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Scanner Not Detected Using Dell Printer Hub (DPH)

Summary: Information and a solution for the Scanner Not Detected using Dell Printer Home (DPH) issue.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Table of Contents:

  1. Enabling Network Discovery to Resolve "No Scanner Installed" Issues
  2. Windows 7
  3. Windows 8.1 / 10
  4. Adding the Printer via WSD when Receiving "No Scanner Installed" After Running Software and Application Package
  5. Alternate Scanning Solutions for "No Scanner Installed" Issues After Performing the Previous Steps

1. Enabling Network Discovery to Resolve "No Scanner Installed" Issues

Please use the following method if the scanner is not detected using DPH.
SLN300843_en_US__1DPHScanner-1
Figure 1: (English Only) Device Manager

  1. Uninstall the entire Dell software suite including Dell Printer Hub.
  2. Verify there are no entries remaining for the scanner in the device manager. Uninstall any found.
  3. Figure 1: (English Only) Device Manager, scanner uninstall.
SLN300843_en_US__2icon Note: Should this solution not resolve the issue or if the scanner disappears after the update. Please contact Dell Technical Support.

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2. Windows 7

Choose a Home / Private Network location and Network Discovery.

  1. Open Network and Sharing Center by clicking the Start button, and then clicking Control Panel. In the search box, type network, and then click Network and Sharing Center.
  2. Click Work network, Home network, or Public network, and then click the network location you want.
    SLN300843_en_US__3DPHScanner-2
    Figure 2: (English Only) Network and Sharing Center, network location.
     

Turn on Network Discovery.

  1. Open Advanced sharing settings by clicking the Start button, and then clicking Control Panel. In the search box, type network, click Network and Sharing Center, and then, in the left pane, click Change advanced sharing settings.
  2. Click the chevron to expand the current network profile.
  3. Click Turn on network discovery, and then click Save changes. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  4. Restart the PC.
  5. Reinstall the Dell Software Suite and Driver.
SLN300843_en_US__2icon Note: Should this solution not resolve the issue or if the scanner disappears after the update. Please contact Dell Technical Support.

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3. Windows 8.1 / 10

SLN300843_en_US__2icon Note: The process is similar for Windows 8.1 and 10.

Choose a Home / Private network location.

  1. Click on the bottom left Windows icon known as the Start menu.
    SLN300843_en_US__6DPHScanner-3
    Figure 3: (English Only) Start Menu.
     
  2. Just start typing homegroup, then select "HomeGroup" from the search results.
    SLN300843_en_US__7DPHScanner-4
    Figure 4: (English Only) Homegroup search.
     
  3. Select "Change network location".
    SLN300843_en_US__8DPHScanner-5
    Figure 5: (English Only) Homegroup, change network location.
     
  4. Select Discoverable "Yes".
    SLN300843_en_US__9DPHScanner-6
    Figure 6: (English Only) Discoverable Networks.
     
  5. Restart the PC.
  6. Reinstall Dell Software Suite and Driver.
SLN300843_en_US__2icon Note: Should this solution not resolve the issue or if the scanner disappears after the update. Please contact Dell Technical Support.

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4. Adding the Printer via WSD when Receiving "No Scanner Installed" After Running Software and Application Package

Dell Printer Hub relies on the installation of the printer as a WSD device for scan capabilities. Following installation of the printer, Dell Printer Hub may appear as follows:

SLN300843_en_US__11fig 7 Scanner Not Detected Using Dell Printer Hub (DPH) full sized
Figure 7: (English Only)
 

If you receive a message that there is "No scanner installed", this indicates that the print queues installed do not include a WSD installation. This installation can be done using the following steps:

  1. To add a WSD installation for scanning, click on "Add a printer" inside of Devices and Printers:
    SLN300843_en_US__12fig 8 Scanner Not Detected Using Dell Printer Hub (DPH) full sized
    Figure 8: (English Only)
     
