Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-0NNN Series)
Summary: See the section that matches the code you received, and follow the instructions that are listed in the Next Steps column.
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Instructions
The easiest way to search the table for a code is to press and hold the Ctrl (control) key and to press the f key, this opens the find or search function. Enter the code exactly as it was shown to you.
NOTE: When you have a code that is not formatted as 2000-XXXX, see Dell Knowledge-base article Error Codes on Dell Commercial and Consumer products.
NOTE: One of the most common step when troubleshooting a computer is to update the computer Basic Input/Output System (BIOS) also called the system setup. It is suggested that the BIOS be updated to the most current version available before running diagnostics. Learn more about Dell BIOS Updates.
NOTE: Laptop batteries' basic warranty expires 12 months from the date that the computer was invoiced from Dell. Unless the laptop has an extended warranty on the battery, battery failures outside the first year of use is not covered by the computer warranty.
NOTE: The last three digits in the code are called the beep code. These beeps occur when the computer is unable to display a message. For example, error code 2000-0142 has a beep code of 142 which may be manifest by 1 beep - pause - 4 beeps - pause - 2 beeps. In this case, the beeps are trying to inform the operator that the hard drive self-test was unsuccessful.
NOTE: When you have received an error code, locate the error code in the table below, and follow the Next Steps listed. When you require further assistance, browse to our SupportAssist Pre-Boot System Performance Check page, referenced as the ePSA online tool in the table to save space.
| Error Code (PSA and ePSA) | Error Message | What does this mean? | Next Steps |
|---|---|---|---|
| PSA N/A ePSA 2000-0111 |
CPU - Exception occurred. | An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, browse to our ePSA online tool. |
|
| PSA N/A ePSA 2000-0112 |
CPU - Machine check exception detected. | An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, browse to our ePSA online tool. |
|
| PSA N/A ePSA 2000-0114(Not used with UEFI BIOS)  |
CPU - Cache integrity test discrepancy. | An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA N/A ePSA 2000-0114 |
CPU [d] (ID 0x[X]) data error at address [p]. Expected [X], but found [X]. | An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA N/A ePSA 2000-0114 |
Unable to start the application processors. | An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA N/A ePSA 2000-0114 |
CPU [d] (ID [X]) did not reach test step [d]. | An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA N/A ePSA 2000-0114 |
CPU [d] (ID [X]) recorded unknown test result [X]. | An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA N/A ePSA 2000-0115 |
CPU - Stress Thermal condition. Limit (d)C. Actual (d)C | An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA N/A ePSA 2000-0121 |
Memory - Memory errors were detected and repaired. | An error occurred during the tests that may involve the main system board or memory of the computer. However, the computer has self-repaired. |
Note: Repeat the PSA diagnostics after each step to see if the issue is resolved.
When diagnostics still show an error code, visit our ePSA online tool for solutions and parts dispatch if under warranty. |
| PSA 1000-0122 ePSA 2000-0122 |
PSA Memory - Test initialization failure. ePSA Memory - Memory errors were detected and excessive errors were detected. |
An error occurred during the tests that may involve the main system board or memory of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
Note: Repeat the PSA diagnostics after each step to see if the issue is resolved.
When diagnostics still show an error code, visit our ePSA online tool for solutions and parts dispatch if under warranty. |
| PSA 1000-0123 ePSA 2000-0123 (Not used with UEFI BIOS) |
Memory - integrity test discrepancy.[s]. | An error occurred during the tests that may involve the main system board or memory of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
Note: Repeat the PSA diagnostics after each step to see if the issue is resolved.
When diagnostics still show an error code, visit our ePSA online tool for solutions and parts dispatch if under warranty. |
| PSA N/A ePSA 2000-0123 |
Memory error detected. [s] | An error occurred during the tests that may involve the main system board or memory of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
Note: Repeat the PSA diagnostics after each step to see if the issue is resolved.
