Ownership Transfer and Dell Product Registration Guides

To check the warranty status and warranty renewal of your Dell Product, see Warranty & Support Services. For more information, see our guide on How to Find Warranty Status and Information for your Dell product.

Table of contents

1. Dell Product Registration Guide
2. Ownership Transfer Guide
3. Third Party or Non-Dell Product Registration
4. Frequently Asked Questions

Dell Product Registration

The registration of your Dell product is recommended if your Dell product was;

• Purchased from a retail store
• Purchased from Amazon directly (Sold by Amazon)

You can go to Dell Product Registration to register your product.

If you purchased your Dell product from a retail store (not directly from Dell), registration of your product is recommended to ensure your access to warranty support services and other Dell ownership benefits like exclusive offers and rewards.

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Ownership Transfer

There are two main reasons to register the ownership information:

1. Change of Ownership of new or used Dell product from third-party resellers.
   • Purchased Dell product from Amazon Marketplace (even if Fulfilled by Amazon)
   • Purchased Dell product from eBay or similar shopping sites in your region.
2. Relocated:
   Your Dell product has been permanently relocated or moved to another country or region (6 months or more).

To initiate a Warranty and Ownership Transfer, go to Warranty and Ownership Transfer and follow the instructions.

1. Go to the Warranty and Ownership Transfer page.
2. Select How many products that you are transferring. You can choose a Single product or Up to five products.
   • For a single product, either manually enter your Service Tag or use the Detect Your Product button, then click the Continue button.
   • If you want to add up to five Service Tags, enter the tag manually and then press the Add Another button until you have added up to five tags. When ready, click the Continue button.
     NOTE: See Other types of transfers that are listed under the Continue button for more options.
3. Enter as many of the Previous Owner Details as possible.
4. Complete the New Owner Details. Then press Continue.
5. A review page appears which allows you to check your details and allows you to edit any errors before continuing.
6. Before pressing Continue, you have to tick the box to say that you have read and agreed to the Terms and Conditions.
7. Confirmation is on the final page of the form.
   • Make a note of the request ID and explore the Customer Support options, in case you have questions regarding the ownership or warranty transfer.
   • Allow 7-10 business days for Domestic transfer and 15 business days for International Transfer.
   • Once the Ownership Transfer request is reviewed, you are notified through email (if you opted during submission).

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Third Party or Non-Dell Product Registration

Products that do not have the Dell brand on them are called non-Dell or third-party products. Contact the manufacturer for the product to register your product and receive support.

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Frequently Asked Questions

Why should I register or transfer ownership of my Dell product?

Dell Technologies recommends registering and/or transferring your Dell Product to enable you to take advantage of exclusive offers and rewards. This allows you to access Dell's Support Services more readily should you need assistance.

Should a company reselling Dell products continue submitting ownership tag transfer requests on behalf of their customers?

• No. Companies reselling Dell products no longer must submit separate ownership tag transfer requests on behalf of your customer unless identified in the exceptions list.
  Exceptions List:
  1. Solution Provider: Customer information is not provided at the time of purchase.
  2. Distributor: End-user customer information is not reported in the Distribution point of sale third-party reporting to Dell.
  3. EDI orders are transmitted directly using EDI from channel partner to Dell.
  4. Premier catalog orders not using MyQuotes.
• Distributors and Solution Provider Customers should collaborate in their efforts to complete the optional fields in the Distribution point of sale third-party reporting to Dell to ensure that the computers can be transferred to the end-user customer.

What information must I provide to Dell to enable the ownership transfer?

• Service Tag
• Original Owner:
• Company Name OR First/Given Name and Last Name/Surname
• Address
• City
• State/Province
• ZIP/Postal Code
• Country
• EU Tax ID (where applicable)

If I submit through the website, how long does the transfer take?

We have automated the ownership transfer at Point of Sale for channel partners provided they have provided company name, address, city, state/province, zip/postal code, and country or region to your Dell sales rep. If the product was automatically transferred, you do not have to submit a transfer request through this website.

If an ownership transfer is required through the website, the transfer process should take 7-10 business days for a domestic transfer and up to 15 business days for international transfers. This timing may vary due to the amount of information submitted.

Does my customer have to register their product in their name?

No. if the customer information is provided when the Solution Provider or the Distributor place the order through point of sale reporting, the ownership of one or more computers are automatically transferred.
For more information regarding warranties, select your Service Contract Region.

Was the System purchased second hand, through an auction website or a third-party company?

In order to take advantage of any remaining warranty (if applicable) for a Dell System purchased through an auction site or through a third party, you must complete the transfer of ownership form by providing the following pieces of information:

• Previous Owner Information
• Service Tag and Express Code

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Recommended Articles

Here are some recommended articles for you.

• How to Find Warranty Status and Information for your Dell product
• Items that should be returned with a warranty monitor replacement

Out of warranty? No problem. Browse to the Dell.com/support website and enter your Dell Service Tag and view our offers.