NetWorker: How to Use the NSRGet NetWorker Data Collection Tool

About NSRGet

NSRGet is a utility to help create a contextual data bundle from any NetWorker server, node, or client host in your datazone for assistance with Support. A version exists for any supported Windows version, and a version for all supported Linux or UNIX hosts.



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The NSRGET utility for Windows and Linux systems can be downloaded from the NetWorker Tools page.

How to Use

Log in as administrator or root, extract the bundle, and at the command line, cd to the directory containing the files, and run the script:

• Windows:

nsrget

• Linux:

 ./nsrget.sh​​

• If you provide no command-line arguments, you are asked for your Service Request number; enter it and let the script run. If there is not enough free space, you are prompted to supply an absolute path with more than 1 GB free.
• Locations for the bundle and log are in the output; they can be changed using the -p: switch, and the script automatically creates them. Check here for access to the package or logfile, if required. Default locations are:
  • Windows:

%SYSTEMDRIVE%\dell\util\nsrget

• Linux:

/dell/util/nsrget

Advanced Usage

• Add the following to the argument list displays this help argument list:

Switch: ? ANYWHERE

• Service Request number (you are prompted if invalid):

​Switch: -s:########

Example:

-s:55555555

• Spaces not allowed, per EMCReports syntax:

Switch: -p:X:\new_path 

-p:E:\Temp\NSRGet     <--Must be valid path - free space checked

• Collect logs for groups, policies, or workflows:

Switch: -g:"Group Name"

Example:

-g:Exchange_1 -g:"Daily Full" -g:"Gold Policy\Clone Workflow"

• Multiple, single-letter option arguments (see below):

Switch: -o:xyz -

Example:

-o:jux     <--No jobsdb, no autoupdate, pause for extra data

Switch: -max (-o:lid), -min (-o:jamonveg), -avg (-o:janveg)

-o switch Opt-Out Options

Argument: j = Do NOT collect Jobs database.
Argument: a = Do NOT collect nsr\applogs.
Argument: m = Do NOT collect mmdb in XDR format.
Argument: o = Do NOT collect extra operating system data.
Argument: n = Do NOT collect extra networking data.
Argument: v = Do NOT collect Avamar logs.
Argument: g = Do NOT collect NMC data.
Argument: z = Do NOT check for available drive space.
Argument: u = Do NOT automatically update NSRGet version.
Argument: f = Do NOT automatically FTP package to EMC after completion

-o switch Opt-In Options

Argument: d = Probe devices [WARNING: MAY CAUSE SCSI RESETS ON ACTIVE TAPE]
Argument: i = Perform internal name resolution / certificate tests and debug
Argument: l = Collect extra logging like messages and older daemon logs
Argument: x = Pause before final packaging for extra data in logs/[SR] folder
Argument: e = Collect and run EMCReports.
Argument: r = In-place log rendering

Troubleshooting

NSRGet is a script which calls a host of commands and utilities in succession and bundles their results in a predictably named and positioned package for automated processing. To help determine the cause of unavailability, crashes, or other failures, ensure that you collect the following:

  tasklist /v    (Windows) 
OR
  ps -ef (*n?x) output

NSRGet logfile - unless changed by -p switch:

  /dell/util/nsrget 
OR
  %SYSTEMDRIVE%\dell\util\nsrget

and a description of how NSRGet was run (exact command and directory of execution)

More information:

• NetWorker (Linux): How to copy files to/from a Linux NetWorker server.
• NetWorker: Log Files and Locations
• NetWorker: How to use nsr_render_log
• NetWorker Processes and Ports