SupportAssist OS Recovery Tools fail to install.
SupportAssist OS Recovery Tool
While using SupportAssist, the SupportAssist OS Recovery Tools may fail to install on your computer.
Note: This issue has been resolved in SupportAssist version 3.8 and newer. Download the latest version of
SupportAssist.
The following steps can be used as a resolution to this issue.
- Download the latest version of SupportAssist.
- Reboot your computer.
- Open the "Dell SupportAssist for Home PCs" application.
- Click Start now (Figure 1 [English only]) on the SupportAssist User Interface (UI).
Figure 1: Start now prompt
- SupportAssist runs through six scans to optimize your computer. Once these scans finish running, click Update (Figure 2) under the "Get drivers & downloads" tile.
Figure 2: Update button under Get drivers & downloads
- Choose SupportAssist OS Recovery Tools from the recommended list, and then click the Install button.
- It now installs successfully.
If you have further questions about this article, contact Dell Technical Support.