When diagnostics still show an error code, visit our ePSA online tool for solutions and parts dispatch if under warranty. |
| PSA N/A ePSA 2000-0124 |
System Log - <Timestamp>, <Log message> | This is information in the System Log to show time and messages that are related to system events. |
|
| PSA N/A ePSA 2000-0125 |
Event log. | The IPMI System event log is full for various reasons, or logging has stopped because too many ECC errors have occurred. |
|
| PSA N/A ePSA 2000-0126 |
Event log. | One or more event logs must be cleared before testing can continue. |
|
| PSA N/A ePSA 2000-0131 |
Battery - The battery is not installed. | An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA N/A ePSA 2000-0132 |
Battery - The battery is reaching the end of its usable life. | An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA N/A ePSA 2000-0133 |
Battery - The battery cannot supply sufficient power. | The error may occur due to the condition of the battery in the computer. |
|
| PSA N/A ePSA 2000-0134 |
Battery charging circuit - Battery health data indicates that the maximum number of charge cycles has exceeded the maximum limit. | An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA N/A ePSA 2000-0134 |
Battery - Charge cycles exceeded the maximum limit. | An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA N/A ePSA 2000-0135 |
Battery - Not a Dell battery. The computer cannot charge this battery. | An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA N/A ePSA 2000-0135 |
Charger - Unexpected charge condition detected. | An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA N/A ePSA 2000-0137 |
Charger - Unexpected charge condition detected. | An error occurred during the tests that may involve the main system board or battery of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA 2000-0141 ePSA 2000-0141 |
Hard Drive - No drive detected. | Your system BIOS is reporting that no Hard Disk Drive is being reported. If a Notebook, reseat the hard drive. If a Desktop, reseat both ends of the data cable and reseat the power cable to the drive. Repeat the PSA diagnostics. If a known good hard drive is available, see if the good drive can be detected in the computer or try the suspect drive in a working computer. |
|
| PSA 1000-0142 ePSA 2000-0142 |
PSA Hard Drive - Drive self-test failed. ePSA Hard Drive - Self-test unsuccessful. |
Your hard disk drive has indicated a failure. |
|
| PSA 1000-0143 ePSA 2000-0143 |
Hard Drive - SMART read command unsuccessful. | Your hard disk drive has indicated a failure. |
|
| PSA 1000-0144 ePSA 2000-0144 |
Hard Drive - No support for drive self-test. | Your hard disk drive has indicated a failure. |
|
| PSA 1000-0145 ePSA 2000-0145 |
PSA Hard Drive - Timeout waiting for Drive Self-Test to complete. ePSA Hard Drive - Self-test did not complete. |
The Hard Drive test did not complete the last test attempted. Check https://www.dell.com/Support/ for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive if it is a portable drive, reseat the data cable at both ends and the power connection of a desktop then repeat the PSA diagnostics. |
|
| PSA 1000-0146 ePSA 2000-0146 |
Hard Drive - The self-test log contains previous errors. | Your hard drive has indicated a failure. |
|
| PSA 1000-0147 ePSA 2000-0147 |
PSA Optical Drive - IDE status failed. ePSA Optical Drive - Self-test --(s) |
Your CD or DVD drive has indicated a failure. |
|
| PSA 1000-0148 ePSA 2000-0148 replaced by 2000-0152 |
PSA Optical Drive - BIST --(s) ePSA Optical Drive - Incorrect status. |
Your CD or DVD drive has indicated a failure. |
|
| PSA N/A ePSA 2000-0149 |
Optical Drive - No drive detected. | Your CD or DVD drive has indicated a failure. |
|
| PSA N/A ePSA 2000-0150 replaced 2000-0141 |
Hard Drive - No drive detected. | Your system BIOS is reporting that no Hard Disk Drive is being reported. If a Portable, reseat the hard drive, if a Desktop, reseat both ends of the data cable and reseat the power cable to the drive. Repeat the PSA diagnostics. If a known good hard drive is available, see if the good drive can be detected in the computer or try the suspect drive in a working computer. |
|
| PSA N/A ePSA 2000-0151 |
Hard Drive - Incorrect status = [x] [s] | SMART Predictive Failure indicates that the hard drive has failed SMART. Check https://www.dell.com/Support/ for a firmware update for your hard drive. Update the firmware if one is available. Reseat the drive if it is a portable drive, reseat the data cable at both ends and the power connection if a desktop, and then repeat the PSA diagnostics. |
|
| PSA N/A ePSA 2000-0152 |