  2. In the next window, you can either select the printer if Windows automatically finds it or click on "The printer that I want isn’t listed":
    SLN300843_en_US__13fig 9 Scanner Not Detected Using Dell Printer Hub (DPH) full sized
    Figure 9: (English Only)
     
  3. When selecting, "The printer that I want isn’t listed", choose the option to "Add a printer using a TCP/IP address or hostname":
    SLN300843_en_US__14fig 10 Scanner Not Detected Using Dell Printer Hub (DPH) full sized
    Figure 10: (English Only)
     
  4. Enter the IP address of the printer and allow Windows to complete the installation:
    SLN300843_en_US__15fig 11 Scanner Not Detected Using Dell Printer Hub (DPH) full sized
    Figure 11: (English Only)
     
  5. After the installation is completed, you should have an additional print queue which defaults to the printer’s hostname. In order to verify that this WSD is functional, you should be able to right click the icon and receive an option to "Start scan":
    SLN300843_en_US__16fig 12 Scanner Not Detected Using Dell Printer Hub (DPH) full sized
    Figure 12: (English Only)
     
  6. After installing the WSD printer queue, you will now see this printer inside of Dell Printer Hub as an option for scanning:
    SLN300843_en_US__17fig 13 Scanner Not Detected Using Dell Printer Hub (DPH) full sized
    Figure 13: (English Only)
     
SLN300843_en_US__2icon If the option to scan is still not available after adding the printer as a WSD device, run the Scanner Driver installation package from support.dell.com. After installation, restart the computer, and readd the printer as a WSD device to determine if the "Start Scan" option is available
 
SLN300843_en_US__2icon Note: Should this solution not resolve the issue or if the scanner disappears after the update. Please contact Dell Technical Support.

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5. Alternate Scanning Solutions for "No Scanner Installed" Issues After Performing the Previous Steps

If the above steps resolve the issue, verify with the customer if they purchased the printer explicitly for using Dell Printer Hub for pull scanning. If the customer is open to alternate scanning methods, please perform the following:

  1. For users running Windows 8.1 or Windows 10, they can download the Windows Scan app from the Windows Store for pull scanning. It is a free app and is able to scan to PDF after selecting Feeder or Flatbed as the source inside of the app.
    SLN300843_en_US__20fig 14 Scanner Not Detected Using Dell Printer Hub (DPH) full sized
    Figure 14: (English Only)

    SLN300843_en_US__21fig 15 Scanner Not Detected Using Dell Printer Hub (DPH) full sized
    Figure 15: (English Only)
     
  2. If the customer does not need to be able to pull scan or edit the scan in real time, they can setup scan to network over SMB or FTP from the operator panel.
  3. Users may have other applications which are capable of scanning, such as Adobe Acrobat. Alternatively, they can use Windows Fax and Scan or various 3rd party applications for scanning documents into image files.
  4. If the customer is using scanning on rare occasions or only one system, a USB flash drive or USB connection to a computer can be used when scanning needs to be performed.
SLN300843_en_US__2icon Note: Should this solution not resolve the issue or if the scanner disappears after the update. Please contact Dell Technical Support.
SLN300843_en_US__23Printer Support
More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.  

Purchase Toner and other Dell Laser Printer Supplies

Dell Recycling
 
SLN300843_en_US__2icon It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.



