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How to Resolve Load MPF Tray Error on the B2360d / B2360dn Dell Laser Printer

Summary: How to fix an error on the B2360d or B2360dn for a load mpf tray error.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

 
  1. Check that there is no damage to the paper and that the guides are adjusted to fit the paper. If a new ream of paper is available try swapping out the paper.
  2. Check the he paper size in the tray matches the paper size set in the Print Driver.

Printer connected via the network

  1. Open the EWS
    • To obtain the IP address for the EWS print the Menu Settings Page.
      • On the printers operator panel select Menu >Reports > OK > Menu Settings > OK.
      • The IP address for the printer is listed on the second page under Network / Ports.
  2. Check that the paper size is set correctly using the EWS.
    • Click Settings > Paper Menu
    • Check that the paper trays are set to the correct paper size and type.

Printer connected via USB

  1. Check that the paper size is set correctly using the printers operator panel.
    • Menu > Paper Menu > OK > Paper Size / Type > OK.
    • Press the left or right arrow button to select the tray or feeder, and then press OK.
    • Press the left or right arrow button to select the paper size, and then press OK.
    • Press the left or right arrow button to select the paper type, and then press OK to change the settings.
    • Check that the paper trays are set to the correct paper size and type.
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SLN291553_en_US__1Printer Support
More information can be found in the User Guide for your model printer, or visit our Printer Support site for additional information, troubleshooting articles and videos.  

Purchase Toner and other Dell Laser Printer Supplies

Dell Recycling
 
SLN291553_en_US__2icon It is recommended that only Dell Branded toner, drums, transfer rollers or other consumables are used in our laser printers. Dell cannot guarantee compatibility or the print quality of any 3rd party consumables.

Cause

N/A

Resolution

N/A

Affected Products

Dell B2360d Mono Laser Printer, Dell B2360dn Mono Laser Printer
Article Properties
Article Number: 000135888
Article Type: Solution
Last Modified: 07 Jun 2024
Version:  4
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