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Laptop battery does not charge beyond 55% on certain Dell PCs

Summary: Certain Dell laptop battery does not charge beyond 55%. Find troubleshooting steps to resolve battery charge issue when battery does not charge beyond 55%.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

You may observe that the battery on your Dell PC does not charge beyond 55%.

Cause

This is caused by the Ownership Date being missing in the BIOS setup.

Resolution

Updating to the latest BIOS version from Dell Drivers and Downloads will solve the issue. Update the BIOS to the latest version and follow the instructions below once the update is complete.

To learn how to update the BIOS on your Dell PC, refer to the Dell knowledge-base article How to Download or Update your BIOS.

  1. Download and install the latest BIOS. Refer to the Dell knowledge-base article How to Download or Update your BIOS.

  2. Restart the PC and at the Dell logo screen, tap F2 to enter BIOS Setup.

  3. In the left pane, expand Maintenance and select First Power On Date (Figure 1).

  4. In the right pane, select Set Ownership Date.

SLN308571_en_US__1image(1065)

Figure 1: Select Set Ownership Date and restart the PC.

  1. Click Apply and Exit.

  2. Restart the PC and at the Dell logo screen, tap F2 to enter BIOS Setup. Verify that the First Power On Date is no longer listed and Ownership Date is updated (Figure 2).

SLN308571_en_US__2image(1067)

Figure 2: Verify Ownership Date is updated.

  1. The system will now charge the battery normally.

Affected Products

Inspiron 3158 2-in-1, Inspiron 13 5368 2-in-1, Inspiron 13 5379 2-in-1, Inspiron 7353 2-in-1, Inspiron 7359 2-in-1, Inspiron 13 7368 2-in-1, Inspiron 14 3459, Inspiron 14 3468, Inspiron 14 Gaming 7467, Inspiron 15 3559, Inspiron 15 3567 , Inspiron 15 3568, Inspiron 15 5568 2-in-1, Inspiron 15 5579 2-in-1, Inspiron 15 Gaming 7567, Inspiron 7568 2-in-1, Inspiron 15 7569 2-in-1, Inspiron 17 7773 2-in-1, Inspiron 17 7778 2-in-1, Latitude 7212 Rugged Extreme Tablet, Latitude 7285 2-in-1, XPS 13 9360, XPS 13 9365 2-in-1, XPS 13 9370, XPS 15 9560 ...
Article Properties
Article Number: 000144108
Article Type: Solution
Last Modified: 10 Oct 2024
Version:  5
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