Optical Drive - Incorrect status = [x] [s] | The CD or DVD Drive is showing an incorrect status in the diagnostic. Check https://www.dell.com/Support/ for a firmware update for your optical drive. Update the firmware if one is available. Reseat the drive if it is a portable optical drive, reseat the data cable at both ends and the power connection if a desktop, and then repeat the PSA diagnostics. |
|
| PSA N/A ePSA 2000-0153 |
Hard Drive - Removable Hard Drive [d] - Incorrect status = [x] [s] | Desktops, servers: Check the installation of the removable drive, cables, and connections. All computers: If the error persists, ensure that drive firmware, and BIOS are current. |
|
| PSA N/A ePSA 2000-0154 |
Tape Drive - Tape Drive [s] - S/N [d], Incorrect status = [d] [d] | Check the installation of the tape drive, cables, and connections. If the error persists, ensure that the drive firmware is current. |
|
| PSA N/A ePSA 2000-0155 |
Hard Drive - Not Installed. | This is an error for laptops that must have a hard disk. |
|
| PSA N/A ePSA: 2000-0156 |
HARD DISK DRIVE / NVMe DRIVE | [s] [s] read test unsuccessful. |
|
| PSA N/A ePSA: 2000-0161 |
HARD DISK DRIVE / NVMe DRIVE | Hard Drive - No NVMe Drive detected on the PCI tag [x]. |
|
| PSA 1000-0212 ePSA 2000-0212 (Not used with UEFI BIOS) |
System board - CMOS, Location = (x), Expected = (x), Found = (x). | An error occurred during the tests that may involve the main system board of the computer. When diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA 1000-0213 ePSA 2000-0213 (Not used with UEFI BIOS) |
System board - CMOS battery failure detected. | An error occurred during the tests involving the CMOS battery (This maintains all the settings in the BIOS when there is no power to the computer) On desktop computers this is an easily replaceable watch size battery, some laptops may have a replaceable battery too. |
|
| PSA 1000-0221 ePSA 2000-0221 (Not used with UEFI BIOS) |
PSA System board - Interval timer Channel 0 (mode 0) is not generating interrupts. ePSA Timer - Interval timer not functional. |
An error occurred during the tests that may involve the main system board of the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA 1000-0222 ePSA 2000-0222 (Not used with UEFI BIOS) |
PSA System board - Interval timer Channel 0 (mode 0) is not generating interrupts. ePSA Timer - Interval timer not functional. |
An error occurred during the tests that may involve the main system board of the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA 1000-0223 ePSA 2000-0223 (Not used with UEFI BIOS) |
System board - Timer - Interval timer initial clock output level incorrect. | An error occurred during the tests that may involve the main system board of the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA 1000-0224 ePSA 2000-0224 (Not used with UEFI BIOS) |
System board - Interval timer had the wrong time period in mode. | An error occurred during the tests that may involve the main system board of the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA 1000-0231 ePSA 2000-0231 (Not used with UEFI BIOS) |
System board - Failure in Interval timer in mode. | An error occurred during the tests that may involve the main system board of the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA 2000-0232 ePSA 2000-0232 (Not used with UEFI BIOS) |
System board - the RTC did not generate periodic ticks. | An error occurred during the tests that may involve the main system board of the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA 2000-0233 ePSA 2000-0233 (Not used with UEFI BIOS) |
PSA System board - RTC 'seconds' count is not updating. ePSA RTC - 'seconds' count is not updating. |
An error occurred during the tests that involve the Real Time Clock (RTC) of the main system board in the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA 1000-0234 ePSA 2000-0234 (Not used with UEFI BIOS) |
PSA System board - timeout waiting for RTC update flag to set. ePSA System board - HPET [D], incorrect time period. Expected = [d], Found = [d]. |
An error occurred during the tests that may involve the main system board of the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA 1000-0235 ePSA N/A |
System board - PM timer 1 had the wrong time period. | An error occurred during the tests that may involve the main system board of the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA 1000-0241 ePSA 2000-0241 (Not used with UEFI BIOS) |
BIOS - A20 gate not enabled. | An error occurred during the tests that may involve the main system board of the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA 1000-0242 ePSA 2000-0242 (Not used with UEFI BIOS) |
PSA System board - no interrupt detected for IRQ. ePSA- System board - Interrupt controller - IRQ = [d] [s] not detected. |
