Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
Sign In Create an Account Dell Financial Services Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

Some article numbers may have changed. If this isn't what you're looking for, try searching all articles. Search articles

BitLocker recovery prompt after force shutdown

Summary: Resolve the BitLocker recovery prompt issue after force shutdown on certain Dell Latitude and Precision systems.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

If Windows is forced to shutdown (hold down the power button until the system is powered off), the system will prompt for the BitLocker key on the next boot. This symptom can be found on the platforms below:
  • Latitude 7370
  • Latitude E7270 / E7470
  • Latitude E5270 / E5470 / E5570
  • Precision Mobile 7510 / 7710

Cause

None

Resolution

The new TPM (Trusted Protocol Module) firmware v1.3.2.8 is now promoted on the Dell Support Website to resolve this issue.  Please download to update your system.

Affected Products

Latitude 7370, Latitude E5270, Latitude E5470, Latitude E5570, Latitude E7270, Latitude E7470, Precision 7510, Precision 7710
Article Properties
Article Number: 000140883
Article Type: Solution
Last Modified: 08 Oct 2024
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.