CloudIQ Health Score in MyService360

Figure 1: Example of CloudIQ Health Score column in an Install Base view.

CloudIQ leverages a suite of advanced analytics to determine the proactive Health Score for a system. Users can quickly identify the systems at highest risk in their environment. This is a number ranging from 100 to 0, with 100 being a perfect Health Score, and assesses up to five categories; Components, Configuration, Capacity, Performance, and Data Protection. The details of the issues in each category that make up the Health Score can only be found in the CloudIQ dashboard. Learn more in the CloudIQ white paper.

From your MyService360 view, you can click the Good, Fair, or Poor status message to launch your CloudIQ dashboard in a separate browser tab. You are shown the Health tab for the specific Dell system in your CloudIQ view where you can find more details.

MyService360 may also display the following messages when a Health Score is unavailable: 
 

Figure 2: Messages displayed in MyService360 when CloudIQ Health Score is not available.
 

Resources for CloudIQ

You can find detailed technical information to help you onboard the following products to the CloudIQ portal.

• Connectrix B-Series switches running FOS version 8.2.1a or later; and Connectrix MDS Series switches running NX-OS 8.2(2) or later, except for NX-OS v8.3(1) CloudIQ: General procedures to onboard Connectrix switches to CloudIQ.

• Converged systems running VxBlock Central version 2.5 or later CloudIQ General procedures to onboard Converged Systems to CloudIQ.

• Dell Unity storage systems Dell Unity: General procedures to onboard Unity arrays to CloudIQ.

• Isilon systems running OneFS versions 8.2.x PowerScale CloudIQ: General Procedures to Onboard PowerScale to CloudIQ.

• PowerEdge systems that are monitored by OpenManage Enterprise version 3.7 or later CloudIQ: General Procedures to Onboard PowerEdge Systems to CloudIQ.

• PowerFlex systems running version 3.6.x or later, and PowerFlex Manager version 3.7 or later CloudIQ: General Procedures to Onboard PowerFlex Systems to CloudIQ.

• PowerMax and VMAX Enterprise systems that are managed by using Unisphere version 9.0.1.6 or later CloudIQ: VMAX, VMAX3, VMAX All Flash, and PowerMax Onboarding Overview/PowerMax with Cybersecurity Onboarding

• PowerProtect DD series systems running DDOS version 7.4.0.5 or later CloudIQ: General procedures to onboard PowerProtect Data Domain into CloudIQ. 

• PowerProtect Data Manager systems running PowerProtect Data Manager version 19.1 or later CloudIQ: General procedures to onboard PowerProtect Data Manager into CloudIQ. 

• PowerScale systems running OneFS version 9.0.0.0 or later PowerScale CloudIQ: General Procedures to Onboard PowerScale to CloudIQ.

• PowerStore systems running PowerStoreOS version 1.0.0.0.5.109 or later CloudIQ: PowerStore Onboarding Overview, Cybersecurity Onboarding

• PowerSwitch systems running OS10 version 10.5.3 or later CloudIQ: General Procedures to Onboard PowerSwitch Systems to CloudIQ.

• PowerVault ME4 Series systems running firmware version GT280R004-01 or later CloudIQ: General procedures to onboard PowerVault ME Series arrays to CloudIQ. 

• PowerVault ME5 Series systems CloudIQ: General procedures to onboard PowerVault ME Series arrays to CloudIQ. 

• SC Series storage systems running version 7.3 or later General procedures to onboard SC Series arrays to CloudIQ.

• VxRail systems running VxRail version 4.5.215 or later, 4.7.001 or later, or 7.0.000 or later CloudIQ: General procedures to onboard VxRail into CloudIQ. 

• XtremIO systems running version 6.2.1 or later General procedures to onboard XtremIO arrays to CloudIQ. 

In addition,

• In CloudIQ, Performance anomaly content only displays for Dell PowerMax, PowerStore, PowerVault ME Series, SC Series, Unity, VMAX, and XtremIO systems. Capacity anomaly content only displays for Dell PowerMax, PowerVault ME Series, Unity, and VMAX systems.

• CloudIQ displays Connectrix switches, and APEX Data Storage Services, Converged, Dell Isilon, PowerFlex, PowerMax, PowerProtect DD series, PowerProtect Data Manager, PowerScale, PowerStore, Unity, VMAX, VxRail, and XtremIO systems based on the SiteID as defined in the Install Base. PowerVault ME Series, PowerSwitch, and SC Series systems are not available in the Install Base.

  • When PowerVault ME Series and PowerSwitch systems are added, CloudIQ creates a default site for the system using its Service Tag, with a prefix of Site-. Subsequent users from the same company who add that same PowerVault ME Series systems are added as users with site visibility to that site.

  • When a user adds an SC Series system, CloudIQ creates a default site for the system using its serial number, with a prefix of Site-. Subsequent users from the same company, who add that same SC Series system, are added as users with site visibility to that site.

Other resources:

• CloudIQ Overview Video: A demo of CloudIQ dashboard capabilities

• CloudIQ White Paper: A detailed guide to using CloudIQ to proactively monitor and troubleshoot Dell systems.