Support for Dell OpenManage Mobile
Summary: Dell OpenManage Mobile (OMM) is a mobile application for monitoring and managing Dell PowerEdge servers, MX7000 chassis and other datacenter devices from Android and iOS devices. This support article provides helpful insights for this mobile application and a step by step guide to get started. ...
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Symptoms
Dell OpenManage Mobile
- Utilize Android or iOS mobile devices to access PowerEdge servers or MX Modular infrastructure
- Perform configuration, monitoring and remediation tasks
- Securely and wirelessly configure, monitor and remediate PowerEdge servers or modular infrastructure enabled with the Quick Sync
- Access all Dell and 3rd party IT infrastructure monitored by OpenManage Enterprise or Essentials
- Receive alert notifications automatically on your mobile device and take remediation actions
Dell OpenManage Mobile (OMM) is a mobile application for monitoring and managing Dell PowerEdge servers, MX7000 chassis and other datacenter devices from Android and iOS devices. OpenManage Mobile enables IT administrators to perform a subset of server configuration, monitoring, troubleshooting, and remediation tasks from anywhere.
Benefits of OpenManage Mobile
Access Methods: Connect to PowerEdge servers and MX7000 chassis/sleds over-the-network 1, at-the-server 2, 3 or through OpenManage Enterprise or Essentials consoles. Learn More >
Notifications from OpenManage Enterprise or Essentials console
Monitor and Manage PowerEdge servers or MX7000 chassis
Configure and Provision PowerEdge servers and MX7000 infrastructure
Demo Mode: Learn the features of OpenManage Mobile by accessing the Demo Mode to preview the capabilities of OpenManage Mobile using an offline, pre-populated "demo database" included in the app.
Features in OpenManage Mobile
Dell is constantly improving OpenManage Mobile.
Monitor and Manage:
Remediation:
Security:
Experience:
MX7000 Monitoring and Provisioning:
OpenManage Mobile 4.4.1 contains some stability fixes and enhancements.
- Connect to OpenManage Enterprise with OIDC provider authentication.
- Consoles with configured OIDC providers can be accessed by authenticating to the provider instead of a local account.
When OMM is connnected to OpenManage Enterprise
- Consoles with OME-Services Plugin installed can: 1) display active support cases, 2) support starting service collections and 3) set devices to maintenance mode.
- Consoles with Power Manager Plugin installed display power, thermal, and space statistics on the OME dashboard
When OMM is connected to a PowerEdge server, chassis or to OpenManage Enterprise
- Dell Quick Resource Locator (QRL) video remediation, available when connecting to an OME, server, or chassis – Based on the available error logs, this shows context relevant videos that help get additional information, remediate or repair your system.
- Dark Mode support as a general UI enhancement.
- Enhanced visuals for AR mode
When OMM is connected to a PowerEdge server:
- Select an Internal storage for specific storage type, and monitor internal storage, including storage-specific logs
- Get notified on when a more feature rich license is available
- Download and view Firmware Compliance per device per baseline
- Monitor and export Warranty – Sort by Device Status, Model and Type
- Device and Alert donut enhancements – Drill down into a specific set of alerts or devices in your environment easily
- Device and Alert donut enhancements – Drill down into a specific set of alerts or devices in your environment easily
When OMM is connected to a PowerEdge server:
- Monitor internal storage, including storage-specific logs, with the ability to blink system LEDs of physical and virtual disks
- Download and view any report, including for Power and Thermal policies
- Perform Emergency Power Reduction from anywhere
- Search for any device easily – by Device name, Model number, Service tag, or IP Address
- Significant enhancements to monitoring it with Augmented Reality, including support for iPads
- View a health summary of chassis, compute, storage and network devices – and a simplified summary of alerts
- Access all chassis and component information for the entire group when connected to Lead Chassis over Quick Sync 2 (previously this feature was available only over network)
Remediation:
- Full Power Cycle (equivalent of unplugging and plugging power cable from a server) can be performed remotely
- Fault logs with remediation guidance
- LC Logs now also include remediation guidance
Security:
- Improved certificate compliance status highlights potential security issues
- If iDRAC certificates are using Certificate Authority (CA), then they are automatically verified (provided equivalent CA exists on mobile device)
Experience:
- Redesigned Home Screen for better experience
- Enhanced Search now saves recent search suggestions
MX7000 Monitoring and Provisioning:
- While in AR mode, monitor back of chassis too
- Assign redundant lead chassis during provisioning
- View the same cabling view and group topology as in OpenManage Enterprise Modular - when accessing lead chassis
- With the new augmented reality feature, you can now monitor, diagnose, and troubleshoot an MX7000 modular chassis - easily and quickly! Simply aim the device camera at an MX7000, connect through Quick Sync 2, and get the health overlays on top of MX7000 image.
