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How to Get Support for CyberLink Products Sold at Dell

Summary: This article covers how to obtain support for CyberLink products sold directly through Dell.

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Instructions

Affected Products:

  • CyberLink PowerDVD
  • CyberLink Power Director
  • CyberLink Photo Director
  • CyberLink Media Suite Essentials
  • CyberLink Photoshop Elements
  • CyberLink Premier Elements

CyberLink develops a series of multimedia software that is available for purchase directly with a Dell computer or separately through Dell.com. CyberLink products that are purchased separately through Dell include only limited software support on:

  • Accessing the product
  • Activating the product

Self-Help Options

Most technical information can be found by referencing the Dell Knowledge Base.

To obtain support:

  1. Go to https://www.dell.com/support/home.
  2. To the right of the page, select Contact Us and then click either:
    • Contact Technical Support if you have a Dell service tag available.
    • Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.

Click Contact Us
Figure 1: (English Only) Click Contact Us

Note:
  • Service Tag is only available for CyberLink products that are purchased with a Dell computer. For more information, reference Locate your Service Tag or Serial Number.
  • If you are unable to locate the appropriate service tag, reach out to your sales agent for assistance.

Technical Support

  1. Click Enter service tag.

Identify your device
Figure 2: (English Only) Identify your device

  1. Type your Service Tag and then click Submit.

Enter your Service Tag and click Submit
Figure 3: (English Only) Enter your Service Tag and click Submit

  1. On prompt, select either International Support or Support in [REGION].

Choose your Region
Figure 4: (English Only) Choose your Region

Note:
  • [REGION] is based on the country or region that the product was purchased at.
  • Your [REGION] may differ from the above screenshot.
  1. From the drop-down menu, select Software and 3rd party applications and then click Next.

Select Software and 3rd party applications
Figure 5: (English Only) Select Software and 3rd party applications

  1. Select an available contact option.

Select Contact option
Figure 6: (English Only) Select contact option

Order Support

  1. Type your Order Number and then click Find My Order.

Click Find My Order
Figure 7: (English Only) Click Find My Order

  1. To the right of the page, click Contact Customer Support.

Contact Customer Support
Figure 8: (English Only) Click Contact Customer Support

  1. From the drop-down, select Missing or Wrong Items.

Select Missing or Wrong Items
Figure 9: (English Only) Select Missing or Wrong Items

  1. Select an available contact option.

Select contact option
Figure 10: (English Only) Select contact option

Note:
  • Contact options may differ by your region.
  • Reference this article (000188059) when contacting technical support.
Article Properties
Article Number: 000188059
Article Type: How To
Last Modified: 13 Jun 2024
Version:  15
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.
Article Properties
Article Number: 000188059
Article Type: How To
Last Modified: 13 Jun 2024
Version:  15
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.