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What is Dell Encryption External Media

Summary: Dell Encryption External Media (formerly Dell Data Protection | External Media Edition) is a client encryption application managed by a Dell Data Security server.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

This guide gives a brief description on the functions and features of Dell Encryption External Media.


Affected Products:

  • Dell Encryption External Media
  • Dell Data Protection | External Media Edition

Affected Versions:

  • v8.0.0 and Later

Affected Operating Systems:

  • Windows

Cause

Not applicable

Resolution

The following are common questions that are asked about Dell Encryption External Media.

Note: Some questions may redirect you to a different page due to the complexity or length of the answer.

Dell Encryption External Media is in the download for Dell Encryption Enterprise and can be downloaded from Dell Support. For more information, reference How to Download Dell Encryption Enterprise or Dell Encryption Personal.

The master installer version may be identified to verify system requirements and more. For more information, reference How to Identify the Version of the Dell Data Security Master Installer.

Child installers may be extracted from the master installer to install Dell Encryption External Media. For more information, reference How to Extract Child Installers from the Dell Data Security Master Installer.

The version of Dell Encryption External Media can be identified using the user interface (UI) or the installer. For more information, reference How to Identify the Dell Encryption Enterprise or Dell Encryption Personal Version.

The version of Dell Encryption External Media can be identified using the user interface (UI) or the installer. For more information, reference How to Identify the Dell Encryption External Media Version.

Dell Encryption External Media system requirements differ between versions. For more information, reference Dell Encryption Enterprise System Requirements.

For supported Windows 10 feature updates, reference Dell Data Security Windows Version Compatibility.

Dell Encryption External Media can be installed through the Windows user interface (UI) or through the command line. For more information, reference How to Install Dell Encryption External Media.

Dell Encryption External Media can manually check for policy updates. For more information, reference How to Check for Policy Updates for Dell Data Security.

Secure hash algorithm 1 (SHA1) code-signing certificates are no longer valid. For more information, reference SHA-1 Signing Certificate Expiration and Deprecation on Dell Data Security Products.

The log collection process for Dell Encryption External Media uses an application that is called DiagnosticInfo.exe. For more information, reference How to Collect Logs for Dell Data Security Using DiagnosticInfo.

Dell Encryption External Media requires policies be disabled from the Dell Data Security (formerly Dell Data Protection) server before decryption. For more information, reference How to Decrypt External Media Managed by Dell Data Security.

Dell Encryption External Media can be uninstalled using the Dell Data Security Uninstaller. For more information, reference How to Run the Dell Data Security Uninstaller.


To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000126708
Article Type: Solution
Last Modified: 08 Mar 2024
Version:  15
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