Summary:This article provides a video and troubleshooting options for iDRAC connectivity issues.
Please select a product to check article relevancy
This article applies to This article does not apply toThis article is not tied to any specific product.Not all product versions are identified in this article.
This training video covers the basics of troubleshooting iDRAC connectivity issues.
How to Troubleshoot Connectivity Issues with the iDRAC.
Duration: 00:11:25 (hh:mm:ss)
When available, closed caption (subtitles) language settings can be chosen using the CC icon on this video player.
Troubleshooting Step 1 - iDRAC Initialization
Questions to Ask:
• Can you ping the iDRAC?
• Do other remote protocols respond like SSH?
• Are the fans spinning at 100% or do you get an error on POST about initialization?
• If questions lead to iDRAC Initialization errors, drain flea 5 minutes then replace the motherboard if the issue persists.
Troubleshooting Step 2 - iDRAC Configuration
Option 1: racadm getniccfg using SSH or local racadm
This is the best method since you can get a Link Detected status conveniently.
Check that the NIC is enabled and that the IP, Subnet, and Gateway make sense.
Check Nic Selection, Link Detected, and Active NIC.
Also consider running Racadm get iDRAC.NIC.vlanenable, to see if a VLAN may have accidentally been assigned.
Option 2: F2 BIOS
Browse to iDRAC Settings > System Summary.
Check Current iDRAC Network Settings for NIC Selection, IPv4 Enabled, and Current IPv4 Address/Gateway.
Select Finish at the bottom, then browse to Network Settings.
Check Enable NIC and Active NIC Interface.
• Scroll to the bottom and check the VLAN Settings.
Option 3: SupportAssist Collection/TSR
Open the Viewer Report for the TSR.
Open the Raw output.
CTRL+F for IPv4
Check the Static or Non-Static depending on if DHCP was used for Address, Gateway, Netmask, and DNS.
CTRL+F for NIC.1 and check for ActiveNIC and Enable, as well as scroll down a little to check VLAN.
If the configuration looks good or the Active Nic does not match the Nic Selection, reboot the iDRAC using one of the follows two methods:
Racadm Racreset
Hold i button for 15 s.
Troubleshooting Step 3 - Network Troubleshooting
Key steps to narrow down the issue:
Can the iDRAC ping the Gateway - racadm ping GATEWAY.
Does the iDRAC work from a second system?
Are the link lights active on the iDRAC port?
What happens if you change the iDRAC port (Dedicated vs LOM)?
Does iDRAC Direct or plugging in directly with a laptop work?
We know the iDRAC has been initialized, it is configured correctly, and the link light works. Troubleshooting Step 4 - One-Offs and Nuke and Pave Current one-offs to check for:
Check that the Webserver is Enabled - racadm get idrac.webserver
If Enable=Disabled, run racadm set iDRAC.webserver.enable Enabled
If the iDRAC has initialized, the Configuration is good, the iDRAC can ping the gateway, the link lights are good but the web interface still does not work, Reset iDRAC to Factory defaults with a following method:
CAUTION: These are last resort troubleshooting methods as this is a configuration destructive method.
racadm racresetcfg
NOTE: On 13G this resets everything to factory, and on 14G it resets everything but User and Network Information. If you must reset the Network information and the root user to root/calvin, do racadm racresetcfg -rc
F10 Retire and Repurpose Wizard.
F2 iDRAC Settings Reset to Defaults.
LC Wipe method.
CAUTION: Ensure that there is a downloaded backup of the DRAC license as LC Wipe removes the license.
Run the following command from a windows host that can reach iDRAC through the network.
Ensure to fill out the username, password, and iDRAC IP sections but do not change anything else in this command.