8 or 8.1
    Figure 6: Add a wireless display.
  6. Select the wireless monitor in the menu. Follow the on-screen instructions that are displayed on the monitor and press the checkmark icon button that is located under the Checkmark (on the monitor On-Screen Display (OSD) menu) to complete the setup process (First-time setup only).
    Pairing confirmation screen on the Dell wireless monitor
    Figure 7: Confirm the pairing on the monitor.
  7. Click Allow input from a keyboard or mouse connected to this display on the computer to complete the setup process.

Want to connect an Android smartphone or tablet simultaneously? Check the Connecting to Dell wireless monitor in Android section of this Dell Knowledge Base article.

Learn how to connect to the Dell Wireless Monitor in Windows 8.1

Duration: 00:49
When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

Learn how to disconnect from a Dell Wireless Monitor in Windows 8.1

Duration: 00:40
When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

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Connecting to Dell wireless monitor in Windows 7

Connecting to the Dell wireless monitor in Windows 7 requires you to install the Dell Wireless Monitor software. This application helps you connect, disconnect, and change the projection mode.

  1. Verify that your device meets the hardware requirements.
  2. Download and install the Dell Wireless Monitor software from the Dell Support website. Go to Dell S2317HWi or Dell U2417HWi drivers page.
  3. Open the Dell Wireless Monitor software. The application will then automatically search for available devices.
    Searching for wireless monitors in the Dell Wireless Monitor app
    Figure 8: Cast settings
  4. Click Connect once the monitor name is displayed in the list.
    Connect option available for the Dell wireless monitor detected in the Dell Wireless Monitor app
    Figure 9: Cast settings
  5. Enter the passcode as shown on the monitor screen and press Enter key on the keyboard to complete the pairing process.
    Pairing confirmation screen requesting the pin code
    Figure 10: Cast settings
NOTE: When switching from/with a Windows 7 personal computer, it may take up to 1 minute to detect the monitor. Do not restart your personal computer or turn off your monitor.

Changing the Projection Mode in Windows 7

To disconnect from the Dell wireless monitor in Windows 7. Open the Dell Wireless Monitor software and click Disconnect.

Want to connect an Android smartphone or tablet simultaneously? Check the Connecting to Dell wireless monitor in Android section of this Dell Knowledge Base article.

  • If you are prompted to update the Firmware of the monitor, click Yes.
    1. Open the Dell Wireless Monitor software.
    2. When your computer is connected to the monitor, select the required projection mode.
      Projection modes available in the Dell Wireless monitor app
      Figure 11: Cast settings

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Connecting to Dell wireless monitor in Android

  1. Verify that your Android smartphone or tablet meets the hardware requirements.
  2. Go to the app drawer and open the Dell wireless monitor app.
    NOTE: Download the Dell Wireless Monitor app from the Google Play Store.
    Dell wireless monitor app icon on an Android device
    Figure 12: Dell Wireless Monitor app
  3. Tap Cast Settings in the Dell Wireless Monitor app.
    Tap the cast settings button in the Dell wireless monitor app
    Figure 13: Cast settings
  4. Tap on the Wireless Monitor in the list.
    Follow the on-screen instructions that are displayed on the monitor and press the checkmark icon button that is located under the Checkmark (on the monitor On-Screen Display (OSD) menu) to complete the setup process (First-time setup only).
    Select the Dell wireless monitor detected by your Android device
    Figure 14: Wireless displays that are detected

    Pairing confirmation screen on the Dell wireless monitor
    Figure 15: Confirm the pairing on the monitor.
  5. Allow the Bluetooth Input connection on your device.
    NOTE: Ensure that you allow the bluetooth input connection to control your Android tablet or smartphone using the keyboard and mouse that is connected to the monitor.

Want to connect a Windows laptop simultaneously? Check the Connecting to Dell wireless monitor in Windows 10 or Connecting to Dell wireless monitor in Windows 8.1 section of this Dell Knowledge Base article.

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Dual Screencast - Connecting one Windows and one Android device

The Dual Screencast feature of the Dell wireless monitor allows you to connect one Windows laptop and one Android smartphone or tablet simultaneously. The image from the Windows laptop is displayed in full screen and the Android smartphone or tablet is displayed as an overlay (PiP - Picture in Picture) image.

You can connect only one Windows and one Android device simultaneously to the Dell wireless monitor.

