How to Update the TPM Firmware When You Get the Error Message "The update image is not for this system"

The following article takes you through a couple of different methods of installing a TPM (Trusted Protocol Module) firmware update when you get an error message stating "The update Image is not for this system".

Table of Contents:

1. Updating the TPM gives the error message "The Update Image is not for this system"
2. Steps to complete the update if you see this error

Updating the TPM gives the error message "The Update Image is not for this system"

When updating the TPM firmware you may see the following error message.

(Figure 1: Error Message "This Update Image is not for this System".)

Check out the following section for a couple of methods of resolving this error.

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Steps to complete the update if you see this error

This error is due to the TPM Flash being denied access to read the TPM ROM. Please ensure you clear or force clear the TPM.

Method 1 - How to disable TPM Auto Provisioning in Windows

1. Boot to Windows

2. Launch the PowerShell Command window in Administrator mode

   1. for windows 10 - open the Start Menu and type PowerShell

   2. Search brings up the PowerShell desktop app, right click on this and select "Run as Administrator"

3. At the Powershell command prompt, execute the command:

   Disable-TpmAutoProvisioning

4. Confirm the following result: - AutoProvisioning: Disabled

5. Reboot the system, enter the BIOS Setup by rapidly pressing F2 key at the Dell Splash screen.

6. Navigate to Security > TPM 1.2/2.0 Security

7. Click the Clear checkbox and select Yes at the prompt to clear the TPM settings. (You can skip it if the item is greyed out)

8. Click Exit to save changes

9. Reboot your system into Windows

10. Confirm the TPM is not owned. This stops the TPM from being automatically provisioned by Windows

11. When the TPM update is finished, launch the PowerShell command in Administrator mode to re-enable the auto provisioning

12. At the Powershell command prompt, execute the command:

    Enable-TpmAutoProvisioning

13. Confirm the following result: - AutoProvisioning: Enabled

Method 2 - Running the Update directly from the Boot Menu

1. Locate the TPM firmware file for your system on the Dell Support site and download it

2. Copy the TPM firmware file to bootable DOS media (Most often a USB flash drive)

3. Power on the system, then go to the BIOS Setup by rapidly pressing the F2 key and navigate to General > Boot Sequence > Boot List Option

4. Change UEFI to Legacy in the Boot List Option section

5. Click Apply, then Exit to save your changes and reboot the system

6. Press rapidly at the F12 key when the Dell Splash screen appears during startup, and then select your DOS bootable media option ( i.e. USB Storage Device) from the onscreen menu and boot the system to a DOS prompt

7. Run the TPM firmware update file by typing the firmware file name, in the folder where the executable is located on your DOS bootable media

8. When the TPM firmware update is finished, the system will auto reboot in order for the update to take effect

9. Go into the BIOS Setup again by rapidly pressing the F2 key during the system startup and navigate to General > Boot Sequence > Boot List Option

10. Change Legacy back to UEFI in the Boot List Option section

11. Click Apply, then Exit to save your change and reboot system into your operating system

If at this point you are still unable to update your TPM or you cannot remove the BIOS password, then you should contact Technical Support for further help.

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