An error occurred during the tests that may involve the main system board of the computer. When a memory error is detected, try the memory modules individually. When no 2000-0123 memory error occurs, and when diagnostics fail again after the BIOS is at the most current version, go to our ePSA online tool. |
|
| PSA N/A ePSA 2000-0243 |
System board - USB device, I/O board, Daughter Card | An error occurred during the tests that may involve the USB controller or ports of the main system board of the computer. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known-good USB device. |
|
| PSA N/A ePSA 2000-0244 |
System board - USB device failed with return code 0x[x] | An error occurred during the tests that may involve the USB controller or ports of the main system board of the computer. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known-good USB device. |
|
| PSA N/A ePSA 2000-0245 |
System board - USB device timeout waiting for the device to respond | An error occurred during the tests that may involve the USB controller or ports of the main system board of the computer. Disconnect any USB devices and run the diagnostic again. Test USB devices in a different port. Try a known-good USB device. |
|
| PSA N/A ePSA 2000-0251 |
Event log - the log contains failing records. | This relates to BIOS events in SERVERS ONLY. |
|
| PSA N/A ePSA 2000-0261 |
System board - Data errors. | Multiple memory DIMMs failed, presumed caused by motherboard issues. |
|
| PSA N/A ePSA 2000-0313 |
Touchpad - pointing stick/touchpad not detected | The mouse, touchpad, or track stick is not being detected by the diagnostic tools. Power the computer off, reseat any cable connection and check the BIOS to ensure that the touchpad or mouse has not been disabled. |
|
| PSA N/A ePSA 2000-0314 |
Thermal - the (s) reading (dc) exceeds the thermal limit. | The system board, heat sink, fan, or proc are failing the diagnostic tools. |
|
| PSA N/A ePSA 2000-0315 |
Sensor - the (s) reading (dc) is lower than expected. | The system board or sensor is failing the diagnostic tools. |
|
| PSA 1000-0321 ePSA 2000-0321 |
PSA LCD EDID - unable to access EDID EEPROM ePSA Unable to detect LCD |
LCD Extended Display Identification Data (EDID) - unable to access the EDID Electrically Erasable Programmable Read-Only Memory (EEPROM) in the LCD display is indicating a data failure. If there is a video on the LCD, then the Display does not need replacement. |
|
| PSA 1000-0322 ePSA 2000-0322 |
PSA LCD Panel - Error accessing the LCD inverter ePSA LCD panel - unable to modify the brightness |
LCD panel - unable to modify brightness. Try to adjust the brightness in Windows using the hotkeys. Boot to the BIOS and see if brightness can be adjusted at that point outside of Windows. |
|
| PSA N/A ePSA 2000-0323 |
LCD panel - Unable to detect inverter lamp status. | Check the LCD connector and cables. |
|
| PSA N/A ePSA 2000-0324 |
LCD panel - user reported LCD BIST colors were not displayed. | You may get this error if you answered No to the LCD BIST test instead of Yes. If you could clearly see a red, blue, green. and white screen with text without distortion, lines or color problems, rerun the diagnostic and if the screens appear normal, click Yes. |
|
| PSA N/A ePSA 2000-0325 |
LCD panel - user provided no input for LCD BIST | You may get this error if you gave no answer to the LCD BIST test. If you could clearly see a red, blue, green. and white screen with text without distortion, lines or color problems, rerun the diagnostic and if the screens appear normal, click Yes. |
|
| PSA 1000-0326 ePSA 2000-0326 |
LCD panel - unable to turn the lamp on or off | The backlight lamp was not able to be turned on or off during the diagnostic testing. |
|
| PSA N/A ePSA 2000-0327 |
LCD panel - unable to use BIOS interface | The Liquid Crystal Display (LCD) panel does not display the BIOS screen correctly and the BIOS screen is not visible on the LCD. |
|
| PSA N/A ePSA 2000-0328 |
LCD panel - unable to detect variance in ambient light sensor | The Ambient light sensor that automatically dims the LCD in low light did not respond during the diagnostics. |
|
| PSA N/A ePSA 2000-0331 |
Video controller - no video controller detected | The computer is not detecting the graphics adapter. Desktop computers, if a PCI-E graphics adapter is installed in the computer, reseat the card and any internal power connections to the card. Then reconnect the video cable and repeat the PSA diagnostic. |
|
| PSA N/A ePSA 2000-0332 |
Video memory - Video memory integrity test discrepancy | PSA diagnostics detected a video memory failure. Reset the system memory and update the BIOS to the most current version. |
|
| PSA 1000-0333 ePSA 2000-0333 |
