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How to contact Dell EMC Enterprise Support and open an Online Case?

Summary: Open an online case at Dell EMC Enterprise Support.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

SLN292192_en_US__1assistance
 
You need help for your PowerEdge server? Dell has worked to provide a wide range of solutions to its customers to better manage incidents and contact Dell Technical Support.

As a first step to getting support, the Knowledge Base is available to provide answers to the most frequent PowerEdge related questions. 

If you didn't find a suitable answer, there are different options available to get in touch with us. We recommend that you gather the following information before contacting us:  

1. Reach the online community for assistance

- You can access the Dell Community Forum
  The forum is there to enable discussions with other users and Dell Technical experts.

- Our official Dell Support Twitter account is also available: DellCaresPro

 

2.Contact Dell Technical Support for a specific issue

SLN292192_en_US__2icon Note: To be entitled to support, there must be an active warranty on the service tag.

 

- Via an online form  (Recommended). The article SLN306647 expains how to use the service "Service Request Online".

A Dell Technical Support engineer will handle your request in a timely manner. 

 

3. Automate my support requests for my Dell hardware

SupportAssist
Dell's SupportAssist provides automated, proactive and predictive technology that reduces troubleshooting steps and speed up your resolution time.
The following article provides information on how to install SupportAssist. You can also use our Online form  should you require assistance with SupportAssist.

TechDirect
You have a sizeable infrastructure? Using TechDirect will make managing Support Requests for your hardware easier, with an opportunity for self-replacement of parts.

 

4. Contact Dell Software Support

Support for Dell Software products (AppAssure, Kace, ...) can be reached using the following online form.

 

5. My hardware is no longer under warranty

Enter your service tag on the Dell Support homepage to see available options.

 


Or you can contact the Dell Technical Support via phone

When you are faced with an issue or a question, you can always contact Dell Technical Support by phone, but we recommend that you first follow the steps below to ensure a quick and efficient resolution.

SLN292192_en_US__2icon Note: To find the matching phone number:
  1. Go to https://www.dell.com/support/contents/category/contact-information (Dell Contact Page)
  2. Scroll down
  3. Choose the country you need
  4. Click below the flag and the country name on a provided language (e.g. English)
  5. Enter the Service Tag of your system to see the relevant phone numbers or choose "View All Phone Numbers" to see all available service phone numbers in the specific County

Recommended preparation

  1. Locate your Service Tag or Express Service Code and write it down. We will request it to identify the machine you are calling about and its warranty entitlement.

  2. Perform basic diagnostic steps on the issue you are having, like gathering the system logs or updating the machine, as we will ask you to do this when you call us. More information on how to do this can be found in the article Diagnostic tools for advanced troubleshooting on PowerEdge servers.

    SLN292192_en_US__2icon Note: Be prepared to give as many details as possible about the error.
  3. Create a log of the diagnostic, if possible.

  4. Research your issue on the Dell Community Forum as other users might have faced a similar issue or question, and already have the solution or answer.  .

  5. Finally, enter your service tag on our Contact Dell page to find the appropriate phone number.

Cause

 

Resolution

 

Affected Products

Servers, PowerEdge
Article Properties
Article Number: 000125169
Article Type: Solution
Last Modified: 20 Dec 2022
Version:  9
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