System requirements must be verified before installing Dell Threat Defense.
Affected Products:
Dell Threat Defense
Affected Versions:
v1372 and Later
Affected Operating Systems:
Windows
Mac
Network Requirements:
Outbound traffic must be opened to the following destinations for any environment using Dell Threat Defense. Alternatively, an existing HTTP/HTTPS proxy server may be used in place of direct connectivity through the firewall.
Destinations are based on the region of purchase of Dell Threat Defense.
America | Europe | Asia | Port |
---|---|---|---|
login.cylance.com | login-euc1.cylance.com | login-au.cylance.com | TCP 443 |
data.cylance.com | data-euc1.cylance.com | data-au.cylance.com | TCP 443 |
protect.cylance.com | protect-euc1.cylance.com | protect-au.cylance.com | TCP 443 |
update.cylance.com | update-euc1.cylance.com | update-au.cylance.com | TCP 443 |
api.cylance.com | api.cylance.com | api.cylance.com | TCP 443 |
download.cylance.com | download.cylance.com | download.cylance.com | TCP 443 |
Internet protocol (IP) addresses can optionally be used to pull Dell Threat Defense syslog data into a security information event management (SIEM) software.
America IPs | Europe IPs | Asia IPs | Port |
---|---|---|---|
52.2.154.63 | 52.28.219.170 | 13.113.53.36 | TCP 443 |
52.20.244.157 | 52.29.102.181 | 13.113.60.107 | TCP 443 |
52.71.59.248 | TCP 443 | ||
52.72.144.44 | TCP 443 | ||
54.88.241.49 | TCP 443 |
General Requirements:
Policy Requirements:
Minimum Hardware Requirements:
RAM | 2 GB |
Available Hard Drive Space | 300 MB |
Click the appropriate operating system tab for specific platform requirements.
Exclusion Requirements:
Anti-virus solutions (for example, Symantec, McAfee, Trend Micro, and more) running on the same endpoint as Dell Threat Defense files must have the following files added as exclusions:
C:\ProgramData\Cylance*
C:\ProgramData\Dell\Dell Data Protection*
C:\Windows\Temp\CylanceDesktopArchive
C:\Windows\Temp\CylanceDesktopRemoteFile
C:\Windows\System32\Drivers\CyProtectDrv*.sys
C:\Program Files\Cylance\Desktop
Software Requirements:
Click the product version of Dell Threat Defense for a list of software requirements. Reference How to Identify the Dell Threat Defense Version for more information about versioning.
Operating Systems (32 and 64 bit):
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 ).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 ).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 ).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 ) and 4490628 (https://support.microsoft.com/help/4490628 ). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 ).
Software Requirements:
Operating Systems (32 and 64 bit):
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 ).
2Validated postlaunch of Windows 10 v2004
3Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 ).
4Windows 8.1 RT is not supported.
5Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 ).
6Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 ) and 4490628 (https://support.microsoft.com/help/4490628 ). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
7Server Core is not supported.
8Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 ).
Software Requirements:
Operating Systems (32 and 64 bit):
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 ).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 ).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 ).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 ) and 4490628 (https://support.microsoft.com/help/4490628 ). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 ).
Software Requirements:
Operating Systems (32 and 64 bit):
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 ).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 ).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 ).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 ) and 4490628 (https://support.microsoft.com/help/4490628 ). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 ).
Software Requirements:
Operating Systems (32 and 64 bit):
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 ).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 ).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 ).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 ) and 4490628 (https://support.microsoft.com/help/4490628 ). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 ).
Software Requirements:
Operating Systems (32 and 64 bit):
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 ).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 ).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 ).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 ) and 4490628 (https://support.microsoft.com/help/4490628 ). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 ).
Software Requirements:
Operating Systems (32 and 64 bit):
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 ).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 ).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 ).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 ) and 4490628 (https://support.microsoft.com/help/4490628 ). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 ).
Software Requirements:
Operating Systems (32 and 64 bit):
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 ).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 ).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 ).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 ) and 4490628 (https://support.microsoft.com/help/4490628 ). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 ).
Software Requirements:
Operating Systems (32 and 64 bit):
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 ).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 ).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 ).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 ) and 4490628 (https://support.microsoft.com/help/4490628 ). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 ).
Software Requirements:
Operating Systems (32 and 64 bit):
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 ).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 ).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 ).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 ) and 4490628 (https://support.microsoft.com/help/4490628 ). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 ).
Software Requirements:
Operating Systems (32 and 64 bit):
1Unlisted Windows 10 feature updates are not supported. For a status on all feature updates, reference Dell Data Security / Dell Data Protection Windows Version Compatibility.
1Requires Microsoft Update KB4054517 (https://support.microsoft.com/help/4054517 ).
2Requires Microsoft Update KB405451 (https://support.microsoft.com/help/4054519 ).
3Windows 8.1 RT is not supported.
4Requires Microsoft Update KB4054518 (https://support.microsoft.com/help/4054518 ).
5Requires Microsoft KB Update 4474419 (https://support.microsoft.com/help/4474419 ) and 4490628 (https://support.microsoft.com/help/4490628 ). For more information about this requirement, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security / Dell Data Protection Products.
6Server Core is not supported.
7Requires Microsoft Update KB3004394 (https://support.microsoft.com/help/3004394 ).
Software Requirements:
Software Requirements:
Exclusion Requirements:
Anti-virus solutions (for example, Symantec, McAfee, Trend Micro, and more) running on the same endpoint as Dell Threat Defense files must have the following files added as exclusions:
/Library/Application Support/Cylance/Desktop/q
/Library/Application Support/Cylance/
/System/Library/Extensions/CyProtectDrvOSX.kext/
/private/tmp/CylanceDesktopArchive
/private/tmp/CylanceDesktopRemoteFile
Operating Systems:
Click the appropriate version of Dell Threat Defense for a list of supported operating systems. Reference How to Identify the Dell Threat Defense Version for more information about versioning.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.