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SC Storage Customer Notification: Windows Server 2012 using ODX and Storage Center 6.7 and 7.1.1 may cause MPIO path disconnects

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

This alert pertains to Storage Center OS (SCOS) 6.7, 7.0, and 7.1.1. It contains specific information related to system features and/or functionality.

 

 

Alert:

In SCOS 6.7, 7.0 and 7.1.1 an issue has been determined when the ODX driver in Windows Server 2012 requests an Extended Copy between a source and destination volume within a Storage Center system. When this occurs the Storage Center does not respond with the correct ODX failure code. Without the failure code Windows will continually retry the same request which will fail. Due to the large number of failed requests, MPIO will mark the path as down.


 

Affected versions:

SCOS versions:
6.7.5
6.7.10
6.7.11
6.7.20 
7.1.1



 

 

Resolution

Workaround:

Disable ODX in Windows Server 2012 if performing ODX operations between Dell Storage Center volumes and volumes external to the array.

 

 

Resolution:

This is resolved in SCOS versions 7.1.2 and 6.7.22 and higher

Affected Products

Entry Level & Midrange, Compellent (SC, SCv & FS Series), Dell Compellent SC4020, Dell Storage SC8000, Dell Storage SCv2000, Dell Storage SCv2020, Dell Storage SCv2080, Dell Storage SC5020, Dell Storage SC5020F, Dell Storage SC7020 , Dell Storage SC7020F, Dell Storage SC9000, Dell Storage SCv3000, Dell Storage SCv3020 ...
Article Properties
Article Number: 000137720
Article Type: Solution
Last Modified: 10 Apr 2021
Version:  3
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