- Monitory and manage MX7000 over the network -- This new capability provides anytime and anywhere access to the modular infrastructure. Authenticated users can access a single chassis or gain access to an entire group by accessing the lead chassis.
- Define lead chassis and group settings from OpenManage Mobile – Previously, these settings were completed on a PC console and required a "break" in the deployment process. Now users can define these settings within the one application.
- View SupportAssist Collection report and upload from within OpenManage Mobile – Before this feature, IT administrators would need to upload the SupportAssist Collection report to a PC to view and then send to Dell EMC support. Now, customers can view and send directly from OpenManage Mobile. This feature is also useful when iSM is not installed or is not available (e.g.. if the server is not accessible for any reason).
- Register iDRAC with Dell EMC Support from OpenManage Mobile – OpenManage Mobile users can now register a connected iDRAC with Dell EMC Support directly from the mobile application.
- Access OpenManage Enterprise 3.0 console and manage Dell EMC PowerEdge servers, Chassis, Storage, Networking, Firewall appliances and any other supported third party appliances that are being managed through this console. Receive alert notifications automatically on your mobile device.
- Manage the latest MX7000 modular infrastructure at-the-chassis to configure, monitor, troubleshoot and remediate chassis or its sleds
- Usability Enhancements throughout the App
- Access the new Quick Sync 2 module for at-the-server systems management
- Available for PowerEdge 14th generation servers
- Advanced functionality, including "touch & roam" capabilities for ease-of-use
- Now supported on iOS too (in addition to Android mobile devices)
- Leverages Bluetooth and Wi-Fi technology to connect OMM to iDRAC
- Availability at both Point-of-Sale with servers as well as After-Point-of-Sale (Point-of-sale highly recommended).
- Located internally within the server (not a bezel anymore)
- Perform manual and batch server configurations*
Assign IP addresses, change iDRAC credentials and NIC configuration, change boot order, update location or key BIOS attributes.
* Please note that the batch server configuration feature is primarily available for PowerEdge 14th generation servers. Features vary by server generation and access method. - Access SupportAssist reports for PowerEdge 14th generation servers
Access and share SupportAssist reports, last boot capture or crash video; View and share last crash or the OS preview screen. - Run RACADM commands to access and manage PowerEdge 13th and 14th generation servers
Run any RACADM command and obtain the output directly on the mobile device. Five frequently used RACADM commands are pre-entered in the application and can be initiated with the touch of a finger on the mobile display. - Access a Virtual Console (VNC over SSH) securely
Access a console securely over SSH from both Android and iOS mobile devices
bVNC for Android (available free on Google Play Store)
Remotix for iOS (available for purchase on Apple App Store) - Batch update factory default server passwords for Dell EMC PowerEdge servers (Dell License Manager 1.5 is needed for this feature)
- Available for PowerEdge 14th generation servers
Access Methods for OpenManage Mobile
OpenManage Mobile can access and manage PowerEdge servers and the MX7000 chassis by multiple connection methods:
Manage over-the-network through iDRAC PowerEdge servers or MX7000 chassis
Manage at-the-server PowerEdge servers or MX7000 chassis through Quick Sync
Manage through OpenManage Enterprise or Essentials console
Download and install of OpenManage Mobile
Dell EMC OpenManage Mobile is available as a no-charge application download for your mobile device from Apple Store, Google Play Store, MyApp/Tencent (China) and 360 Mobile Assistant (China)
360 Mobile AssistantResources for OpenManage Mobile
Community
Engage in the OpenManage Systems Management community to find:
- Boards to post questions and answers
- Blogs to read and comment on articles
- Idea exchanges to improve products and vote for ideas that other community members have posted
- And more...
