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How to Back Up and Restore the Advanced Threat Prevention Certificate for Dell Data Security Servers

Summary: The Advanced Threat Prevention certificate may be backed up from the Dell Data Security or Dell Data Protection server by following these instructions.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

This article provides the steps for backing up and restoring the certificate for Advanced Threat Prevention in the Dell Data Security (formerly Dell Data Protection) server. This certificate contains the registration information for the currently registered Advanced Threat Prevention SaaS-based environment that the Dell Security Management Server is registered against. If for some reason the database is lost, or the connection to the Advanced Threat Prevention environment is damaged in some way, this certificate would allow one to configure another Dell Security Management Server (or Dell Security Management Server Virtual) against that existing Advanced Threat Prevention SaaS environment.


Affected Products:

  • Dell Security Management Server
  • Dell Data Protection | Enterprise Edition Server
  • Dell Security Management Server Virtual
  • Dell Data Protection | Virtual Edition Server

Affected Versions:

  • v9.2 and Later

Cause

Not applicable

Resolution

An administrator may Back Up and Restore an Advanced Threat Prevention certificate to a Dell Data Security server. Click the appropriate task for more information.

Back Up

  1. Sign in to the Dell Data Security administration console.

Dell Data Security administration console

  1. From the left menu pane, click Management and then Services Management.

Services Management

  1. From the Advanced Threats tab, click Back Up Certificate.

Back Up Certificate

  1. Click Download Existing Certificate.

Download Existing Certificate

  1. Save the provisionData.pfx file.

Save provisionData.pfx

  1. Click OK.

OK

Restore

  1. Sign in to the Dell Data Security administration console.

Dell Data Security administration console

  1. From the left menu pane, click Management and then Services Management.

Services Management

  1. From the Advanced Threats tab, click Recover Advanced Threat Prevention Service.

Recover Advanced Threat Prevention Service

  1. Click Browse.

Browse

  1. Go to the provisionData.pfx certificate file previously backed up (Step 5 of Backup) and then click Open.

provisionData.pfx

  1. Click Upload.

Upload

  1. Click Next.

Service Recovery

  1. Select a region and then click Next.

Region selection

  1. From the service recovery menu:
    1. Populate a Company Name.
    2. Populate a Contact Name.
    3. Populate a Contact Email Address.
    4. Populate a Country.
    5. Click Next.

Service Recovery contact information

Note: The example company and contact information will differ in your environment.
  1. Click OK.

Recovery Complete


To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

 

Videos

 

Affected Products

Dell Encryption
Article Properties
Article Number: 000125205
Article Type: Solution
Last Modified: 19 Oct 2023
Version:  10
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