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Affected Products

Dell 1100 Laser Mono Printer, Dell 1110 Laser Mono Printer, Dell 1125 Multifunctional Laser Printer, Dell 1130 Laser Mono Printer, Dell 1130n Laser Mono Printer, Dell 1133 Laser Mono Printer, Dell 1135n Multifunction Mono Laser Printer , Dell 1230c Color Laser Printer, Dell 1235cn Color Laser Printer, Dell 1250c Color Laser Printer, Dell 1320c Color Laser Printer, Dell 1350cnw Color Laser Printer, Dell 1355cn/cnw Color Laser Printer, Dell 1600n Multifunction Mono Laser Printer, Dell 1700/n Mono Laser Printer, Dell 1710/n Mono Laser Printer, Dell 1720/dn Mono Laser Printer, Dell 1815dn Multifunction Mono Laser Printer, Dell 2130cn Color Laser Printer, Dell 2135cn Color Laser Printer, Dell 2145cn Multifunction Color Laser Printer, Dell 2150cn/cdn Color Laser Printer, Dell 2155cn/cdn Color Laser Printer, Dell 2230d/dn Mono Laser Printer, Dell 2330d/dn Mono Laser Printer, Dell 2335dn Multifunctional Laser Printer, Dell 2350d/dn Mono Laser Printer, Dell 2355dn Multifunction Mono Laser Printer, Dell 3000cn Color Laser Printer, Dell 3010cn Color Laser Printer, Dell 3100cn Color Laser Printer, Dell 3110cn Color Laser Printer, Dell 3115cn Color Laser Printer, Dell 3130cn Color Laser Printer, Dell 3330dn Mono Laser Printer, Dell 3333/3335dn Mono Laser Printer, Dell 5100cn Color Laser Printer, Dell 5110cn Color Laser Printer, Dell 5130cdn Color Laser Printer, Dell 5200n Mono Laser Printer, Dell 5210n Mono Laser Printer, Dell 5230n/dn Mono Laser Printer, Dell 5310n Mono Laser Printer, Dell 5330dn Workgroup Mono Laser Printer, Dell 5350dn Mono Laser Printer, Dell 5530/dn Mono Laser Printer, Dell 5535dn Mono Laser MFP, Dell 7130cdn Color Laser Printer, Dell 7330dn Mono Laser Printer, Dell B1160 Mono Laser Printer, Dell B1160w Wireless Mono Laser Printer, Dell B1163 Multifunction Mono Laser Printer, Dell B1163/W Multifunction Mono Laser Printer, Dell B1165nfw Multifunction Mono Laser Printer, Dell B1260dn Laser Printer, Dell B1265dfw Multifunction Mono Laser Printer, Dell B1265dnf Mono Laser Printer MFP, Dell B2360d Mono Laser Printer, Dell B2360dn Mono Laser Printer, Dell B2375dfw Mono Multifunction Printer, Dell B2375dnf Mono Multifunction Printer, Dell B3460dn Mono Laser Printer, Dell B3465dn Mono Laser Multifunction Printer, Dell B3465dnf Mono Laser Multifunction Printer, Dell B5460dn Mono Laser Printer, Dell B5465dnf Mono Laser Printer MFP, Dell C1660W Color Laser Printer, Dell C1760NW Color Laser Printer, Dell C1765NF MFP Laser Printer, Dell C1765NFW MFP Laser Printer, Dell C2660dn Color Laser Printer, Dell C2665dnf Color Laser Printer, Dell C3760dn Color Laser Printer, Dell C3760n Color Laser Printer, Dell C3765dnf Color Laser Printer, Dell C5765DN MFP Color Laser Printer, Dell C7765DN MFP Color Laser Printer, Dell E310dw Printer, Dell E514dw Multifunction Printer, Dell E515dn Multifunction Printer, Dell E515dw Multifunction Printer, Dell E525w Color Multifunction Printer, Dell H625cdw Cloud MFP Laser Printer, Dell H815dw Cloud MFP Printer, Dell H825cdw Cloud MFP Laser Printer, Dell M5200 Medium Workgroup Mono Laser Printer, Dell 1125 Mono Laser MFP, Dell P1500 Personal Mono Laser Printer, Dell Workgroup Laser Printer S2500/S2500n, Dell S2810dn Smart Printer, Dell S2815dn Smart MFP printer, Dell S2825cdn Smart MFP Laser Printer, Dell S2830dn Smart Printer, Dell Color Smart Printer S3840cdn, Dell Color Smart Multifunction Printer S3845cdn, Dell S5830dn Smart Printer, Dell Color Smart Printer S5840cdn, Dell W5300 Workgroup Laser Printer ...
Article Properties
Article Number: 000136136
Article Type: Solution
Last Modified: 21 Feb 2021
Version:  4
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