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Fingerprint Reader Installation Guide

Summary: This page show information about how to install the drivers and software on your computer for the fingerprint reader.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

NOTE: As of February 2018, Dell Data Protection | Security Tools has reached EOS and this article is no longer updated by Dell. For more information, reference Product Life Cycle (End of Support and End of Life) Policy for Dell Data Security.

Affected Products:

  • Dell Data Protection | Security Tools

Affected Platforms:

  • Windows 7

For the Fingerprint Reader to function you must install the drivers and software on your computer. The software used for the fingerprint reader is Dell Data Protection | Security Tools and can be found on the Drivers & Downloads site page, from there, add your service tag or allow the site to identify your computer to ensure the correct driver and software are identified for your computer and go to the Drivers section from the menu shown.

Cause

Not Applicable

Resolution

Dell Data Protection | Security Tools

The Dell Data Protection | Security Tools replaces the Dell Data Protection Access, which is no longer available. Dell Data Protection | Security Tools comes preinstalled on all Dell Latitude, OptiPlex, and Precision computers and on selected XPS laptops. It can also be downloaded through the Drivers & Downloads site page.

If installing on a Dell computer that includes Dell ControlVault, ensure the Dell ControlVault firmware is at the latest version (when available), which requires Dell Data Protection | Security Tools to be installed.

Control Vault Firmware Update

Control Vault drivers and firmware are created per-platform. To find the latest version of the Dell Control Vault drivers and firmware, navigate the Drivers & Downloads site, selecting the affected platform.

Once downloaded, extract the Dell ControlVault Firmware update package. As the extraction is completed, the setup file automatically starts.

Follow the on-screen prompts to complete the install and upgrade of the Dell Control Vault drivers and firmware.

Dell ControlVault driver install
Figure 1: Dell ControlVault Driver Install

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Additional Information

Out of Warranty support Is your computer out of warranty? Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.

NOTE: Offers are only available for US, Canada, UK, France, Germany, and China personal computer customers. Server and Storage computers are not applicable.

Affected Products

Latitude, XPS, Dell Security Tools, Latitude E4200, Latitude E5400, Latitude E5410, Latitude E5420, Latitude E5420M, Latitude E5510, Latitude E5520, Latitude E5520M, Latitude E5530, Latitude E6220, Latitude E6230, Latitude E6420, Latitude E6430 , Latitude E6430 ATG, Latitude E6440, Latitude E6500, Latitude E6510, Latitude E7250/7250, Latitude E7440, Latitude E7450 ...
Article Properties
Article Number: 000132015
Article Type: Solution
Last Modified: 16 Feb 2024
Version:  12
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