Documentation
Refer to Dell OpenManage Mobile Documentation for the latest documentation.
White Papers
Understanding Augmented Reality in OpenManage Mobile
June 2020
10 page white paper
Technical white paper provides information about monitoring and troubleshooting an MX7000 chassis by using OpenManage Mobile with Augmented Reality Monitoring.
Read the white paper
Understanding OpenManage Mobile and Quick Sync Security (PowerEdge servers and MX Chassis)
October 2019
11 page white paper
Technical white paper explains the security controls used by OpenManage Mobile while at-the-server, when remote, and on the mobile device itself.
Read the white paper
OpenManage Enterprise integration with OpenManage Mobile
March 2019
23 page white paper
Technical white paper provides an overview of the complete integration of OpenManage Enterprise with OpenMamange Mobile.
Read the white paper
Accessing Remote Desktop using VNC on Dell PowerEdge Servers and MX7000 Modular Infrastructure
February 2019
36 page white paper
Technical white paper provides information about establishing secure remote desktop connections to server host operating systems (OS) by using the standard VNC clients.
Read the white paper
Understanding Quick Sync 2 for Dell PowerEdge 14th Gen Servers and MX7000 Chassis
September 2018
14 page white paper
Technical white paper provides information about enhanced wireless configuration, monitoring and troubleshooting.
Read the white paper
Save server management time and effort for IT staff
July 2017
19 page white paper
Case study by Principled Technologies that found it took less time and fewer steps to perform a basic setup of a new PowerEdge server compared to traditional methods. Commissioned by Dell Technologies.
Read the white paper
Dell iDRAC Quick Sync for 13th Generation PowerEdge servers
November 2014
13 page white paper
57
Hardware technical guide for the optional integration of the Near Field Communication (NFC) technology into Dell’s 13th generation PowerEdge servers – specifically the R730, R730xd and R630 models.
Read the white paper
Videos
Systems Management with OpenManage Mobile
Introduction to Dell EMC OpenManage Mobile by Dell EMC OpenManage Mobile Product Manager, Manoj Malhotra.
April 2020Manage the PowerEdge MX with Augmented Reality
OpenManage Mobile 3.2 (and newer versions) added augmented reality to manage your PowerEdge platforms.
April 2019OpenManage Mobile and Quick Sync 2
Save time and effort managing Dell EMC PowerEdge servers with OpenManage Mobile and Quick Sync 2
October 2017Introducing OpenManage Mobile and Quick Sync 2
Demonstration of OpenManage Mobile and PowerEdge servers with Quick Sync 2
July 2017
Notes
- OpenManage Mobile can connect to an iDRAC 7, 8, 9 or newer with Data Center, Enterprise or Express edition license.
- The optional Quick Sync 2 module is currently supported on the MX7000, R940, R940xa, R840, R7515, R7425, R7415, R740, R740xd, R6525, R6515, R6415, R640, R540, R440 and T640. Please consult your model's system documentation and configuration for details.
- The Quick Sync bezel is available as an option on Dell EMC PowerEdge R730, R730xd and R630 servers.
- The iDRAC VNC is available on iDRAC 7 (minimum firmware version 1.50.50), 8, 9 or newer with Data Center or Enterprise edition license.
Cause
Dell
Resolution
Dell Technologies
Επηρεαζόμενα προϊόντα
OpenManage MobileΠροϊόντα
Dell EMC OpenManage EnterpriseΙδιότητες άρθρου
Article Number: 000176046
Article Type: Solution
Τελευταία τροποποίηση: 29 Σεπ 2023
Version: 9
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