Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
Sign In Create an Account Premier Sign In Dell Financial Services Partner Program Sign In
Contact Us

Your Dell.com Carts

PowerEdge: iDRAC Connectivity Troubleshooting

Summary: This article provides a video and troubleshooting options for iDRAC connectivity issues.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Instructions

This training video covers the basics of troubleshooting iDRAC connectivity issues.

How to Troubleshoot Connectivity Issues with the iDRAC.

Duration: 00:11:25 (hh:mm:ss)
When available, closed caption (subtitles) language settings can be chosen using the CC icon on this video player.

Troubleshooting Step 1 - iDRAC Initialization

Questions to Ask:
    • Can you ping the iDRAC?
    • Do other remote protocols respond like SSH?
    • Are the fans spinning at 100% or do you get an error on POST about initialization?   
    • If questions lead to iDRAC Initialization errors, drain flea 5 minutes then replace the motherboard if the issue persists.


Troubleshooting Step 2 - iDRAC Configuration

Option 1: racadm getniccfg using SSH or local racadm

  • This is the best method since you can get a Link Detected status conveniently.
  • Check that the NIC is enabled and that the IP, Subnet, and Gateway make sense.

    Expample NIC details

  • Check Nic Selection, Link Detected, and Active NIC.

    NIC Connection details

  • Also consider running Racadm get iDRAC.NIC.vlanenable, to see if a VLAN may have accidentally been assigned.


Option 2: F2 BIOS

  • Browse to iDRAC Settings > System Summary.
  • Check Current iDRAC Network Settings for NIC Selection, IPv4 Enabled, and Current IPv4 Address/Gateway.

 Current IDRAC Network settings   

  • Select Finish at the bottom, then browse to Network Settings.
  • Check Enable NIC and Active NIC Interface.

Example to enable NIC and active NIC    

    • Scroll to the bottom and check the VLAN Settings.

VLAN example


Option 3: SupportAssist Collection/TSR

  • Open the Viewer Report for the TSR.
  • Open the Raw output.
  • CTRL+F for IPv4
  • Check the Static or Non-Static depending on if DHCP was used for Address, Gateway, Netmask, and DNS.

    IP setting details    

  • CTRL+F for NIC.1 and check for ActiveNIC and Enable, as well as scroll down a little to check VLAN.

Active NIC details


If the configuration looks good or the Active Nic does not match the Nic Selection, reboot the iDRAC using one of the follows two methods:

  • Racadm Racreset
  • Hold i button for 15 s.


Troubleshooting Step 3 - Network Troubleshooting

Key steps to narrow down the issue:

  • Can the iDRAC ping the Gateway - racadm ping GATEWAY.
  • Does the iDRAC work from a second system?
  • Are the link lights active on the iDRAC port?
  • What happens if you change the iDRAC port (Dedicated vs LOM)?
  • Does iDRAC Direct or plugging in directly with a laptop work?

We know the iDRAC has been initialized, it is configured correctly, and the link light works. Troubleshooting Step 4 - One-Offs and Nuke and Pave Current one-offs to check for:

  • Check that the Webserver is Enabled - racadm get idrac.webserver

Check if webserver is enabled

  • If Enable=Disabled, run racadm set iDRAC.webserver.enable Enabled

If the iDRAC has initialized, the Configuration is good, the iDRAC can ping the gateway, the link lights are good but the web interface still does not work, Reset iDRAC to Factory defaults with a following method:
 

CAUTION: These are last resort troubleshooting methods as this is a configuration destructive method.

 

racadm racresetcfg


NOTE: On 13G this resets everything to factory, and on 14G it resets everything but User and Network Information. If you must reset the Network information and the root user to root/calvin, do racadm racresetcfg -rc
 
  • F10 Retire and Repurpose Wizard.
  • F2 iDRAC Settings Reset to Defaults.
  • LC Wipe method.

CAUTION: Ensure that there is a downloaded backup of the DRAC license as LC Wipe removes the license.

Run the following command from a windows host that can reach iDRAC through the network.
Ensure to fill out the username, password, and iDRAC IP sections but do not change anything else in this command. 
> winrm i LCWipe http://schemas.dmtf.org/wbem/wscim/1/cim-schema/2/root/dcim/DCIM_LCService?SystemCreationClassName=DCIM_ComputerSystem+CreationClassName=DCIM_LCService+SystemName=DCIM:ComputerSystem+Name=DCIM:LCService -u:[idrac username] -p:[password] -r:https://[idrac ip]/wsman -SkipCNcheck -SkipCAcheck -encoding:utf-8 -a:basic

Affected Products

iDRAC9, iDRAC9 - 3.0x Series, iDRAC9 - 3.1x Series, iDRAC9 - 3.2x Series, iDRAC9 - 3.3x Series, iDRAC9 - 3.4x Series, iDRAC9 - 4.xx Series, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R440 , PowerEdge R450, PowerEdge R540, PowerEdge R550, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640 ...
Article Properties
Article Number: 000185547
Article Type: How To
Last Modified: 31 Jan 2025
Version:  10
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.