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Helping Customers Address Concerns at Home and at Work
Dell's comments on the use of UV-C for cleaning of Dell equipment:
Dell currently does not have any knowledge of results from exposure to UV-C light for any of Dell's products. While we are aware of products in the marketplace that use UV-C for cleaning items such as cell phones, we have no independent data or information regarding its use, efficacy, or issues that may arise. We have been unable to find any specific industry aging tests that are defined exclusively for exposure to UV-C. Dell cannot make a recommendation concerning the use of UV-C light due to a lack of sufficient and standardized test data. Dell's approved cleaning recommendations continue to be the other methods listed on this page.
Client Systems
We understand customers may have questions about cleaning and disinfecting options for their Dell products. The guidance below applies to all Dell-branded PCs, monitors or display screen, docking stations, keyboards, and mouses.
We recommended you wear disposable gloves when cleaning and disinfecting surfaces.
Turn off the device that you plan to clean and disconnect AC power. Also remove batteries from items like wireless keyboards. Never clean a product while it is turned on or plugged in.
Disconnect any external devices.
Never spray any liquids directly onto the product.
Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol / 30% water. The cloth should be damp, but not dripping wet. Excess moisture should be removed if the cloth is wet before wiping the product. Using any material other than a microfiber cloth could damage your product.
Gently wipe the moistened cloth on the surfaces to be cleaned. Do not allow any moisture to drip into areas like keyboards, display panels, and so on. Moisture entering the inside an electronic product can damage the product. Excessive wiping could potentially lead to damaging some surfaces.
When cleaning a display screen, carefully wipe in one direction, moving from the top of the display to the bottom.
Surfaces must be completely air-dried before turning the device on after cleaning. No moisture should be visible on the surface of the product before it is turned on or plugged in.
After cleaning or disinfecting a glass surface, it may be cleaned again using a glass cleaner that is designed for display surfaces following directions for that specific cleaner. We recommend you avoid glass cleaning products containing Ammonia.
Discard the disposable gloves that are used after each cleaning. Clean your hands immediately after gloves are removed and disposed.
Customers may experience some visible cosmetic changes to finishes over time as a result of the cleaning process outlined above on some surfaces. Other cleaning chemicals are very harsh and will damage surfaces. Avoid using any of the following chemicals or products containing these chemicals:
Any chlorine-based cleaner, such as bleach
Peroxides (including hydrogen peroxide)
Solvents such as; acetone, paint thinner, benzene, methylene chloride or toluene
Ammonia (such as, Windex)
Ethyl alcohol
Using any of the chemicals that are listed above will cause permanent damage to some product surfaces. By following the steps outlined in this document, you can minimize the risk of damage.
How to Clean your PC
Duration: 00:02:15 (hh:mm:ss) When available, closed caption (subtitles) language settings can be chosen using the CC icon on this video player.
Enterprise Systems
We understand customers may have questions about cleaning and disinfecting options for their Dell Storage, Networking, HCI, and Server products. The guidance below will help address these concerns.
Warning: If the business requirements call for sterilization for an abundance of caution, Dell Technologies highly recommends engaging a professional cleaning company that specializes in sterilizing data center equipment. If engaging a professional cleaning company that specializes in sterilizing data center equipment is not possible, Dell Technologies recommends that customers exercise extreme caution when sterilizing and disinfecting their Dell Storage, Networking, HCI, and Server products by using the following steps:
We recommend that all personnel performing cleaning and disinfecting wear disposable gloves when disinfecting any surfaces.
If your data center procedures require turn off prior to cleaning external surfaces, follow Dell Technologies published procedures for safely turning off data center equipment, to ensure data integrity.
If the equipment must remain operational while external surfaces are cleaned, use extreme caution in exposing powered equipment to any moisture and take all proper and necessary precautions when handling powered equipment that has been exposed to moisture.
Cleaning must be limited to external surfaces such as handles and other common touchpoints. Do not open cabinet and chassis doors or attempt to clean any internal components.
Fiber optics should not be removed for general purpose cleaning due to increased risk of debris contamination.
Never spray any liquids directly onto or into any product. Do not expose any internal components of Dell Technologies data center products to moisture.
To clean external surfaces such as handles and cabinets, moisten a microfiber cloth with a final concentration of 70% isopropyl alcohol by volume. The cloth should be moist, but not dripping wet. Excess moisture should be removed if the cloth is wet before wiping the exterior and handles of the product, keeping clear of power leads and permanent wiring. Using any material other than a microfiber cloth could cause damage to your product.
Gently wipe the moistened cloth on the surfaces to be cleaned. Do not allow any moisture to drip into areas like keyboards, display panels, vents, and so on. Moisture entering the inside an electronic product can cause damage to the product. Excessive wiping potentially could lead to damaging some surfaces.
When cleaning a related display screen, carefully wipe in one direction, moving from the top of the display to the bottom.
If the equipment was turned off, all surfaces must be completely air-dried before powering up the equipment after cleaning. No moisture should be visible on the surfaces of the equipment before it is turned on or plugged in.
Discard the disposable gloves that are used after each cleaning. Clean your hands immediately after gloves are removed and disposed of.