PSA Video - Graphics test timed out waiting for keyboard response. ePSA Video - User provided no input for graphics test |
PSA diagnostics did not record the computer user pressing Y or N after the video test. Ensure that you accurately answer questions that are prompted during the diagnostic. |
|
| PSA 1000-0334 ePSA 2000-0334 |
Video - user reported the patterns were not displayed correctly. | You may get this error if you answered No to the color test instead of Yes. If you could clearly see both the vertical and horizontal color bars without distortion, lines, or color problems, rerun the diagnostic and if the bar appears normal, click Yes. |
|
| PSA N/A ePSA 2000-0411 |
Cables - [s] not detected. | Normally, the cable that is involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage. |
|
| PSA N/A ePSA 2000-0412 |
Cables - [s] not detected. Auxiliary cable not detected. | Normally, the cable that is involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage. |
|
| PSA N/A ePSA 2000-0413 (Not used with UEFI BIOS) |
Cables - [LCD Name] not detected. | Normally, the cable that is involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage. |
|
| PSA N/A ePSA 2000-0413 |
LCD Cable - LCD cable is not installed. | The LCD cable was not detected. Reseat the cable connection and inspect the cable and connections for damage. |
|
| PSA N/A ePSA 2000-0414 |
Cables - [s] not detected. Inverter cable not detected. | Normally, the cable that is involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage. |
|
| PSA N/A ePSA 2000-0415 |
Cables - Check the following cables, jumper, connection, or sensors: [s] | Normally, the cable that is involved in the error (LCD LVDS CABLE for example) is indicated in the error message. Reseat the cable connection and inspect the cable and connections for damage. |
|
| PSA N/A ePSA 2000-0511 |
Fan - the (s) fan failed to respond correctly | The cooling fan is not responding to the diagnostics tool. Check that nothing is obstructing the fan. |
|
| PSA N/A ePSA 2000-0512 |
Fan - the (s) fan is running faster than expected. | This could be an issue with the system board, temperature sensor, or cooling fan. Check that everything is firmly seated. |
|
| PSA N/A ePSA 2000-0620 |
Network - Network [d] - {Vendor supplied error} | The Network (Ethernet) device may be faulty. This may be on the motherboard, or an adapter, or a daughter card, depending on the computer. Errors include "Register test failed" or "Packet loopback test failed," or perhaps others, too. |
|
| PSA N/A ePSA 2000-0621 |
Network - Network [d] - Driver version [x] outdated. Version [x] or newer required for "[s]" | The Network (Ethernet) device Firmware may be out of date. |
|
| PSA N/A ePSA 2000-0711 |
Thermal - Thermal trip detected. | The computer detected repeated thermal trips due to excessive heat. |
|
| PSA N/A ePSA 2000-0712 |
Fan - The fan failed to respond correctly. | BIOS detected repeated issues when setting the fan speed. |
|
| PSA N/A ePSA 2000-0713 |
Sensor - Error accessing thermal sensor. | BIOS error when reading the computer’s thermal sensor. |
|
| PSA N/A ePSA 2000-0714 |
Heat Sink - Heat sink clip not installed. | BIOS detected that the heat sink clip was not installed. |
|
| PSA N/A ePSA 2000-0715 |
Memory - Memory error detected. | BIOS detected an issue configuring the DIMM. |
|
| PSA N/A ePSA 2000-0716 |
Cables - Check the following cable, [s]. | BIOS detected a cable that was not installed. |
|
| PSA N/A ePSA 2000-0721 |
Battery - battery issue detected. | BIOS detected a battery that is not functioning properly. |
|
| PSA N/A ePSA 2000-0722 |
Memory - Previous uncorrectable memory error. | BIOS detected an uncorrectable memory issue on a prior boot. |
|
| PSA N/A ePSA 2000-0723 |
Hard Drive - Drive error detected. | BIOS detected a hard drive issue. |
|
| PSA N/A ePSA 2000-0901 |
Fingerprint failed to respond correctly. | The fingerprint reader did not respond. |
NOTE: Repeat the PSA diagnostics after each step to see if the issue is resolved.
|
| PSA N/A ePSA 2000-0941 |
Smart Card Reader failed to respond correctly. | The Smart Card reader did not respond. |
NOTE: Repeat the PSA diagnostics after each step to see if the issue is resolved.
|
Additional Information
Recommended Articles
Here are some recommended articles related to this topic that might be of interest to you.
- Error Codes on Dell Commercial and Consumer products
- Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-8NNN Series)
- Reference Table of ePSA, PSA Error Codes, and Troubleshooting Steps (2000-4NNN Series)
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Article Number: 000181167
Article Type: How To
Last Modified: 04 Nov 2024
Version: 16
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