Google Chromebook Perpetual License Management Required When Chromebook Systems are Replaced
Summary: Instructions to transfer the Perpetual License when a Chromebook is replaced.
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Symptoms
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Cause
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Resolution
Perpetual License Management
Each perpetual license you purchase from Google for the web-based management Admin Console software lasts for the lifetime of the device it is enrolled on. (Google licenses users the Chrome operating system similar to the way other manufacturers license their products.)
License Transfer on Replacement Systems
If you encounter a hardware issue and must replace a Chrome device, the license can be transferred to a replacement of the same model.
When Dell processes a system exchange for a hardware issue on a Chromebook, the license administrator must deprovision the original service tag and transfer the license to the replacement system for management purposes.
REFERENCE: How licenses function for your managed Chrome devices
Affected Products
Chromebook, Chromebook 11, Chromebook 11 3180, Chromebook 11 3189Article Properties
Article Number: 000124706
Article Type: Solution
Last Modified: 09 Jan 2024
Version: 4
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