Customers may experience some visible cosmetic changes to finishes over time as a result of the cleaning process outlined above on some surfaces. Other cleaning chemicals are very harsh and will damage surfaces. Avoid using any of the following chemicals or products containing these chemicals:
Any chlorine-based cleaner, such as bleach
Peroxides (including hydrogen peroxide)
Solvents such as; acetone, paint thinner, benzene, methylene chloride or toluene
Ammonia
Ethyl alcohol
Using any of the chemicals that are listed above will cause permanent damage to some product surfaces. By following the steps outlined in this document, you can minimize the risk of damage.
Betroffene Produkte
Alienware Advanced Gaming Keyboard – AW568, Alienware Advanced Gaming Mouse – AW558, Alienware Elite Gaming Mouse – AW958, Alienware Mechanical Gaming Keyboard | AW310K, Alienware RGB Mechanical Gaming Keyboard | AW410K
, Alienware Tenkeyless Gaming Keyboard | AW420K, Alienware Low-Profile RGB Mechanical Gaming Keyboard | AW510K, Alienware Wireless Gaming Mouse | AW310M, Alienware RGB Gaming Mouse | AW510M, Alienware Wired/Wireless Gaming Mouse | AW610M, Alienware Tri-Mode Wireless Gaming Mouse | AW720M, Alienware Elite Gaming Mouse - AW959, Alienware Pro Gaming Keyboard – AW768, Chromebox, Alienware, Inspiron, Legacy Desktop Models, OptiPlex, Vostro, XPS, G Series, Monitor Accessories, Alienware and Dell Gaming Monitors, C Series, D Series, E Series, Legacy Monitors, P Series, S Series, SE Series, UltraSharp Premier (UP) Series, UltraSharp (U) Series, Chromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Legacy Laptop Models, Mobile Devices, Latitude Tablets, Mobile Streak, Surface, Venue, XPS Tablets, Latitude Mobile Thin Client, OptiPlex Thin Client, Wyse Software, Hybrid Software, Wyse Hardware, Fixed Workstations, Mobile Workstations, Alienware Wired Gaming Mouse | AW320M, Alienware Pro Wireless Gaming Keyboard, Alienware Pro Wireless Gaming Mouse, Alienware Tri-Mode Wireless Gaming Keyboard | AW920K, Alienware Wireless Gaming Mouse | AW620M, Dell Wireless Chrome Keyboard KB5220W-C, Dell Bluetooth Keyboard Folio WK415, Dell Bluetooth Mouse WM615, Dell Bluetooth Travel Mouse MS700, Dell Wired Collaboration Keyboard - KB525C, Dell Premier Collaboration Keyboard - KB900, Dell Silent Keyboard and Mouse - KM555, Dell Wireless Keyboard & Mouse Bundle KM632, Dell Premier Collaboration Keyboard and Mouse – KM900, Dell Laser Wired Mouse MS3220, Dell Laser Mouse, Dell Multi-Device Wireless Keyboard - KB700, Dell Mobile Pro Wireless Mouse MS5120W, Dell Mobile Wireless Mouse MS3320W, Dell Silent Mouse - MS355, Dell Premier Rechargeable Mouse - MS900, Dell Multi-Device Wireless Keyboard and Mouse Combo KM7120W, Dell Multi Device Wireless Mouse MS5320W, Dell Premier Multi Device Wireless Keyboard and Mouse KM7321W, Dell Premier Rechargeable Wireless Mouse MS7421W, Dell Premier Wireless Keyboard and Mouse KM717, Dell Premier Wireless Keyboard WK717, Dell Premier Wireless Mouse WM527, Dell Pro Wireless Keyboard and Mouse KM5221W, Dell Keyboard - Smartcard USB, Dell Travel Mouse WM524, Dell Wireless Keyboard and Mouse - KM117, Dell Wireless Keyboard & Mouse KM3322W, Dell Wireless Keyboard and Mouse- KM636 (black), Dell Wireless Keyboard & Mouse KM714, Dell Wireless Laser Mouse WM514, Dell Wireless Mouse WM324, Dell Wireless Touch Mouse WM713, Dell Wired Mouse - MS116, Dell Wireless Keyboard KB500, Dell Full-Size Wireless Mouse MS300, Dell Wireless Mouse – WM118, Dell Wireless Mouse WM126, Dell Wireless Mouse WM326, Wired Mouse with Fingerprint Reader - MS819
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Artikeleigenschaften
Artikelnummer: 000133659
Artikeltyp: Solution
Zuletzt geändert: 23 Aug. 2024
Version: 11
Antworten auf Ihre Fragen erhalten Sie von anderen Dell NutzerInnen
Support Services
Prüfen Sie, ob Ihr Gerät durch Support Services abgedeckt ist.
Artikeleigenschaften
Artikelnummer: 000133659
Artikeltyp: Solution
Zuletzt geändert: 23 Aug. 2024
Version: 11
Antworten auf Ihre Fragen erhalten Sie von anderen Dell NutzerInnen
Support Services
Prüfen Sie, ob Ihr Gerät durch Support Services abgedeckt ist.