Dell Latitude 5491 System Guide

Installation Options:

This section covers the supported Operating System reinstallation options for your computer.

• Windows Operating Systems Support Site

See the tabs below for more information.

System Backup and Recovery

This section provides information about the Backup and Recovery options for your computer.

Unless you specified Recovery Media in your order, your Windows 10 computer does not come with a recovery USB Flash Drive or Discs. For information about creating recovery media for your system if there is catastrophic system failure, follow the link below:

• Create Windows 10 Recovery media for your Dell computer
• Create Windows Installation Media for Windows 8.1 and Windows 10 using the Media Creation Tool

Windows Recovery Environment (WinRE)

On factory-installed Windows 10 computers, WinRE allows you to restore your computer back to the original factory state. For more information see the link below:

• Reset or reinstall Windows 10 on your Dell computer

Dell Recovery Image of Microsoft Windows

You can also download a recovery image of the Microsoft Windows Operating System that is customized for your Dell product from the Dell support site.

• Dell Recovery Image of Microsoft Windows

Further general information about recovering Windows can be found in the following article:

• How To Restore or Reinstall Microsoft Windows on a Dell Computer

Dell SupportAssist for Home Personal Computers's:

SupportAssist provides system updates, detects issues, and sends you alerts based on your device, which makes solving and preventing problems easier than ever. This application gives you access to everything you must have to take the guesswork out of maintaining PCs and tablets. For more information and installation instructions see the following link:

• SupportAssist for Home PCs

Diagnostics and Error Codes:

This section provides links to articles about diagnostics and various error messages, beep codes, and Diagnostic LED codes. These codes can help to troubleshoot potential hardware and software issues on your system.

• Using the ePSA or PSA Diagnostics and a Guide to Error Codes
• Diagnostic and Battery Indicators for Latitude Notebooks and Tablets
• Help With Troubleshooting System Lock Ups or Freezes
• Identify and Troubleshoot Windows Crashes and Restarts caused by Blue Screen (Crash Screen) errors
• Troubleshoot Slow Performance Issues on a Dell PC

You can also use the diagnostics that are on the Dell Support page, this requires Dell System Detect & SupportAssist to be installed on your system. This is performed if you choose to run the diagnostics. You can get to those diagnostics by following the link below:

• Dell Online Diagnostics

Hardware:

The section below provides links to articles that contain information about the different hardware on your system. They can help you to troubleshoot any problems that are identified using the above diagnostics. There are also general "How to" articles that can help with tasks, for example like updating the BIOS or upgrading a hard drive.

AC Adapter and Battery

• Checking Battery Health Status on Dell Laptops and Notebooks
• Battery, Power, and Fan support site
• How to improve your laptop battery's performance

Audio

• A guide to identifying the source of abnormal noises on a Dell PC
• Why is the volume low when I plug my headphones directly into the sound card jack?
• How to fix problems with speakers emitting unwanted noise
• How to Troubleshoot and Resolve a No Audio issue with a Latitude PC

BIOS and Motherboard

• What is BIOS and How to Check and Update the System Setup or BIOS on Your Dell System
• How to Perform a BIOS or CMOS Reset and/or Clear the NVRAM on your Dell System
• How to resolve a signed BIOS firmware message on a Dell Latitude, Precision or OptiPlex system

Fan and Overheating Issues

• How to troubleshoot an Overheating, Shutdown or Thermal issue on a Dell PC
• A guide to identifying the source of an Abnormal Noise on a Dell PC

Hard Drive Issues

• Links on How to resolve HDD (Hard drive) issues on your Dell computer

Input Devices Issues

• Keyboard Usage and Troubleshooting Guide
• Mouse Usage and Troubleshooting Guide
• Touchpad Usage and Troubleshooting Guide

Memory

• How to Troubleshoot and Resolve Memory issues with a Dell Notebook PC
• Latitude: Memory compatibility guide
• What is DDR3L memory?

Networking, Wi-Fi, Bluetooth

• Dell Networking and Wireless Support Center
• How to Troubleshoot and Resolve any Wired NIC issues with a Dell Latitude PC
• A list of various "How To" Network and Wi-Fi Troubleshooting articles for Dell computers
• Troubleshooting Guide for Bluetooth issues on your Latitude Dell PC

No POST, No Power

• No Power, No POST, No Boot or No Video issues with your Dell Computer
• How to Troubleshoot a No Power Issue on a Latitude Notebook PC

Optical Drive

• How to Troubleshoot and Resolve Optical Drive Issues

Ports, Port Replicators, and Docking Stations

• Troubleshooting Ports on your Dell Latitude PC
• A Guide to the External Ports and Connectors on a Dell Computer
• A guide to Docking Stations and Port Replicators on Dell Laptops

Video Issues

• Links to articles that will help to Troubleshoot Video Issues on your Dell Laptop Computer
• How to Troubleshoot a Dell Notebook LCD Panel Issue
• Common Issues with Video on Notebook LCD Screens
• Troubleshooting Multiple Monitor Issues on Dell Systems

Other Software, Security and Encryption, and Anti-virus:

This section covers the Software that is supported on your system, it also has links to information about security, encryption, and anti-virus.

See the tabs below to find out more information.