Dell Active Pen PN338M Support Center

Table of Contents:

1. Compatible Systems
2. Setup
3. Buttons Functionality
4. Troubleshooting
5. Frequently Asked Questions

Compatible Systems

The Dell Active Pen PN338M is supported by the following Dell Laptops:

• Inspiron 5378 2-in-1 *
• Inspiron 5379 2-in-1 *
• Inspiron 5481 2-in-1
• Inspiron 5482 2-in-1
• Inspiron 5578 2-in-1 *
• Inspiron 5579 2-in-1 *
• Inspiron 5582 2-in-1
• Inspiron 7370 (Touch Screen only)
• Inspiron 7373 2-in-1
• Inspiron 7378 2-in-1 *
• Inspiron 7386 2-in-1
• Inspiron 7570 (Touch Screen only)
• Inspiron 7573 2-in-1
• Inspiron 7579 2-in-1 *
• Inspiron 7586 2-in-1
• Latitude 3190 2-in-1
• Latitude 3390 2-in-1 (Selected configurations only. See the following article to find out if your computer supports the pen: How to Identify if the Latitude 3390 and 3330 2-in-1 Support Dell Active Pens)

Setup

See the Dell Active Pen PN338M Quick Start Guide in Product Support Page and follow the instructions to setup your pen.

Buttons Functionality

Troubleshooting

Frequently Asked Questions

• How do I pair the pen with my computer using Bluetooth?
  There is NO Bluetooth feature for this pen.
  
   
• What is the recommended battery type?
  Alkaline battery is recommended for this pen. The pen uses 1 AAAA battery.
  
   
• How do I preserve battery life?
  To preserve battery life, ensure that the tip is not pressed when the pen is not in use. For example: When storing the pen, ensure that the pen is secure so that the tip is not accidentally pressed. Pressing the tip is equivalent to writing and this drains the battery.
  
   
• Does the pen have a power off option?
  The pen does not have a power off option. When the pen is not in writing mode, the power consumption is lower.
  
   
• What information is required when contacting Dell Tech Support?
  Before contacting Dell Tech Support, get the following information ready:
  1. Order Number
  2. System Service Tag
  3. PPID found on the box or on the label inside the pen. The PPID starts with CN