NOTE: Dual Screencast function is only supported when your computer and Android device has the Dell wireless monitor software or app installed. Sony smartphones are not supported as secondary device for dual cast.
  1. Ensure that the Dell Wireless Monitor software is installed on both the devices.
    1. Download and install the Dell Wireless Monitor software from the Dell Support website. Go to Dell S2317HWi or Dell U2417HWi drivers page.
    2. For Google Android tablets or smartphones, go to the Google Play Store on your device to download the Dell Wireless Monitor app.
  2. First, connect the Windows laptop to the monitor.
    1. For laptops with Windows 10, follow the Connecting to Dell wireless monitor in Windows 10 section of this article.
    2. For laptops with Windows 8.1, follow the Connecting to Dell wireless monitor in Windows 8.1 section of this article.

Once the Android tablet or smartphone is connected, there are several functions that you can use to control the overlay image of your Android device:

  • Connect the Google Android tablet or smartphone to the monitor. For more instructions, see the Connecting to Dell wireless monitor in Android section of this article.
    1. Left-click the mouse on the top of the overlay to drag the windows.
    2. Click the X icon on the upper right corner of the projected image to disconnect the Android Device.
    3. Click the speaker icon on the upper right corner of the projected image to mute or unmute the sound.
    4. Click and drag the lower right corner of the projected image to enlarge or shrink the image.

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Dell Wireless Monitor Features and Hardware Requirements

Some of the key features of Dell Wireless Monitors include:

  • Wirelessly connect two mobile devices (Windows laptop + Android smartphone/tablet) on a single large screen.
  • Simultaneously display content from two mobile devices and edit with a single keyboard and mouse.
  • Conveniently transition your tasks wirelessly between mobile devices and a monitor screen with ease.
  • Wireless connectivity using IEEE 802.11ac, Bluetooth, and devices that support Miracast
  • Full HD resolution, 1920 x 1080
  • Full screen support for lower resolutions
  • Wireless Charging for mobile devices on select Dell wireless monitors

Before connecting to the Dell wireless monitor, verify if your laptop or smartphone meets the recommended hardware requirements.

Table 1: Hardware requirements
Hardware Requirements
  • 4th generation Intel Core (Haswell) or later i5 or i7 processor with dual band Wi-Fi (AC) module.
    • Intel-based Wi-Fi module recommended
    • Broadcom, Qualcom/Atheros supported
Software Requirements
  • Dell Wireless Monitor software
  • Updated video/graphics drivers and network drivers.
Operating System
  • Microsoft Windows 10 (latest build recommended).
  • Microsoft Windows 8.1 (latest build recommended).
  • Google Android (Android 5 or above with Miracast capability)
NOTE: Apple iPhone, iPad, and Macbooks are not supported. Sony smartphones are not supported as a secondary device for dual cast.

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Troubleshooting common issues

Table 2: Troubleshooting common issues
Issue (Symptom) Possible Solution
Laptop computer cannot connect to the monitor.
  • Try connecting to monitor again. If it subsequent tries does not work, go to the next step.
  • Restart your computer and try connecting.
  • Remove the Wireless Monitor from Devices and Printers under Control Panel.
  • Change the Band Selection of the monitor, try with 2.4Ghz or 5Ghz.
  • Reset the Monitor to Factory Defaults. See the User Guide of your monitor.
  • Install the latest Wireless Card drivers on your laptop.

