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Unlocking BIOS Hard Drive Passwords for NVMe Drives is Not Supported on Dell Computers

Summary: Why unlocking BIOS hard drive passwords for NVMe drives is not supported on Dell computers and explore alternative methods to reset or clear your NVMe drive password.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

You may be prompted to contact Dell with a challenge code for resetting your NVMe drive BIOS password.

Cause

The NVMe drive has a BIOS password set, and the wrong password is entered.

For more information about Hard Drive Passwords, see these Dell Knowledge Base articles.

Resolution

Dell does not support unlocking or resetting the NVMe BIOS passwords on Dell computers.

If you set a BIOS Administrator password before setting the NVMe drive password, you can try to enter the Administrator password, and it should clear the NVMe drive password.

If you did not, you can try to enter the PSID number that is physically on the drive in the password box.

Note: To clear the password, hold down the Ctrl + Enter keys simultaneously after entering the PSID.
Warning: Entering the PSID number erases the NVMe drive completely, removing all data, and resetting the password.

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Affected Products

Alienware, Inspiron, OptiPlex, Vostro, XPS, G Series, G Series, Alienware, Dell Pro Plus, Dell Pro Premium, Inspiron, Latitude, Vostro, XPS, Fixed Workstations, Mobile Workstations, Dell Tower Plus EBT2250
Article Properties
Article Number: 000126556
Article Type: Solution
Last Modified: 22 Jan 2025
Version:  11
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