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PSQN | iDRAC9 | Power Supply Details Missing From Hardware Inventory

Summary: System Power Supply details might be missing from iDRAC interfaces after iDRAC9 firmware update.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

After updating iDRAC9 firmware, power supply details may not populate through iDRAC9 interfaces correctly. This impacts iDRAC9 UI, REDFISH, and RACADM interfaces. While the power supply will be included within the hardware inventory, the details of the installed power supply are not getting populated within the iDRAC9 database.
 
iDRAC9 UI >> System >> Overview >> Power Example:

iDRAC9-GUI-PSUOverview.png

iDRAC9 UI >> System >> Inventory >> Hardware Inventory Example:

iDRAC9-GUI-PSU-Details.png

Note: RACADM getsensorinfo will continue to correctly report presence status and input power reading.

Cause

iDRAC9 may fail to create power supply record within the Unified Database after iDRAC9 firmware update reboots the iDRAC controller.

Resolution

iDRAC9 firmware version 7.00.60.00 (December 2023) will correct the timing condition that can lead to this object not being created.
 
Workaround:
Rebooting the iDRAC (racreset) will correct this condition.
 
iDRAC9 UI >> Maintenance >> Diagnostics >> Reboot iDRAC Example:

iDRAC9-GUI-RACRESET.png

RACADM Racreset Example:
 
racadm>>racadm racreset
RAC reset operation initiated successfully. It may take a few
 minutes for the RAC to come online again.

Affected Products

iDRAC9, iDRAC9 - 6.xx Series
Article Properties
Article Number: 000214770
Article Type: Solution
Last Modified: 08 Aug 2023
Version:  2
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