For Windows 7 personal computer only:
  • Ensure that an Android device is not connected to the monitor. Windows 7 personal computer must connect first and then the Android device.
  • Perform manual pairing.
    On the Dell Wireless Monitor software, click "Where is my monitor?" to see the pairing code. NOTE: The keyboard and mouse must be connected to the monitor to enter the pairing code.
  • For Intel WiDi Setup, see the Dell knowledge-base article Intel Wireless Display.
Keyboard and Mouse that is connected to the monitor is not working on the laptop
  • Ensure to click Allow input from a keyboard or mouse connected to this display on the laptop during the first-time setup process.
  • Disconnect the keyboard and mouse from the monitor and reconnect the keyboard and mouse.
  • Power OFF the monitor, wait for 30 seconds and then power ON the monitor.
  • Restart your laptop.
  • Reset the Monitor to Factory Defaults. See the User Guide of your monitor.
  • Try a different set of keyboard and mouse to see if the issue is specific to the keyboard and mouse.
Keyboard and Mouse that is connected to the monitor is not working on the Tablet or Smartphone
  • Disconnect the keyboard and mouse from the monitor and reconnect the keyboard and mouse.
  • Power OFF the monitor, wait for 30 seconds and then power ON the monitor.
  • Restart your Android tablet or smartphone.
  • Forget the Dell wireless monitor from the Bluetooth settings menu of the tablet or smartphone.
  • Clear data of the Dell Wireless Monitor app from the App Info menu
No Audio from the monitor
  • Set the Dell wireless monitor as the default playback device.
Android tablet or smartphone cannot connect to the monitor.
  • Using the Home Screen options on the monitor, enable Dual Connection. See the How to Use and Troubleshoot guide for your monitor.
  • Disconnect the laptop (if it is connected) from the monitor. Connect the Android tablet or smartphone first.
  • Verify if both the Android tablet or smartphone and laptop are connected to the same Wi-Fi network.
  • Verify if both the Android tablet or smartphone and the monitor are using the same Band.
Video quality is not good.
  • Verify if both monitor and laptop, Android tablet or smartphone are configured to use the same Band. See the User Manual of your device to learn about how to change the wireless band.
  • Using the Home Screen options, change the Band selection to 5Ghz on the Monitor and your laptop, Android tablet or smartphone.
Audio quality is not good.
  • Verify if both monitor and laptop, Android tablet or smartphone are configured to use the same Band. See the User Manual of your device to learn about how to change the wireless band.
  • Using the Home Screen options, change the Band selection to 5Ghz on the Monitor and your laptop, Android tablet or smartphone.
Cannot see the monitor name on the computer, tablet, or smartphone.
  • Power OFF the monitor, wait for 30 seconds and then power ON the monitor.
  • Restart your laptop, Android tablet or smartphone.
  • Using the Home Screen options, change the Band selection to Auto.
Cannot connect to the monitor on a network behind a firewall (corporate network). If you have administrator rights on your Windows 10 or Windows 8.1 personal computer, you can try the following steps:
  1. Press the Windows logo key and X on the keyboard.
  2. Click Command Prompt (Admin) option in the menu.
  3. Type netsh advfirewall firewall add rule name="Wireless Display (DELL)" dir=in action=allow program=%%SystemRoot%%\System32\WUDFHost.exe enable=yes profile=any and press the Enter key.
  4. Restart the computer.

Contact your IT administrator to review the following settings and verify that the settings do not block Wi-Fi Direct, Virtual Wi-Fi port 7236 which is used for screen cast:
  1. Windows firewall settings
  2. Third-party firewall application settings (if applicable)
  3. Local group policy
  4. Anti-virus application settings
  5. VPN settings (if applicable)
  6. Network router settings

For Windows 10 and Windows 8.1 PCs, request your network administrator to add an incoming rule to Windows firewall advanced security to allow wireless display to accept connection on any protocol and on all network profiles (domain, private or public).

Disclaimer: Do not attempt to do this on your own without consulting your network administrators. Always ensure that you have your network administrators' prior approval and guidance before attempting this. Dell will not be liable in any manner whatsoever for any unauthorized, improper and/or incorrect action on your part.

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Common error messages

Table 3: Common error messages
Error Message Solution
Connection failed
Maximum of 2 connections reached. (Error 1)		 Only one Windows and one Android device can be connected to the monitor simultaneously. NOTE: To connect both devices to a monitor, the Dell Wireless Monitor software should be installed on both Windows laptop and Android table or smartphone.
Connection failed
Only one Windows device can be connected at a time. (Error 2)		 Only one Windows and one Android device can be connected to the monitor simultaneously. NOTE: To connect both devices to a monitor, the Dell Wireless Monitor software should be installed on both Windows laptop and Android table or smartphone.
Connection failed
Connecting two Windows devices or two Android devices simultaneously is not supported. (Error 3)		 Only one Windows and one Android device can be connected to the monitor simultaneously. NOTE: To connect both devices to a monitor, the Dell Wireless Monitor software should be installed on both Windows laptop and Android table or smartphone.
Connection failed
To enable dual connection of Windows and Android, install the Dell Wireless Monitor software on each device. (Error 4)		 To enable Dual Connection, the Dell Wireless Monitor software should be installed on both devices. Ensure that Dual Connection is enabled:
  • Disconnect from the monitor.
  • Click the 26I_dell-wireless-monitor-GearIcon icon in the Home screen.
  • Click Advanced.
  • Enable Dual Connection.
Connection failed
Multiple device connection failed, please try again. (Error 5)
Connection failed
To enable dual connection of Windows and Android, please allow Dual Connection under Advanced monitor settings. (Error 6)		 To enable Dual Connection, the Dell Wireless Monitor software should be installed on both devices. Ensure that Dual Connection is enabled:
  • Disconnect from the monitor.
  • Click the 26I_dell-wireless-monitor-GearIcon icon in the Home screen.
  • Click Advanced.
  • Enable Dual Connection.
Channel optimization
The Wi-Fi channel between your Windows device and Dell wireless monitor has been changed. To optimize the performance, it is advised to reconnect to the monitor.		 Reconnect your Windows computer, Android smartphone or tablet to the Dell wireless monitor.

