Intermittent or Distorted Audio When Sharing Multimedia Content in a Conference Call
This article provides information about multimedia audio content that is shared during a conference call may become distorted or intermittent for other participants when using Desktops and Laptops with Intel 12th and 13th Generation Processors.
Summary:
This article provides information about multimedia audio content that is shared during a conference call may become distorted or intermittent for other participants when using Desktops
and Laptops with Intel 12th and 13th Generation Processors.
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Users may experience the audio from the multimedia content (streaming online or stored locally) become distorted or intermittent. This occurs when using conference applications, such as Teams and Zoom.
Affected Models:
Inspiron
Inspiron 13 5320
Inspiron 13 5330
Inspiron 14 5420
Inspiron 14 5430
Inspiron 14 7420 2-in-1
Inspiron 14 7430 2-in-1
Inspiron 14 Plus 7420
Inspiron 14 Plus 7430
Inspiron 14R 5421
Inspiron 15 3520
Inspiron 15 3530
Inspiron 16 5620
Inspiron 16 5630
Inspiron 16 7620 2-in-1
Inspiron 16 7630 2-in-1
Inspiron 16 Plus 7620
Inspiron 16 Plus 7630
Inspiron 24 5410 All-in-One
Inspiron 27 7710 All-in-One
Inspiron 27 7720 All-in-One
Latitude
Latitude 3140
Latitude 3330
Latitude 3340
Latitude 3430
Latitude 3440
Latitude 3530
Latitude 3540
Latitude 5330
Latitude 5340
Latitude 5430
Latitude 5431
Latitude 5440
Latitude 5530
Latitude 5531
Latitude 5540
Latitude 7230 Rugged Extreme Tablet
Latitude 7330
Latitude 7340
Latitude 7430
Latitude 7440
Latitude 7530
Latitude 7640
Latitude 9330
Latitude 9430
Latitude 9440 2-in-1
OptiPlex
OptiPlex 3000 Micro
OptiPlex 5000 Micro
OptiPlex 5400 All-In-One
OptiPlex 7000 Micro
OptiPlex 7010 Tower
OptiPlex 7400 All-In-One
OptiPlex All-in-One 7410
OptiPlex Micro 7010
OptiPlex Small Form Factor 7010
Precision
Precision 3260 Compact
Precision 3460 Small Form Factor
Precision 3470
Precision 3570
Precision 3571
Precision 3580
Precision 3581
Precision 3660 Tower
Precision 3660 XE Tower
Precision 5470
Precision 5480
Precision 5570
Precision 5680
Precision 5770
Precision 7670
Precision 7680
Precision 7770
Precision 7780
Vostro
Vostro 14 3430
Vostro 15 3530
Vostro 16 5630
Vostro 3420
Vostro 3520
Vostro 5320
Vostro 5620
Vostro 7620
XPS
XPS 13 9315
XPS 13 9315 2-in-1
XPS 13 Plus 9320
XPS 15 9520
XPS 15 9530
XPS 17 9720
XPS 17 9730
Cause
The Remove Others’ Background Noise feature in Dell Optimizer or MyDell and the Remove Noise setting in Waves MaxxAudio Pro applications, attempt to remove non-human voices from conference call listening participants. The audio from the multimedia content may be treated as non-human voices and is removed by these features.
Resolution
Check for one of the following applications, Dell Optimizer, MyDell, or Waves MaxxAudio Pro, installed on your computer. If Dell Optimizer or MyDell application is installed, check if the Remove Others’ Background Noise setting is enabled or if Waves MaxxAudio Pro application is installed, check if Remove Noise setting is enabled.
To resolve using the Dell Optimizer application, disable Remove Others’ Background Noise function.
Open the Dell Optimizer Application.
Select Audio in the Elevate Your Dell Experience section (Figure 1.). Figure 1. Selecting Audio in the Elevate Your Dell Experience section
Set the Remove Others' Background Noise function to OFF (Figure 2). Figure 2. Setting the Remove Others' Background Noise function to OFF
To resolve using the MyDell application, disable Remove Others’ Background Noise function.
Open the MyDell Application. Select Audio on the Welcome Page (Figure 3). Figure 3. Selecting Audio
Set the Remove Others’ Background Noise function to OFF (Figure 5). Figure 5. Remove Others’ Background Noise function
To resolve with the Waves MaxxAudio Pro application, disable Remove Noise function.
Open the Waves MaxxAudio Pro Application.
Select the Voice tab.
Under Speaker setting, set the Remove Noise function to OFF (Figure 6). Figure 6. Setting the Remove Noise function to OFF
Note: If the Waves Maxx Audio settings are grayed out, go to Windows Control Panel > System Sound and turn on Enhance Audio for microphone or speaker that is actively being used.
Additional Information
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