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Additional Information

Frequently Asked Questions

Here are some frequently asked questions. Click the questions below to find more information.

|
Table 4: Hardware requirements
Hardware Requirements
  • 4th generation Intel Core (Haswell) or later i5 or i7 processor with dual band Wi-Fi (AC) module.
    • Intel-based Wi-Fi module recommended
    • Broadcom, Qualcom/Atheros supported
Software Requirements
  • Dell Wireless Monitor software
  • Updated video/graphics drivers and network drivers.
Operating System
  • Microsoft Windows 10 (latest build recommended).
  • Microsoft Windows 8.1 (latest build recommended).
  • Google Android (Android 5 or above with Miracast capability)

The maximum resolution that is supported by both Dell S2317Hwi and U2417Hwi Monitors is 1920 x 1080.

At any given time, you can connect One Microsoft Windows laptop and One Android tablet or smartphone.

Ensure that the keyboard and mouse are connected to the USB downstream port of the monitor.

NOTE: Using the On-Screen Display (OSD) menu does not allow you to access the monitor's Home Screen.

To change the name of the Dell wireless monitor, follow these steps:

  1. Ensure that the keyboard and mouse are connected to the USB downstream port of the monitor.
  2. Click the gear icon on the upper right corner.
  3. Click Rename and enter a name of your choice.
  4. Click OK to save the settings.

To check the current firmware version number of the Dell wireless monitor:

  1. Ensure that the keyboard and mouse are connected to the USB downstream port of the monitor.
  2. Click the gear icon on the upper right corner.
  3. Click About.

Apple iPhone or iPad is not compatible with Dell wireless monitors.

Apple Macbooks are not compatible with Dell wireless monitors.

Only the Dell S2317Hwi Monitor supports Qi or PMA wireless charging on the monitor base.

With the OTA (over-the-air) upgrade feature, the firmware of the Dell wireless monitor can be upgraded to the most up-to-date version.

Ensure that you have the following installed and ready:

  1. Install the Dell Wireless Monitor software on your laptop.
  2. Connect your laptop to the Internet and verify that you can go online.
  3. Connect your laptop to the Dell wireless monitor.

The Dell Wireless Monitor goes into stand-by mode if there is no device that is connected within 30 seconds. Power ON the monitor and then try connecting to it again.

Some of the settings that may be causing this issue could include:

  • Windows firewall settings
  • Third-party firewall application settings (if applicable)
  • Local group policy
  • Anti-virus application settings
  • VPN settings (if applicable)
  • Network router settings

Contact your IT administrator to review these settings and verify that the settings do not block Wi-Fi Direct, Virtual Wi-Fi port 7236 which is used for screen cast.

If you have administrator rights on your Windows 10 or Windows 8.1 personal computer, you can try the following steps:

  1. Press the Windows logo key and X on the keyboard.
  2. Click the Command Prompt (Admin) option in the menu.
  3. Type netsh advfirewall firewall add rule name="Wireless Display (DELL)" dir=in action=allow program=%%SystemRoot%%\System32\WUDFHost.exe enable=yes profile=any and press the Enter key.
  4. Restart the computer.

For Windows 10 and Windows 8.1 PCs, request your network administrator to add an incoming rule to Windows firewall advanced security to allow wireless display to accept connection on any protocol and on all network profiles (domain, private or public).

Disclaimer: Do not attempt to do this on your own without consulting your network administrators. Ensure that you have your network administrators' approval and guidance before attempting this. Dell shall not be liable in any manner whatsoever for any unauthorized, improper, and/or incorrect action on your part.

Sony smartphones are not supported as secondary device in dual cast mode. Dell wireless monitor does not support HDCP (High Definition Content Protection) connection while Sony smartphones always enabled HDCP during screen cast.

You can however connect a Sony smartphone as a single device connection. To do this, disconnect the personal computer from the monitor and connect your Sony smartphone to the monitor.

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SLN299385_en_US__29Monitors More information and support for your Dell monitor, laptop, or tablet screen can be found on our Monitor Support site.

Recommended Articles

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Affected Products

Dell S2317HWI, Dell U2417HWI
Article Properties
Article Number: 000130716
Article Type: How To
Last Modified: 23 Nov 2024
Version:  19
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